Technical Program Manager

• The BAS Technical Program Manager supports DLB’s mission critical projects, with a primary focus on building automation systems (BAS), PMS (Power Management System), controls integration, and smart building solutions.
• This role provides technical and project leadership for the planning, and design of BAS/PMS and integrated control systems and develops and maintains DLB controls standards.
• The BAS Technical Program Manager collaborates closely with outsource partners, MEP design engineers, construction contractors, equipment vendors, software engineers, project managers, and client representatives to ensure systems are designed, integrated, and delivered in alignment with project requirements and client expectations.
• This position operates with a high degree of independence, receiving general directions on routine work and detailed guidance on new or complex assignments.
• The manager may serve as a technical lead / Point of Contact on projects of moderate to complex scope and coordinate the work of other engineering and production staff.
• The role communicates and operates in line with organizational goals, values, and departmental objectives.

BAS Technical Program Manager

• Implement portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making.
• Design and implement standardized intake workflows, prioritization frameworks, and governance processes.
• Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials.
• Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives.
• Conduct process audits, implement corrective actions, and maintain process versioning.
• Configure organizational structures, boards, queries, dashboards, and work item hierarchies.
• Provide Tier 2/3 technical support for complex tool platform issues (Azure DevOps, Jira, PowerBI, etc).
• Architect dashboard suites for executives, program managers, and delivery teams.

• The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform.
• This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs.
• In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams.
• They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization.

Technical Program Manager, Enterprise Applications

• Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and continuous improvement.
• Design and maintain role-based training curricula and competency frameworks for all operations roles including Critical Facilities Technician (CFT), Data Center Operations Engineer (DCOE), Shift Lead, and Facilities Management.
• Convert vendor manuals, OEM documentation, SOPs, MOPs, EOPs, and engineering specifications into structured, engaging training content — including instructor-led courses, hands-on lab exercises, scenario-based simulations, job aids, and e-learning modules.
• Partner closely with the Technical Writer to ensure alignment between procedure documentation and training materials, so what is written reflects what is taught — and vice versa.
• Develop and manage a comprehensive new hire onboarding program covering site orientation, systems familiarization, safety fundamentals, and progressive task qualification leading to independent work authorization.
• Implement and administer a Training Management System (TMS) or Learning Management System (LMS) to track training completion, qualification status, certification expiration, and compliance across the operations workforce.
• Establish and enforce a formal qualification and sign-off program ensuring technicians are assessed and authorized before performing unsupervised work on any critical system.
• Manage all recurring and mandatory training requirements including NFPA 70E/Arc Flash, LOTO, emergency response, first aid/CPR, and equipment-specific annual recertifications.
• Design and facilitate emergency response drills and tabletop exercises simulating critical events such as loss of utility power, UPS bypass, generator transfer failure, and cooling system alarms.
• Continuously assess workforce competency through structured observations, skills assessments, audit findings, and incident reviews; develop and deploy targeted remediation training as needed.
• Build and maintain relationships with equipment vendors and industry training providers (e.g., Vertiv, Schneider Electric, Eaton, Cummins, Trane, Uptime Institute) to leverage external training resources, factory training opportunities, and industry certifications.
• Track and report training KPIs to leadership including training completion rates, qualification coverage, time-to-competency for new hires, certification compliance, and training-related incident reduction trends.
• Manage the site's Planned Maintenance (PM) program governance — ensuring all tasks are scheduled, executed, and closed in the CMMS on time and in compliance with OEM recommendations and site standards.
• Oversee the MOP, EOP, and AOP program — ensuring critical maintenance events are properly planned, peer-reviewed, approved, and executed; serving as a quality gate for procedural accuracy and completeness.
• Lead the change management process for infrastructure modifications, including risk assessments, cross-functional review, execution oversight, and post-work documentation and training updates.
• Track and report operational program metrics including PM completion rates, corrective work order backlog, MTTR, and audit findings; escalate risks to leadership as appropriate.
• Lead or support root cause analysis (RCA) and after-action reviews (AARs) following incidents or near-misses; identify training gaps surfaced by events and translate findings into updated training content.
• Ensure operational documentation, competency records, and training evidence are current and audit-ready for internal and external audits (Uptime Institute, ISO, customer audits).

Technical Program Manager, Facility Operations

• Join GE Vernova’s Technical Learning Office and help shape the future of engineering capability across Gas Power Engineering
• Lead the design, coordination, and continuous improvement of high-impact technical learning programs
• Own and manage the Technical Development Assessment (TDA) process to evaluate technical strengths, identify capability gaps, and inform targeted development actions
• Lead the Deep Smarts knowledge transfer program to capture critical expertise from experienced engineers and convert it into structured learning experiences, documentation, and reusable knowledge assets
• Design, coordinate, and deliver technical workshops
• Analyze TDA results from GPE sub-orgs and workday skills, feedback, and business input to identify skill gaps and learning opportunities
• Support the conversion of expert knowledge into AI-augmented, searchable libraries and learning assets
• Manage program schedules, participants, materials, communications, and follow-up actions
• Partner with engineering leaders, subject matter experts, and learning stakeholders to align learning priorities with capability needs
• Track program effectiveness through participation data, assessment results, feedback, and learning outcomes
• Prepare clear updates and recommendations for leadership on TDA findings, knowledge transfer progress, skill gaps, and learning impact

Technical Learning Program Manager

• Join GE Vernova’s Technical Learning Office and help shape the future of engineering capability across Gas Power Engineering
• Lead the design, coordination, and continuous improvement of high-impact technical learning programs that strengthen technical depth, systems thinking, innovation, and AI-enabled ways of working
• Lead Technical Development Assessments (TDA) and the Deep Smarts knowledge transfer program while identifying skill gaps and translating business needs into targeted learning solutions
• Deliver and scale technical workshops and learning experiences that help engineers build the capabilities needed to support current business priorities and the Engineer 2030 vision
• Own and manage the Technical Development Assessment (TDA) process to evaluate technical strengths, identify capability gaps, and inform targeted development actions
• Lead the Deep Smarts knowledge transfer program to capture critical expertise from experienced engineers and convert it into structured learning experiences, documentation, and reusable knowledge assets
• Design, coordinate, and deliver technical workshops such as Systems Thinking, Innovation, and related capability-building sessions
• Analyze TDA results from GPE sub-orgs and workday skills, feedback, and business input to identify skill gaps and learning opportunities
• Support the conversion of expert knowledge into AI-augmented, searchable libraries and learning assets that improve access to critical information and strengthen self-service learning
• Manage program schedules, participants, materials, communications, and follow-up actions to ensure smooth delivery of technical learning activities
• Partner with engineering leaders, subject matter experts, and learning stakeholders to align learning priorities with capability needs
• Track program effectiveness through participation data, assessment results, feedback, and learning outcomes

• Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions
• Leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process
• Establish and report on key performance indicators (KPIs) for the Customer Trust function
• Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base
• Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements

Technical Program Manager – Customer Trust

• Organize and run execution for external integrations, partner onboarding initiatives, and internal cross-team initiatives
• Own end-to-end project plans, including scope, timelines, dependencies, risks, and assumptions
• Coordinate dependencies across engineering, product, operations, compliance, legal, and external partners
• Identify delivery, operational, or compliance risks early and proactively propose mitigation strategies
• Act as the primary source of truth for program status, decisions, and next steps
• Keep engineering and product leaders aligned through clear, consistent, and timely communication
• Translate between technical, product, and business contexts to ensure shared understanding
• Act as a neutral facilitator across teams to resolve ambiguity, align on decisions, and unblock progress
• Partner closely with the technical integration owner to ensure technical discovery, delivery sequencing, and readiness are aligned
• Partner with Compliance, Legal, and Operations to support merchant onboarding and KYB processes, customer KYC and KYT readiness, and geographic and currency expansion initiatives
• Clearly document agreements, decisions, operational requirements, and changes in scope or timelines
• Track project metrics and delivery health across initiatives
• Prepare concise, high-signal weekly status updates for leadership and stakeholders

• Own CJM demo strategy across Adobe Journey Optimizer (B2C & B2B), Campaign, Target, Marketo, Dynamic Chat, and Agentic Apps
• Ensure global field and partner teams have compelling, current demo capabilities aligned with Adobe’s go-to-market motions
• Work across every stage of the Demo Strategy Framework: Identify › Assess › Fill › Publish › Evangelize
• Surface new demo needs with PM, PMM, and Engineering collaborators
• Perform delta analysis against existing inventory
• Build and ship demo assets that close gaps
• Develop demos across three-tier model (video, clickable, live)
• Own demo environment strategy and tooling (Demo System Next, Walnut, Consensus)
• Partner with internal engineering to translate gaps into live demonstrability
• Champion discoverability through Demo Hub and enable global field on new offerings
• Own feedback loop to keep strategy sharp
• Manage programs across tools, solutions, and industries—drive alignment, mitigate risks, and own metrics reporting on demo effectiveness

Technical Program Manager – Demo Strategy, Martech

• Build and own cross-functional deployment timelines and program rollup
• Serve as program owner for deployment launches
• Ensure launch readiness across engineering validation, operational readiness, and safety protocols
• Identify risks, dependencies, and critical path items; drive resolution
• Lead deployment reporting in program reviews, ensuring clear visibility into progress, blockers, and outcomes
• Build and evolve a repeatable deployment playbook
• Standardize processes and improve deployment framework using AI-driven workflows and tools
• Manage complex and first-of-kind deployments
• Provide additional coordination for high-complexity or early-stage programs
• Ensure alignment between internal plans and field execution
• Support onsite teams during critical launch phases as needed
• Define how partners interact with and operate autonomous systems in real-world environments
• Translate complex robotic systems into clear, practical, and scalable operating instructions
• Continuously evolve operating manual based on field learnings, edge cases, and customer feedback
• Enable consistent onboarding, training, and independent operation across partner sites

Technical Program Manager – Deployments

• Own the development and maintenance of integrated program schedule, budget, resource identification, and priority discussions for large NPI programs from conception through product sunset.
• Coordinate deliverables, execution, and Detailed Schedules with Subsystem Program Managers to escalate visibility to critical path activities.
• Provide cross-functional product leadership, working across Sourcing, Manufacturing, Projects, Services, and external parties to ensure that critical product development milestones are achieved.
• Facilitate issue resolution with close connection to the product Systems Engineer and Product Manager, including development of contingency plans and scenario planning.
• Lead communication and escalation of programmatic and technical risks to the program.
• Lead coordination for change management execution to the product bill of materials.
• Assures compliance to engineering processes to maintain a high quality standard of work outputs.

Fleet Systems Technical Program Manager

• Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
• Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
• Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
• Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
• Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Technical Program Manager, Incident Response

• Lead end-to-end program execution for a city-wide initiative, ensuring alignment across scope, timelines, deliverables, risks, and stakeholder expectations.
• Serve as a primary relationship lead for city agencies, transportation authorities, public-sector stakeholders, and strategic partners.
• Lead coordination of complex technical integrations across software platforms, operational systems, sensor infrastructure, and external technology partners.
• Partner closely with technical teams to ensure software systems, integrations, and operational workflows meet performance, safety, and scalability requirements.
• Maintain awareness of evolving FAA regulations, UAS traffic management frameworks, and urban drone operating standards.

Principal Technical Program Manager

• Lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor‑facing systems.
• Drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high‑availability financial platforms.
• Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
• Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
• Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
• Lead production support programs involving trading platforms / OMS / EMS, portfolio management and advisory systems, market data feeds and integrations, regulatory and compliance-driven operational controls, API integrations, data pipelines, and cloud-hosted services.
• Partner with Scrum teams to ensure production issues are prioritized in backlogs.

Technical Program Manager – Production Support

• Lead end‑to‑end planning and execution of complex, cross‑functional technical programs with significant executive visibility
• Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change
• Keep internal and external stakeholders aligned and informed through transparent, ongoing communication and clear decision‑making forums
• Ensure program execution follows FTS governance models, methodologies, and delivery standards
• Proactively identify delivery challenges, evaluate alternative solutions, and lead issue resolution and escalation when needed
• Provide matrix leadership to program and project managers, holding teams accountable to delivery and quality expectations
• Manage full program financials, including business cases, forecasts, spend approvals, actuals, and remaining budget
• Oversee client communications, end‑to‑end testing, cutover readiness, and formal signoff prior to all production go‑live activities

Senior Technical Program Manager

• Lead complex, cross-functional programs that span multiple engineering organizations and require deep technical understanding, rigorous execution, and strategic influence
• Operate as a single-threaded owner (STO) for the most critical programs, managing ambiguity, dependencies, and alignment across diverse technical teams
• Own the full lifecycle of programs—from ideation to execution to operational excellence—delivering outcomes that support Snap’s product, infrastructure, and platform goals
• Partner directly with engineering and product leadership to shape roadmaps, influence technical decisions, and drive accountability
• Use hands-on data analytics (Python, SQL, dashboards, notebooks) to guide programs with data, uncover insights, and communicate clearly with senior stakeholders
• Contribute to Snap’s technical ecosystem by building automation tools, improving internal systems, and identifying opportunities for platform-wide transformation
• Drive the operating rhythm of the business, ensuring engineering systems scale effectively while remaining cost-conscious and performant

• Own the master release timeline across all engineering teams, with a particular focus on the POS release cycle.
• Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints.
• You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product.
• Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked, late changes require formal approval with an impact assessment.
• Define and maintain RACI matrices for release activities across Engineering, QA, Technical Writing, Marketing, and Customer Success.
• Run release readiness reviews that include all involved departments, not just engineering.
• Serve as the single point of accountability for program-level release status visibility across the organization.
• Proactively identify risks to timelines, scope, and quality across all teams.
• Maintain a risk register and drive mitigation plans.
• Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.
• Convert tribal knowledge into documented, repeatable processes: release runbooks, checklists, onboarding guides.
• Define and maintain the release process end-to-end so it is survivable if any individual is unavailable.
• Establish templates for cross-team planning: dependency maps, risk registers, status reports.
• Identify bottlenecks and gaps; propose and implement improvements using retrospective data.
• Design and own the organization-wide status reporting system: template, cadence, format, and a compilation mechanism so the report assembles itself.
• Author program-level status reports directly covering cross-team releases, dependency health, risks, and milestones.
• Partner with engineering leadership to mature delivery practices and introduce tooling that improves velocity and visibility.
• Establish program-level metrics (cycle time, release predictability, dependency-related delays) and use them to drive improvement.

• Partner with business units (Finance, Supply Chain, HR, etc.) to identify 'unmet needs' and translate them into technical AI requirements
• Architect end-to-end AI systems, including data ingestion, model selection (LLMs, SLMs, or Traditional ML), orchestration (RAG, Agentic workflows), and UI integration
• Act as a 'Trusted Advisor' to senior leadership, demystifying AI and providing clear narratives on how AI drives competitive advantage
• Collaborate with Data Scientists and Engineers to ensure the final product aligns with the original business vision and meets performance benchmarks
• Ensure all AI solutions adhere to global security, privacy (GDPR/DPDP), and ethical AI standards

• Lead end-to-end planning and execution to onboard, integrate, and scale enterprise AI tools into our existing technology stack
• Manage technical relationships with third-party AI vendors, holding partners strictly accountable to technical commitments, delivery timelines, and security baselines
• Partner with engineering teams to oversee cloud infrastructure delivery in AWS, ensuring robust VPC configuration, identity federation, and multi-AZ architectures
• Architect and enforce programmatic transitions that allow Proof of Concept (PoC) environments to systematically harden into production environments without requiring complete rebuilds
• Drive Identity & Access Management (IAM) governance, establishing strict frameworks for non-human identities, service account governance, and least-privilege scoping across all AI tools
• Act as the primary bridge between engineering teams and InfoSec, managing security and compliance gates as hard, non-negotiable delivery requirements
• Maintain absolute program discipline using Jira and Confluence to track complex dependencies, milestones, and deliverables
• Own the program's RAID log (Risks, Assumptions, Issues, Dependencies), translating complex technical blockers into clear risk-mitigation strategies suitable for Steering Committee (SteerCo) visibility
• Manage communication and alignment across senior technical architects and business leadership.

Technical Program Manager jobs in New York

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BAS Technical Program Manager

Technical Program Manager

Technical Program Manager, Enterprise Applications

Technical Program Manager, Facility Operations

Technical Learning Program Manager

Technical Learning Program Manager

Technical Program Manager – Customer Trust

Technical Program Manager

Technical Program Manager – Demo Strategy, Martech

Technical Program Manager – Deployments

Fleet Systems Technical Program Manager

Technical Program Manager, Incident Response

Principal Technical Program Manager

Technical Program Manager – Production Support

Senior Technical Program Manager

Technical Program Manager

Technical Program Manager

Senior Technical Program Manager

Fleet Systems Technical Program Manager

Senior Technical Program Manager – AI