Technical Program Manager – Production Support

qode.world

Technical Program Manager leading production support focused on stability and incident response for financial platforms. Driving continuous service improvement at Incedo, a consulting and technology services firm.

Posted 6/16/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudMicroservicesSplunk

About the role

Key responsibilities & impact

Lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor‑facing systems.
Drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high‑availability financial platforms.
Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
Lead production support programs involving trading platforms / OMS / EMS, portfolio management and advisory systems, market data feeds and integrations, regulatory and compliance-driven operational controls, API integrations, data pipelines, and cloud-hosted services.
Partner with Scrum teams to ensure production issues are prioritized in backlogs.

Requirements

What you’ll need

9–12+ years of experience as a Technical Program Manager, Production Support Manager, or Senior Project Manager within Wealth Management, Asset Management, Capital Markets, Institutional Trading or Financial Services.
Proven experience managing high-severity incidents and leading cross-functional response teams.
Hands-on experience with ITIL, incident/problem management, and Agile/Scrum delivery.
Exposure to cloud technologies (AWS, Azure), monitoring tools (Splunk, AppDynamics, Datadog), and modern integration patterns (APIs, microservices).
Excellent communication, stakeholder management, and executive reporting skills.
Ability to translate operational issues into actionable technical and business plans.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account qode.world Website LinkedIn All Job Openings 11 - 50 employees 🤖 Artificial Intelligence 👥 HR Tech 🎯 Recruiter Artificial Intelligence
HR Tech
Recruitment qode. world is a company that leverages artificial intelligence to revolutionize the recruiting process. Their platform allows users to find candidates by sourcing data from billions of data points worldwide and provides data-driven insights. Users can connect with candidates directly through the platform, conduct customized AI-led interviews, and get comprehensive assessments. The service also integrates easily with LinkedIn, enhancing the talent pool and facilitating direct communication with candidates listed there. Qode. world offers additional recruiting services to assist in hiring for niche or senior roles. They are praised for their effectiveness in streamlining the hiring process and delivering quick results. Technical Program Manager – Production Support Job not on LinkedIn 🔥 13 minutes ago 🏢🏡 New York City – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🔧 Technical Program Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor‑facing systems.
Drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high‑availability financial platforms.
Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
Lead production support programs involving trading platforms / OMS / EMS, portfolio management and advisory systems, market data feeds and integrations, regulatory and compliance-driven operational controls, API integrations, data pipelines, and cloud-hosted services.
Partner with Scrum teams to ensure production issues are prioritized in backlogs. 🎯 Requirements
9–12+ years of experience as a Technical Program Manager, Production Support Manager, or Senior Project Manager within Wealth Management, Asset Management, Capital Markets, Institutional Trading or Financial Services.
Proven experience managing high-severity incidents and leading cross-functional response teams.
Hands-on experience with ITIL, incident/problem management, and Agile/Scrum delivery.
Exposure to cloud technologies (AWS, Azure), monitoring tools (Splunk, AppDynamics, Datadog), and modern integration patterns (APIs, microservices).
Excellent communication, stakeholder management, and executive reporting skills.
Ability to translate operational issues into actionable technical and business plans. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Program Manager 🕒 May 22 Ramp 501 - 1000 💳 Fintech 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Technical Program Manager leading complex engineering programs with AI integration at a high-growth startup. Driving clarity and momentum across cross-functional projects that shape Ramp's future. 🏢🏡 New York City – Hybrid 💵 $144.6k - $269k / year 💰 $15M Series C on 2012-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Technical Program Manager 🦅 H1B Visa Sponsor Technical Program Manager – Cloud Infra, Data 🕒 April 23 Bedrock Robotics 51 - 200 🔧 Hardware 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Technical Program Manager driving critical initiatives for cloud infrastructure and data products. Collaborating with engineering teams on developing cutting-edge autonomous systems for construction machinery. 🏢🏡 New York City – Hybrid 🔥 Funding within the last year 💰 $80M Series A on 2025-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Technical Program Manager Staff Technical Program Manager 🕒 April 17 Warner Bros. Discovery 10,000+ employees 📱 Media 📡 Telecommunications Website LinkedIn All Job Openings Staff, Technical Program Manager managing dependencies and delivering cross-platform programs at Warner Bros. Discovery. Leading technical initiatives in advertising technology with a focus on executive communication. 🏢🏡 New York City – Hybrid 💵 $144.8k - $268.8k / year ⏰ Full Time 🔴 Lead 🔧 Technical Program Manager Technical Program Manager, Product & Engineering 🕒 April 14 Cape 11 - 50 Website LinkedIn All Job Openings Technical Program Manager driving execution for complex projects at a privacy-centric cellular service provider with a mission in national security and data privacy. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 Technical Program Manager 🦅 H1B Visa Sponsor View More Technical Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

incident governanceroot-cause analysisenvironment reliabilityoperational readinesshigh-availability systemsAPI integrationsdata pipelinescloud-hosted servicesITILAgile

Soft Skills

communicationstakeholder managementexecutive reportingcross-functional coordinationproblem-solvingleadershiporganizational skillsactionable planningincident managementteam collaboration