Technical Program Manager, Enterprise Applications

INTERNATIONAL RESCUE COMMITTEE

Technical Program Manager supporting IRC's IT Enterprise Applications portfolio through system enhancement and integration projects. Utilize Agile methodologies for program management within ServiceNow platform.

Posted 7/22/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $88,277 - $102,451 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical projects and system enhancements within the ServiceNow platform, utilizing Agile methodologies and Scrum practices to drive successful program delivery. Capable of translating business requirements into technical specifications while maintaining high-quality documentation and effective communication across diverse teams.

Highest-signal resume keywords

ServiceNow Platform ManagementAgile MethodologiesScrum Master ExperienceTechnical Project ManagementSystem Integration Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project ManagementSystem EnhancementsData/System IntegrationsTechnical DocumentationAgile MethodologiesScrum PracticesProduct Backlog ManagementSprint PlanningTask ManagementSystem Integration Concepts

Soft Skills

Effective CommunicationCritical ThinkingFlexibilitySelf-StarterTeam Collaboration

Tools & Technologies

JiraMonday.comTrelloMicrosoft Planner

Industry Keywords

Global Humanitarian Aid ProgrammingSupply ChainGrant ProposalsProgram DesignProcurementNGO Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform.
This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs.
In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams.
They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization.

Requirements

What you’ll need

3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
Strong ability to enforce Agile methodologies through a Scrum Master role.
Experience working with highly technical resources, including developers, architects, and data engineers.
Working familiarity with system integration concepts and enterprise application platforms.
Ability to build and maintain high-quality technical documentation.
Ability to lead, manage, and be flexible to change course through ambiguity.
Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
Self-starter and a critical thinker who can work independently and drive projects forward.
The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly.
Prior global NGO experience preferred.

Benefits

Comp & perks

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles