qode.world

Technical Customer Success

• Assist in deploying and configuring POS and retail technology solutions for new and existing clients under supervision.
• Perform guided remote and onsite system setup.
• Support basic menu configuration, user account setup, and receipt configuration.
• Assist with go-live activities and verify system readiness before client handover.
• Set up and configure hardware required for POS system operations.
• Assist with local hardware delivery and onsite installation.
• Configure and test hardware to ensure proper system functionality.
• Dismantle, reconfigure, or replace hardware when required.
• Assist in setting up standard third-party integrations, including food delivery platforms and payment terminal protocols.
• Support integration testing and identify technical issues.
• Escalate unresolved integration issues to the Team Leader or senior technical specialist.
• Handle low-complexity technical support cases within agreed SLA timelines.
• Provide remote and onsite troubleshooting support under guidance.
• Document troubleshooting processes and maintain knowledge base materials.
• Prepare post-deployment handover notes.
• Assist in conducting system training sessions for end users.
• Prepare training recordings and materials when required.
• Collect feedback from clients after training and go-live.
• Communicate customer feedback to the Team Leader or Project Manager.
• Update project trackers with task status, outcomes, and follow-up actions.
• Assist with product demonstration preparation.
• Prepare hardware and pre-load systems for demonstrations.
• Support the setup of Proof of Concept (POC) environments.
• Provide onsite or online standby support during customer go-live events.
• Assist senior specialists and Team Leaders in resolving technical issues during launch periods.
• Support customers during critical deployment windows to ensure smooth system operation.
• Assist with specialized mall deployments.
• Perform basic POS system checks and version verification under supervision.
• Support other technical implementation activities as assigned.

Technical Implementation Specialist

Systems Engineer

• Plan, design, and implement network, server, and storage infrastructure based on project requirements, capacity plans, and system support.
• Problem solving involves basic troubleshooting following the OSI (Open Systems Interconnection) model, making or calling for equipment repairs, and problem escalation.
• Consulting on small project design and plans. May serve as a project lead and mentor Level 1 Network & Systems Security Analyst. Works under general supervision.
• Monitors, troubleshoots, diagnoses, and remedies server and network related problems and failures.
• Installs and configures server and network related hardware/software which meet the company’s security standards.

Network & Systems Security Analyst

Project Manager

• Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams.
• Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment.
• Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity.
• Monitor project progress against milestones and proactively adjust plans when risks or delays are identified.
• Chair project kick-off meetings, progress reviews, and go-live readiness checks.
• Define and document the agreed project scope for each client engagement.
• Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams.
• Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking.
• Ensure that out-of-scope work is properly captured, quoted, and approved before execution.
• Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle.
• Conduct regular client meetings to communicate project status, manage expectations, and secure approvals.
• Build and maintain strong client relationships to support long-term account health and satisfaction.
• Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy.
• Obtain client sign-offs on key project milestones, scope changes, and final deliverables.
• Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard.
• Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence.
• Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests.
• Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities.
• Ensure the right resources — people, hardware, access, and documentation — are available for each project phase.
• Identify, log, and actively manage project risks and issues throughout the engagement.
• Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action.
• Develop and implement mitigation plans to minimise the impact of identified risks.
• Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached.
• Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams.
• Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders.
• Review and approve integration specifications and change requests before implementation begins.
• Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams.
• Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team.
• Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones.
• Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement.
• Relay structured client feedback received from the implementation team to the Product team for product improvement.
• Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle.
• Oversee knowledge transfer from the project team to the client and to the support/account management team at project close.
• Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured.
• Guide and support L1 Project Coordinators assigned to their projects.
• Review L1 tracker entries, meeting notes, and client communications before distribution.
• Provide constructive feedback to develop L1 capabilities over time.

Product Manager

• Own and evolve the product strategy for digital payments, including instant transfers, P2P capabilities, and money‑movement enhancements.
• Lead integrations with digital payment networks; manage certification, rule compliance, and ongoing operational alignment.
• Translate business needs into user stories, acceptance criteria, and prioritized backlogs.
• Partner with engineering to drive sprint planning, grooming, and release execution.
• Work with fraud, risk, and compliance teams to ensure secure, compliant payment experiences.
• Oversee payment flows including authorization, posting, settlement, exceptions, and reconciliation.
• Serve as the primary liaison across business, operations, customer support, and technology teams.
• Define and track KPIs such as payment success rate, fraud loss rate, adoption, and transaction latency.
• Support production stability, root‑cause analysis, and continuous improvement initiatives.

Senior Product Owner – Digital Payments Networks

• Project Manager – CRD Upgrades is a permanent position offering a collaborative work environment
• Opportunities for professional growth
• Competitive compensation package

Project Manager – CRD Upgrades

• Product Vision & Roadmap — Own and evolve the product strategy for digital payments, including instant transfers, P2P capabilities, and money‑movement enhancements.
• Payment Network Integrations — Lead integrations with digital payment networks; manage certification, rule compliance, and ongoing operational alignment.
• Backlog Management — Translate business needs into user stories, acceptance criteria, and prioritized backlogs.
• Agile Delivery Leadership — Partner with engineering to drive sprint planning, grooming, and release execution.
• Fraud, Risk & Compliance Alignment — Work with fraud, risk, and compliance teams to ensure secure, compliant payment experiences.
• Transaction Lifecycle Oversight — Oversee payment flows including authorization, posting, settlement, exceptions, and reconciliation.
• Stakeholder Engagement — Serve as the primary liaison across business, operations, customer support, and technology teams.
• Data‑Driven Product Decisions — Define and track KPIs such as payment success rate, fraud loss rate, adoption, and transaction latency.
• Platform Stability & Incident Support — Support production stability, root‑cause analysis, and continuous improvement initiatives.

Product Owner – Digital Payments Networks

Software Engineer

• Define clear, step-by-step development requirements to generate automated code using Generative AI tools for new development initiatives.
• Review, analyze functional specifications, and develop and maintain documentation including technical specifications.
• Design, develop, and optimize complex tools, interfaces, workflows, and custom programs in SAP systems including FI, MM, and SD.
• Adhere to and follow SAP coding standards and guidelines.
• Conduct detailed code reviews, performance tuning, and refactoring of existing custom objects to ensure maintainability and quality.
• Monitor system short dumps and update failures, and take corrective action to address and eliminate errors.
• Provide expert-level support in SAP development for ECC, CIDS, GRC, Solution Manager, and related SAP environments.
• Ensure smooth and consistent integration through OData services, web services, APIs, and JSON/XML formats.
• Collaborate with business and functional teams to understand requirements, propose technical solutions, and resolve issues.
• Apply technical knowledge to enhance development processes through scripting, automation, and usage of Python and ZPL (preferred).
• Manage development lifecycle activities from requirement gathering, technical design, unit testing, transport, and go-live support.

SAP ABAP, Integration Developer

• Manage technical development of software, primarily SAP Ariba, from launch through user acceptance and Go-Live
• Design steps and modules, defines timelines, identifies and resolves issues
• Develop cross-module SAP/Ariba platforms, custom apps and systems to meet various internal partner requirements
• Provide standards for development, responding to customer/client requests or events
• Be a technical lead and make decisions regarding technical direction architecture.
• Provide expertise and develop solutions using configuration and custom code
• Present options and manages client expectations
• Create logic flow charts and process diagrams
• Support production software operations during normal business and off-hours.
• Contribute to team discussions on SAP ARIBA related work
• Troubleshoot and resolve client issues. May be responsible for client support to an entire or multiple business units

SAP Ariba Developer

Operations

• Assist with account managements such as create, verification
• Turn on pc and support for remote working
• Stable Internet connection

Operations Assistant

Pre-sales Engineer

• Lead discovery sessions with prospective clients to understand their business problems, current systems, constraints, and priorities, then translate them into a clear solution direction.
• Develop the technical content for proposals, solution architecture diagrams, estimates, and presentation materials.
• Present and defend solution options to client stakeholders, including C-level executives and senior IT audiences.
• Serve as the senior technical point of contact throughout the presales cycle, from initial discovery through proposal sign-off and handover to the delivery team.
• Take ownership of solution architecture for assigned engagements, ensuring technical soundness, delivery feasibility, and consistency from scoping through handover.
• Provide technical guidance to the Solution Architecture team on complex or high-impact decisions.

Technical Presales, Solution Architecture, Enterprise Consulting

Scrum Master

• Responsible for building a new Scrum team for the delivery of one of our new fintech products.
• Setting the pace for delivery and being proactive in planning and forecasting upcoming deliverables.
• Demonstrate pragmatism in approach and be sensitive to the environment of operation.
• Ensuring high-quality delivery of the product through implementing software features and writing tests.
• Foster an open, honest and transparent relationship with key stakeholders.
• Strong ability to influence cross-functional teams and leadership.
• Responsible for continuous delivery and management of technical debt.
• Previous experience leading small teams while still being hands-on.

Technical Scrum Master

Frontend Engineer

• Write functional requirements and develop detailed technical designs from business requirements
• Responsible for coding and testing web applications as well as maintaining, supporting and upgrading of existing web applications
• Create JavaScript libraries of reusable components driving UI consistency
• Works effectively with service developers to integrate server-side code
• Write well-documented code
• Maintain and organize internal style guides
• UX Best Practices

Web Developer

Accountant

• Records and maintains the Company's accounting transactions in accordance with applicable accounting standards and internal procedures.
• Processes accounts payable and accounts receivable transactions, ensuring their accuracy and timely execution.
• Performs bank, supplier, customer, and general ledger reconciliations.
• Prepares and processes payments to suppliers, employees, and other third parties.
• Issues customer invoices and monitors collections in cooperation with the relevant departments.
• Assists in the preparation of monthly, quarterly, and annual financial reports.
• Supports the preparation and submission of tax declarations and statutory reports in accordance with applicable legislation.
• Maintains accurate accounting records and ensures proper filing of financial documentation.
• Assists in budget monitoring, cost analysis, and financial reporting activities.
• Collaborates with external auditors, tax consultants, banks, and public authorities when required.
• Supports internal and external audits by providing the required financial information and documentation.
• Ensures compliance with company policies, accounting standards, and applicable tax and financial regulations.
• Identifies opportunities to improve accounting processes and internal financial controls.
• Performs other accounting and financial duties as assigned by the Finance Manager or General Management.

Senior Network & Systems Security Analyst

Platform Engineer

• Design, implement, and manage Infrastructure-as-Code (IaC) solutions using Terraform, Crossplane, Helm Charts, or CloudFormation to provision and manage cloud resources. (Must Have)
• Collaborate with Product Managers, Software Engineers, Security, and Infrastructure teams to define platform requirements, priorities, and architecture.
• Partner with Development, Operations, and QA teams to streamline software delivery and improve release quality.
• Monitor, troubleshoot, and optimize cloud infrastructure, DevOps platforms, and CI/CD pipelines to ensure high availability, scalability, reliability, and cost efficiency.
• Design and implement zero-downtime deployment and maintenance strategies for Kubernetes clusters and cloud infrastructure.
• Evaluate emerging technologies and recommend modern DevOps tools and engineering best practices.
• Mentor junior engineers and promote engineering excellence across teams.
• Enable engineering teams by providing reusable platform services, automation, and operational best practices.
• Collaborate with Security teams to integrate security controls and DevSecOps best practices into infrastructure and deployment pipelines.
• Document technical designs, architecture, operational procedures, and platform standards.
• Promote a culture of innovation, collaboration, automation, and continuous improvement across the organization.
• Eliminate operational toil by automating manual processes using modern tooling, AI-powered solutions, and agentic workflows.
• Participate in a 12-hour on-call rotation to support production systems.