Customer Success Engineer

SPRING Production

Customer Success Engineer at Sprig focusing on technical deployments and client integrations for AI insights platform. Collaborating with customers and internal teams to optimize platform usage and effectiveness.

Posted 5/28/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $135,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOSJavaScriptSQL

About the role

Key responsibilities & impact

Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Requirements

What you’ll need

2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting SaaS products or enterprise software platforms is preferred
Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Ability to travel up to 20% of the time

Benefits

Comp & perks

Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided
Company Sponsored Social Events

ATS Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingAPIsSDKsJavaScriptCSSSQLREST APIsiOSAndroid

Soft Skills

communicationorganizational skillscollaborationcustomer successcuriositytechnical consultingadaptabilityprioritizationcreativitytrustworthiness