Vice President

• Develop and execute corporate strategic accounts strategy
• Shape long-term strategic vision for segment
• Drive a cohesive approach across GPOs, IDNs, and strategic customer segments
• Improve operational effectiveness and establish best practices
• Build and lead a scalable Strategic Accounts sales organization

Vice President, National Strategic Accounts

• Lead USAA's Next Best Experience strategy, defining how millions of members engage through personalized, context-aware experiences across channels, products, and journeys.
• Establish the vision, strategy, governance, and operating model for Next Best Experience across the member lifecycle.
• Align member needs, business priorities, data-driven insights, and experience design principles to deliver the right experience in the right channel at the right time, strengthening member relationships and driving long-term member value.
• Partner with leaders across Digital, Technology, Analytics, Marketing, Design, and the Lines of Business to define enterprise experience priorities, decision frameworks, measurement strategies, and investment direction.
• Oversee the evolution of product, service, advice, and contextual engagement experiences anchored in life events, key member milestones, and meaningful moments that deepen emotional connection and brand affinity.
• Serve as the enterprise steward for member-centric decision making, translating member insights, business objectives, and emerging capabilities into a cohesive strategy that advances engagement, loyalty, satisfaction, and long-term member value creation.
• Create, develop, and sustain Business, Technology, and LoB relationships, acting as digital/technology product point of contact for partners/customers.
• Set the vision, strategy, direction, key performance indicators and outcomes of a Digital or Technology product portfolio.
• Serve as escalation point on day-to-day activities of the Digital or Technology product management organization.
• Provide executive oversight and lead organization to effectively manage ambiguity, and influences others to drive clarity, solutions, and execution plan among team and stakeholders.
• Influence senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches within a LoB.
• Promote continued focus on evolving member needs and demand-based enhancements through member-based research (focus groups, usefulness testing, a/b testing, and other research methodologies) as appropriate.
• Be accountable for delivering on agreed upon goals and outcomes for products, services and transactions across digital channels and platforms.
• Manage investments, innovation mix, prioritization, and tradeoff decisions among member experience, performance, and operational support requirements at the program or portfolio level.
• Attract, select, and develop top-tier Technology/Digital product management talent to continually maintain and transform USAAs digital/technology product offerings.
• Ensure technology capabilities align to architectural and system standards, promoting a consistent USAA approach to the development and deployment of global platforms and standards.
• Drive the economic success of the LoB through the growth of the digital/technology product portfolio(s).
• Oversee strategic alignment across company/staff agency product portfolio(s), initiatives, and investments.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Assistant Vice President – Next Best Experience, Member Experience Strategy

• Establish the fleetwide reliability baseline and risk model.
• Build the common reliability and resilience baseline.
• Define a risk-ranking method that leads with customer-impacting risk.
• Stand up the recurring assurance cycle and the evidence model for critical controls.
• Lead technical assurance, inspection, and critical control verification.
• Lead high-consequence independent reviews and field verification across electrical, mechanical, controls, automation, emergency response, and commissioning.
• Drive corrective action and closed-loop learning.
• Translate incidents, near misses, and weak signals into structured learning.
• Maintain a risk-ranked corrective action register.
• Ensure validated lessons feed into the standards, procedures, telemetry, supplier requirements, training, and capital plans that apply across the fleet.
• Foster transparent reporting and accountable learning.
• Build an environment in which honest errors, near misses, and weak signals are surfaced early, and frontline teams are treated as a primary source of operational intelligence.
• Develop the roadmap for configuration and automation drift detection.
• Partner with Product, Automation, IT, and Cybersecurity on requirements for telemetry, alarm quality, configuration management, and AI-enabled drift detection.
• As capability matures, AI-enabled tooling may help identify anomalies, drift, and candidate corrective actions for review.
• Establish executive reporting and governance.
• Set the operating cadence with Operations.
• Prepare concise monthly executive reporting that drives decisions, not reporting theater.
• Provide portfolio-level visibility into operational performance, risk, and trends through standardized metrics and reporting frameworks.
• Distinguish site execution issues from systemic patterns, standards gaps, supplier issues, and investment constraints.
• Set and govern global operational standards, performance, and risk.
• Own the global operational standards framework and associated policies.
• Establish portfolio-wide KPIs, metrics, and reporting frameworks that provide clear visibility into operational performance, reliability risk, and emerging trends.
• Roll up fleetwide performance and risk into executive-level insights that distinguish local execution issues from systemic patterns.
• Audit compliance with standards, identify systemic gaps and portfolio-wide improvement opportunities, and drive consistency, governance, accountability, and continuous improvement across regions.
• Build and lead the function. Hold owned budget and the authority to build a focused direct team, operating through a wider cross-functional assurance network rather than a parallel organization.
• Exercise formal authority within the remit — require evidence, set assurance scope and cadence, conduct reviews and inspections, own the central corrective action register, require management responses, and require deviations from critical controls to be explicit, risk-ranked, time-bound, approved, and visible — escalating findings directly to the Executive Leadership Team, in partnership with regional teams.

Vice President, Reliability and Technical Assurance

• Evaluate new and renewal accounts for surveys and services for complex, Large Property accounts across multiple industries and (large or complex) Middle Market properties
• Conduct technical reviews of engineering reports and desktop account reviews for the underwriting team
• Prioritize account service assignments and coordinate client engagements to achieve department goals
• Perform on-site client work to validate and analyze exposures and recommendations, which may include conducting risk control surveys
• Manage recommendation distribution and compliance to effectively influence clients for risk mitigation changes
• Analyze loss exposures trends and new technologies to provide risk control products and/or services to reduce losses
• Lead client and broker meetings, networking events, and additional social outings

AVP, Property Account Engineer

• Oversee the strategic planning, development, and execution of utility-scale renewable (wind, solar, battery storage), dispatchable gas generation and other carbon free technology projects
• Manage a multidisciplinary team and coordinate with internal and external stakeholders to deliver a large volume of high-impact energy infrastructure investments
• Define and execute long-term strategies for renewable, gas generation and emerging technology development
• Align project development with corporate decarbonization goals and integrated resource plans
• Evaluate emerging technologies such as geothermal, long duration storage, nuclear and carbon-free fuels for integration into generation portfolios
• Lead all phases of project development including site selection, permitting, interconnection, stakeholder engagement, and financial structuring
• Lead a highly matrixed project development function to ensure coordination and alignment with internal stakeholders and external partners
• Support diligence of project acquisitions
• Direct/coordinate supply chain selection, scheduling, cost estimating, and risk management for large-scale projects
• Manage project bids for submission into ongoing Operating Company Resource Plan RFPs
• Build and lead a multidisciplinary team of project managers, engineers, schedulers, and cost controllers
• Oversee organizational design and talent development to support growth and execution capacity
• Collaborate with internal regulatory and policy teams to prepare, file and secure approvals for projects
• Cultivate relationships with developers, OEMs, EPCs, and community stakeholders
• Originate and advance competitive generation projects through strategic partnerships

AVP, Project Development

• Develop, implement, and refine an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program
• Periodic reporting to the internal second line of defense and governing bodies;
• Effective training and education;
• Development and maintenance of effective systems for routine fraud auditing and identification of risks.
• Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation.
• Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization.
• Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection.
• Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters.
• Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials.
• Responsible for the oversight and implementation of fraud awareness training programs.
• Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations.
• Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities.
• Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C.
• Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation.
• Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts.
• Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues.
• Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Special Investigations Unit

• Define and lead the regional channels and alliances strategy to drive revenue, market expansion, and partner success.
• Build and manage strategic partnerships with system integrators, resellers, and technology partners.
• Own partner performance: pipeline, enablement, co-selling, and revenue contribution.
• Collaborate with Sales, Marketing, Product, and Services teams to align and execute joint go-to-market initiatives.
• Negotiate partner agreements in line with business and legal objectives.
• Lead and develop a high-performing regional alliances team.
• Serve as a key voice to executive leadership on partner performance, market dynamics, and strategic opportunities.
• Stay current on industry trends, competitive shifts, and emerging technologies to identify new partnership opportunities.

RVP, Channels & Alliances

• Underwrite both renewal and new business Environmental Pollution and Casualty accounts within your territory
• Build and manage partnerships with agents, brokers, and other distribution partners
• Leverage strategic thinking to develop and maintain a strong pipeline of opportunities that supports profitable growth
• Underwrite within authority level and established guidelines while partnering across functions to deliver strong portfolio performance
• Meet stated financial objectives for growth and profitability for the Environmental elements of the Specialty portfolio
• Create and maintain relationships to showcase Sompo’s products and capabilities beyond underwriting, including market trends, audits, and claims
• Represent Sompo through on-site visits, industry conferences, and other engagements
• Review and resolve premium audit issues
• Utilize underwriting standards, practices, and tools to determine accurate classifications, rates, and premium charges
• Review applicable laws and regulations, including cancellation and non-renewal protocols, in assigned locations
• Perform and/or oversee risk analysis (exposure, aggregation, scenario testing, and profitability) using internal models and market data
• Support internal and external audits; identify control gaps and drive remediation actions where needed
• Partner with Claims, Actuarial, Cat/Exposure Management, Finance, and Operations to support underwriting outcomes and portfolio health

AVP – Environmental

• Co-own the annual operating plan and develop regular collaboration cadence with sales.
• Set, oversee, and manage the Trade Development team to achieve or exceed their annual financial targets.
• Manage margins, control costs, and capitalize on operational efficiencies in partnership with finance and operations.
• Oversee low cost high-value programs that help achieve the business plan for the overall market down to each individualized supplier.
• Manage supplier relationships in the marketplace.
• Collaborate, review and approve supplier contracts.
• Negotiate and agree upon annual supplier business plan, to include volume targets by brand.
• Prioritize and set goals for each division.
• Ensure the team works closely with sales and suppliers and signs off on tools that are needed to deliver goals.
• Partner and collaborate with Sales, Operations, Finance, Purchasing and Revenue Management to optimize business performance within the marketplace.
• Lead the Trade Development Team effectively by clearly communicating roles and responsibilities, expectations, and deliverables.
• Establish an environment of teamwork, mentoring and support accountability.

Vice President – Regional Trade Development

• Serve as the primary business and technology owner for enterprise authentication services.
• Define and execute product roadmaps that align with security strategy, regulatory requirements, and business objectives.
• Ensure the delivery of highly available, resilient, and scalable authentication platforms.
• Own and oversee the following authentication and access technologies: Zero Trust Network Access (ZTNA) solutions, Enterprise VPN platforms, Federated identity and SSO systems, Multi-factor authentication (MFA) platforms, Customer authentication solutions, Network access control (NAC) and policy enforcement systems.
• Drive improvements in reliability, performance, and service availability. Implement automation strategies to reduce operational overhead and improve efficiency.
• Lead incident reduction initiatives and ensure proactive problem management. Establish and maintain SLAs, KPIs, and operational metrics.
• Manage staffing models and optimize resource allocation through automation and efficiency improvements. Drive cost reduction initiatives while maintaining service quality and compliance. Oversee budget planning, forecasting, and vendor management.
• Ensure adherence to enterprise security standards and regulatory requirements (e.g., PCI compliance). Partner with risk, audit, and compliance teams to address findings and strengthen controls. Maintain strong governance over identity and access management practices.
• Lead, mentor, and develop high-performing technical teams. Foster a culture of accountability, innovation, and continuous improvement. Build strong cross-functional relationships across infrastructure, security, and application teams.

Lead, Enhanced Authentication Services – VPN Technologies

• Develop and implement comprehensive plans to attract and expand local and national account customers, ensuring achievement of revenue, gross margin, and net operating income (NOI) targets for the region.
• Cultivate strategic partnerships to build, grow, and sustain profitable relationships with key accounts.
• Foster a culture of accountability, emphasizing team success and individual responsibility. Recruit, develop, and mentor a high-performing team that embraces ambitious goals and maintains high standards.
• Transparently manage team performance, providing clear expectations, coaching, and corrective actions as necessary to achieve results.
• Make informed decisions to optimize business outcomes, leveraging market insights and reallocating resources as needed.
• Delegate responsibilities to empower ownership and foster confidence among team members, ensuring accountability through effective tracking and feedback.
• Promote a culture of safety, diversity, inclusion, and mutual respect among employees, associates, and customers.
• Lead organizational change initiatives with clarity and motivation, articulating the direction and purpose behind strategic shifts.
• Take responsibility for meeting safety, compliance, JobStack, associate satisfaction, and customer satisfaction goals within the region.

Regional Vice President

• Plans short- and long-range HR tech roadmaps
• Drives the evaluation, implementation, and integration of new technologies (including AI tools) to support the employee lifecycle
• Manages and develops a team of HRIS analysts, developers, and system administrators
• Owns the integration architecture between core HR systems and edge platforms (e.g., ATS, payroll, benefits, and learning management)
• Ensures data integrity, system security, compliance (like SOX controls), and privacy standards
• Leads relationships with third-party software vendors, handles contract renewals, and manages the HR tech budget
• Establishes KPIs to monitor system performance, ticket resolution, and user adoption
• Responsible for ensuring the assigned application group develops processes and tools that contribute to the company business objectives
• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation
• Implements and manage application life cycle management status reporting, metrics and benchmarks
• Provides executive thought leadership on developing and enhancing methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement
• Collaborates with other leaders and/or stakeholders and develops an application development strategy that aligns with business strategy, adds value and is within budget constraints
• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
• Oversees the assessment of the technical and business fitness of the application portfolio and associated costs and risks
• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules
• Designs a visionary road map for innovative solutions at Enterprise level and ensures integration with overall IT and enterprise strategic plans
• Develops Annual Objectives and Key Results (OKRs) for department, used to measure team performance
• Responsible for team's adherence to SDLC SDLC and applicable controls
• Responsible for understanding the risk posture for the activities that are conducted on their team (development and maintenance of business applications)
• Implements the department talent strategy (labor mix, location, team size, etc.)
• Understands, owns and manages the Business and IT risk & controls requirements including adherence to and timely remediation of controls-related issues
• Manages the sourcing and vendor strategy across your service line and aligns with wider USAA strategic technology providers
• Partners with our CTO teams to help define enterprise architecture and standards
• Partners with business stakeholders to understand their business objectives and develop a technology strategy to support those goals by translating customers' needs into USAA Technology services in the broader service architecture
• Provides visibility and transparency into progress, risks and issues in regular stakeholder updates
• Mentors junior staff members and provides a platform for continuous learning
• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Application Development

• Responsible for the hiring, training, performance management, coaching and development of ES staff
• Responsible for onboarding and cultural integration of new ES associates
• Accountable for overall business results within their territory
• Overall responsibility for ensuring consistent use and implementation of technology, training, and other new initiatives/priorities
• Support the ES team to drive improvements to the overall offering, products, systems, processes, policies, and procedures that can help enhance the Executive experience, Plan Sponsor experience, business growth and associate satisfaction
• Accountable for ensuring compliance with regulatory requirements; perform periodic reviews and compliance audits
• Manage all relationship and sales practice and Plan Sponsor escalations
• Oversight for all audit related issues; institute processes to ensure compliance as required
• Manage cross-company partnerships and alliances designed to acquire and drive business opportunities
• Develop and maintain business partner relationships and participate in corporate leadership activities

Regional Vice President, Executive Service

• Organize and execute assigned business projects on behalf of clients (recruiting, business structure, products, payroll, promotional campaigns, etc.) according to client’s requirements and recommendations
• Meet with assigned clients, per our service model, when needed and perform an initial assessment of a problematic situation
• Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, etc.)
• Analyze and interpret data to identify areas of improvement
• Formulate recommendations and solutions and present to clients
• Partner with the clients to implementing plans and resolve any issues
• Help advisors navigate products and services available
• Collaborate with internal teams and external partners
• Facilitate completion and implementation of advisor business plans

VP, Business Consultant

• Partner with the Business Development recruiters to understand the prospect’s needs and plan and execute the transition and assimilation
• Provide hands on support to the advisors in order to help them transition their clients and accounts quickly and seamlessly
• Manage the relationship and experience of new financial advisors and firms during their transition and assimilation into LPL
• Execute multiple client engagements simultaneously
• Identify opportunities and create solutions to expedite and improve the transition and assimilation process
• Understand, utilize, and stay current with our technology, industry best practices, financial markets, the regulatory environment, and the competitive landscape

AVP, Regional Transitions Partner

• Communicate a clear sense of purpose that teams want to rally behind.
• Maintain visibility across the groups and departments within your discipline.
• Establish the client service model the whole team operates by, standardizing practices, cadences, and ways of working.
• Own organic growth across the portfolio by spotting where we can deepen existing relationships.
• Oversee the entire account function as the senior relationship owner.
• Identify and pursue opportunities to win net-new clients.
• Build and lead a first-class account team.
• Lead how we integrate AI into account operations and client work.
• Get things done through both formal and informal channels.
• Learn quickly when facing new problems and experiment to find winning solutions.

VP/SVP, Accounts

• Provide leadership, mentorship, and oversight to local practice leads and project managers within the civil team
• Support practice performance by monitoring utilization, financial performance, and operational KPIs
• Monitor pursuit pipeline, project backlog, and staffing needs to support continued growth
• Contribute to business development efforts, including strong Client Account Leadership, pursuits, and sales strategy
• Ensure ongoing mentoring, training, and development of staff at all levels
• Support intentional staffing, recruiting, and retention initiatives across the region
• Provide technical guidance and support to project teams as needed
• Collaborate with stakeholders, offices, and practice areas to deliver high-quality projects
• Collaborate with marketing teams on proposals and practice development efforts
• Maintain and monitor operational data within Vantagepoint
• Build and maintain strong client relationships to expand regional presence
• Participate in professional organizations and industry events
• Ensure compliance with safety and quality control policy
• Travel as needed to support projects, teams, and client engagement

Associate Vice President, Civil Practice Lead

• Provide comprehensive guidance to Credit Risk and Credit Committee on early identification and resolution of troubled loans, including foreclosure and OREO strategies aligned with market conditions.
• Lead and actively participate in Troubled Loan Review processes.
• Function as primary servicing officer for complex troubled loans including commercial, multifamily, and construction assets.
• Expert in foreclosure processes, restructuring loans via forbearance agreements, managing note sale networks.
• Build and maintain strong, solution-oriented borrower relationships.
• Perform complex financial, collateral, and legal analysis; expert knowledge in cash flow and valuation analysis of MF properties nationwide, construction budgets and borrower/guarantor financial capacity.
• Deliver clear written and verbal recommendations to leadership.
• Maintain strong internal communication across multiple teams.
• Partner with internal and external legal counsel on foreclosure and litigation strategies in jurisdictions across the United States.
• Consistently and accurately monitor borrower performance; adjust strategies and communicate accordingly
• Track loan performance and conduct impairment in addition to gain/loss analysis using Excel and internal systems.
• Support origination teams with complex loan issue resolution.
• Expertise in loan servicing, tracking collateral and process of partial releases.

VP, Special Assets Officer

• Define and lead Product & Experience strategy across the GMET ecosystem.
• Establish product vision, portfolio priorities, roadmap, and outcome measurement.
• Lead product discovery, user research, service design, experience strategy, and adoption practices.
• Establish platform product management for shared capabilities such as identity, workflow, integrations, search, knowledge, AI enablement, and data experiences.
• Ensure products, platforms, and experiences align with mission priorities, user needs, and organizational strategy.
• Build and lead the Product & Experience organization.
• Recruit, develop, coach, and mentor Product Managers, Designers, Researchers, Product Operations leaders, and future leaders.
• Establish career paths, leadership development practices, performance expectations, and succession plans.
• Build a culture of ownership, stewardship, learning, and continuous improvement.
• Establish Product & Experience as a strategic organizational capability within Young Life.
• Create governance mechanisms, operating models, review processes, and decision-making frameworks.
• Lead through organizational change, ambiguity, and transformation.
• Help Young Life adopt modern product, experience, platform, and portfolio disciplines.
• Guide the responsible use of AI across products, workflows, services, and mission operations.
• Ensure product, experience, and platform investments advance ministry effectiveness, volunteer enablement, donor stewardship, and mission impact.

Vice President, Product & Experience

• Provides executive level vision, innovation, and overall leadership to campuses
• Oversees two non-residential campuses with strong enrollments in first responder programs
• Collaborates with the college’s executive team and external constituent groups
• Ensures compliance with all federal, state and local laws and regulations
• Engages in friend- and fundraising locally and contributes to college-wide projects
• Oversees all operations at the campuses adhering to college-wide policy
• Provides effective engagement with community stakeholders
• Develops organizational, leadership, and diversity initiatives promoting a culture of professional excellence

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