Technical Customer Success

• Work cross-functionally with Account Executives, Marketing, Product, and Engineering teams.
• Lead software rollouts and ensure fast, measurable customer value realization.
• Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal teams.
• Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

Technical Customer Success Manager

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
• Develop and execute customer success plans to increase product adoption and support successful renewals.
• Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
• Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
• Capture customer feedback and share relevant insights with Product and Engineering teams.
• Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

• Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
• Translate intricate enterprise business demands into robust technical blueprints.
• Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission-critical infrastructure.
• Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows.
• Systematically evaluate client AI adoption maturity and direct complex cross-functional teams to align vendor innovations with overarching enterprise business goals.
• Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors.
• Design and spearhead high-impact Executive Business Reviews (EBRs) that synthesize deep technical health metrics into high-level business outcomes.
• Act as the ultimate technical escalation point for critical production environments.
• Partner aggressively with Product Management, Core Engineering, and Sales leadership to champion enterprise customer requirements, influence product roadmaps, and co-develop next-generation use cases.

Senior Enterprise Customer Success Engineer, Prisma AIRS

• Act as a technical Customer Success Engineer, designing and implementing scalable, secure solutions within client environments.
• Translate enterprise business requirements into technical layouts.
• Provide deep technical expertise in Prisma AIRS, assisting with capacity planning, lifecycle management, and upgrade processes in mission-critical environments.
• Embed intelligent agents and automated security features directly into the customer's daily workflows.
• Monitor how effectively clients adopt AI-powered features and guide them on aligning Palo Alto Networks' technologies with complex enterprise goals.
• Leverage enterprise predictive analytics and configuration metrics to continuously analyze customer usage, flag risks before they manifest, and proactively prevent churn.
• Lead impactful Quarterly/Executive Business Reviews (QBR/EBR) focused on business outcomes.
• Serve as the core technical contact managing high-pressure escalations.
• Collaborate closely with internal Product, Sales, and Engineering teams to influence product roadmaps based on strategic customer deployments and innovative new use cases.

Enterprise Customer Success Engineer – Prisma AIRS

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager

• Lead customers through the onboarding and implementation process from kickoff to go-live.
• Coordinate implementation timelines, milestones and deliverables to support successful deployments.
• Facilitate customer meetings, communications and follow-up activities throughout implementation.
• Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience.
• Identify implementation risks or blockers and work with stakeholders to resolve them.
• Support technical onboarding activities, including integrations, data setup and system configuration.
• Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate.
• Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences.
• Maintain implementation documentation and contribute to improving processes, workflows and reporting.

Technical Implementation Specialist

• Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
• Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
• Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
• Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of products
• Oversee the creation of enablement and skill set development for the teams
• Develop the Cortex and Prisma Cloud Services roadmap
• Collaborate heavily with Support, Sales and Product Management functions
• Establish the Customer Success Manager/Engineer role as a trusted advisor
• Build out customer health monitoring and reporting
• Manage line-level managers and more tenured employees on the team

Manager, Customer Success Engineering

• Manage, coach, and develop a team of Customer Success Engineers.
• Drive successful implementations in complex enterprise environments.
• Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
• Build and run a customer health and risk program and own renewal readiness.
• Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
• Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
• Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
• Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

VP Customer Success Engineering

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
• Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
• Recommend product enhancements based on your experiences with the customers and the feedback you receive from them.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

Enterprise Customer Success Engineer – Portuguese or Spanish Speaker

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Senior Customer Success Engineer, PubSec

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
• Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Technical Customer Success jobs in California

See all jobs on JobTailor

Technical Customer Success Manager

Technical Customer Success Manager

Senior Enterprise Customer Success Engineer, Prisma AIRS

Enterprise Customer Success Engineer – Prisma AIRS

Principal Technical Customer Success Manager

Technical Implementation Specialist

Manager, Customer Success Engineering

VP Customer Success Engineering

Enterprise Customer Success Engineer – Portuguese or Spanish Speaker

Senior Customer Success Engineer, PubSec

Customer Success Engineer