SPRING Production

Technical Customer Success

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
• Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Customer Success Engineer

Android Engineer

• You'll be working as part of our highly experienced engineering team and jump in at the beginning to develop a world-class product
• Lead and own end-to-end development, maintenance, and deployment of our Android SDK alongside Flutter and React Native SDKs shipped to millions of users worldwide
• You will get to work with customers, helping them build great experiences with top digital-native consumer companies across all the products you know and love.
• Contribute to product roadmap discussions as we grow and evolve the product
• Stay informed with industry best practices and provide guidance, inspiration, and mentorship in engineering excellence for cross-functional colleagues

Senior Android SDK Engineer, Core

Affiliate Manager

• Serve as Sprig’s part-time industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.
• Help build strong business and use cases and showcase ROI of Sprig platform to research teams.
• Partner with Research teams at Enterprise companies to partner with Sprig.
• Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.
• Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.
• Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.
• Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.

Customer Success Engineer

Senior Android SDK Engineer, Core

Research Partner – Part Time