Manager, Customer Success Engineering

Palo Alto Networks

Manager of Customer Success Engineering focused on driving adoption and innovation in Cortex and Prisma Cloud services. Collaborating across geographies within company values to enhance customer journeys and team culture.

Posted 6/30/2026full-timeRemote • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $142,000 - $229,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoJenkins

About the role

Key responsibilities & impact

Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization
Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of products
Oversee the creation of enablement and skill set development for the teams
Develop the Cortex and Prisma Cloud Services roadmap
Collaborate heavily with Support, Sales and Product Management functions
Establish the Customer Success Manager/Engineer role as a trusted advisor
Build out customer health monitoring and reporting
Manage line-level managers and more tenured employees on the team

Requirements

What you’ll need

5+ years of professional services and customer escalations experience, with least 3+ years in a management role
Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships
Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion
Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Strong understanding of security principles, vulnerability management, and industry best practices
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
Expertise with container technologies, such as Docker
Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab
Expertise in software development, including but not limited to automated testing, version control, and OOP

Benefits

Comp & perks

Employee benefits
Reasonable accommodations for qualified individuals with a disability

ATS Keywords

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Hard Skills & Tools

Professional Services ExperienceProject ManagementSoftware DevelopmentAutomated TestingVersion ControlOOPCI/CD Tools (Jenkins, Github Actions, Gitlab)Vulnerability ManagementSecurity Principles

Soft Skills

CollaborationExecutionIntegrityDisruptionInclusion