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Director of IT Operations
1-800 CONTACTSDirector of IT Operations leading technology infrastructure at 1-800 Contacts. Responsible for IT operations management and ensuring system stability, security, and efficiency.
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityITSM
About the role
Key responsibilities & impact- Lead and manage IT operations including the design and implementation of infrastructure, network, cloud services, data centers, service desk, and end-user support.
- Collaborate with the CTO to develop and implement IT operational strategies and roadmaps, aligning them with the overall technical and business objectives.
- Oversee the performance, availability, and scalability of enterprise systems and networks.
- Develop and implement IT operational policies, procedures, and best practices to ensure high availability and efficiency.
- Manage and mentor a team of IT professionals, including resources within sys ops, dev ops, networking, and corporate IT, fostering a high-performing and collaborative environment.
- Manage the relationships, service level agreements (SLAs), and contracts for IT vendors and service providers.
- Develop and manage IT operations budgets, ensuring cost-effectiveness, cost controls, and efficient resource allocation.
- Identify and implement process improvements and automation opportunities to enhance efficiency and reduce costs.
- Lead incident response, disaster recovery, and business continuity planning and execution.
- Drive innovation in IT operations, exploring new technologies and solutions to support business growth.
Requirements
What you’ll need- 10+ years of experience in IT operations management, including at least 6 years in leadership roles.
- Proven experience managing complex on-premises and cloud IT infrastructures and operations in a mid-to-large scale enterprise.
- Demonstrated ability to develop and implement IT strategies and roadmaps.
- Experience with Azure and AWS cloud technologies.
- Strong leadership, people management, collaboration, and communication skills
- Expertise in IT infrastructure, networking, cloud services (AWS, Azure), and IT service management
- Solid understanding of cybersecurity principles and regulatory compliance
- Experience with operational frameworks and process improvement methodologies
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Strong understanding of IT infrastructure, systems, and security
- Superior negotiation skills for both internal and external purposes
Benefits
Comp & perks- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operations managementcloud infrastructurenetwork managementIT service managementprocess improvementdisaster recoverybusiness continuity planningcybersecurity principlesdata-driven decision makingbudget management
Soft Skills
leadershippeople managementcollaborationcommunicationanalytical skillsproblem-solvingnegotiationmentoringinnovationteam management