Team Lead

• Deliver and optimize U.S. Bank marketing personalization campaigns across the public website, secure online banking portal, and mobile app
• Coach and mentor a small team of business line-dedicated Engagement Managers
• Personally oversee marketing operations for one of the bank’s key business lines
• Improve campaign planning, intake, tactics, execution, timing, and reporting
• Translate business strategy into successful digital marketing tactics
• Liaise between business line executives, marketing leaders, and marketing technology delivery teams
• Engage senior decision-makers and drive consensus around innovation opportunities
• Advance creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies
• Lead enterprise-scale digital or marketing transformation initiatives
• Evaluate digital sales funnels and improve performance through conversion and abandonment analysis, benchmarking, and user research
• Coach and develop a high-performing team
• Delegate and manage multiple projects and assignments on time and on budget

Digital Engagement Team Lead driving personalized marketing campaigns for U.S. Bank

Digital Engagement Team Lead

Digital Engagement Team Lead optimizing personalized marketing across U.S. Bank’s website, online banking, and mobile app. Coaching Engagement Managers and advancing analytics-driven experimentation and AI personalization.

• Supervise multiple teams of disability claims examiners and technical staff
• Monitor colleagues’ workloads and individual claim activities
• Provide training and technical/jurisdictional direction on claims adjudication reports
• Identify trends, problems, and issues and advise management on recommended actions
• Inform management of procedures and continuous process improvement ideas
• Coordinate office projects with management
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims
• Act as second-level appeal for client and claimant issues and implement final dispositions
• Review reserve amounts on high-cost and over-authority claims
• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, make claim-status recommendations, and provide written claim resumes
• Ensure direct reports are properly licensed and claims files are correctly coded and documented
• Administer personnel policies, interview and hire colleagues, establish development plans, conduct performance discussions, and provide leadership and motivation
• Support the organization’s quality programs and perform other assigned duties

Workforce Absence Team Lead supervising disability claims operations at Sedgwick, a risk and claims administration provider

Workforce Absence Team Lead

Workforce Absence Team Lead supervising disability claims teams at Sedgwick, a risk and claims administration provider.
Managing adjudication quality, appeals, reserves, client relationships, and colleague performance.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Oversee the daily operations, optimization, and support of the COUPA platform within the Procure-to-Pay lifecycle.
• Lead a team of analysts and administrators.
• Manage workload prioritization, project assignments, and day-to-day operations.
• Establish performance metrics, KPIs, and service level agreements (SLAs).
• Act as primary liaison between Procurement, Finance, IT, and business units.
• Develop and maintain dashboards and reports for spend analysis, compliance, and performance tracking.

COUPA Procure-to-Pay Team Lead overseeing daily operations

Procure to Pay Team Lead

COUPA Procure-to-Pay Team Lead at bp managing COUPA platform operations and optimizing procurement processes. Leading cross-functional collaboration with Finance, Procurement, AP, IT, and business stakeholders.

• Lead, coach, and develop a team of onboarding specialists and implementation professionals.
• Establish clear performance expectations and promote a culture of accountability, collaboration, and client focus.
• Conduct regular coaching sessions, performance reviews, and career development planning.
• Support workforce planning, capacity management, recruiting, onboarding, and training activities.
• Foster employee engagement and inclusion while encouraging continuous learning and knowledge sharing.
• Oversee end-to-end onboarding activities for global treasury and strategic treasury management solutions.
• Ensure successful implementation of complex client configurations, integrations, and servicing requests.
• Act as an escalation point for high-priority or at-risk implementations.
• Monitor project milestones, service level agreements, and client commitments to ensure successful delivery.
• Drive proactive communication with clients and internal partners throughout the implementation lifecycle.
• Champion a best-in-class client onboarding experience.
• Partner with Sales, Treasury Management Consultants, Relationship Managers, and Product teams to support client retention and growth.
• Develop strategies to improve onboarding effectiveness, reduce client effort, and increase client satisfaction.
• Participate in client meetings as needed for strategic or complex relationships.
• Monitor team performance metrics, productivity, quality, and service levels.
• Identify trends, bottlenecks, and opportunities for process improvement.
• Lead initiatives focused on automation, standardization, and efficiency gains.
• Ensure execution of procedures, controls, and operational standards.
• Support implementation of new products, services, and strategic initiatives.
• Maintain adherence to regulatory, operational, and enterprise risk requirements.
• Ensure proper execution of controls, approvals, documentation, and audit requirements.
• Identify and address risks that may impact clients, employees, or operational performance.
• Partner with Risk, Compliance, and Audit teams to support reviews and remediation efforts.
• Collaborate with Product Management, Operations, Technology, Client Connectivity, Treasury Servicing, and other TCOS teams.
• Support enterprise projects impacting onboarding processes, client experiences, or treasury products.
• Represent the Global Solutions Onboarding team in leadership forums and strategic initiatives.
• Provide subject matter expertise for complex treasury management solutions and onboarding practices.

Team Lead managing onboarding for Treasury Management solutions at U.S. Bank

Team Lead – Global Solutions Onboarding

Team Lead overseeing a team of onboarding specialists for complex Treasury Management solutions at U.S. Bank. Responsible for client implementation, employee development, and operational excellence.

• The Logistics Coordinator has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily.
• Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.
• Associates are expected to comply with all corporate and site-specific policies.

Logistics Coordinator overseeing operational activities in warehousing and shipping.

Logistics Coordinator overseeing operational activities in warehousing, receiving, and shipping at DSV in New Albany. Mentoring associates and ensuring compliance with company policies.

• Overseeing and training the grow team
• Ensuring smooth and efficient operations with minimal oversight from management
• Training all employees and offering proper technique advice or assistance daily
• Diagnosing plant health; toxicities, deficiencies, pests, or other issues that may arise
• Locating other established work sites and accomplishing any necessary task requested
• Efficiently monitoring grow helpers and assistants
• Making necessary entries into MJ Freeway and recording data
• Strong inventory control to accurately account for plant and supplies
• Other duties as assigned

Cultivation Team Lead overseeing and training the grow team at Trulieve

Cultivation Team Lead

Cultivation Team Lead overseeing and training the grow team at Trulieve. Responsible for smooth operations and diagnosing plant health issues with minimal oversight.

• Manages the Associate roles of the Key Private Bank (KPB) sales team to ensure quality client service, sales support, operational excellence and adherence to all procedural and compliance responsibilities.
• Supports the KPB Sales Leader (SL) in assigned tasks as well as the needs of the sales team.
• Associate Team Lead works closely with SL to drive operational effectiveness and client experience outcomes in support of managing client relationships and sales support delivery.
• Develops their team to deliver consistent and high caliber results in client experience, service and sales support and change management.
• Supervise local market associate staff to achieve end to end ownership of the client experience through collaboration, coordination and personal ownership of all client activities with KPB Sales Team (including Client Experience and Strategist Associates, and Client Relationship Specialist), Wealth Services and centralized support teams.
• Provide training and coaching to all associates in assigned markets.
• Ensure effective utilization of staff, by hiring, onboarding, and recruiting.
• Proactively identifies and champions the resolution of client service issues (internal and external).

Team Lead Associate managing Key Private Bank sales team roles

Key Private Bank Team Lead Associate

Team Lead Associate managing sales team roles at Key Private Bank. Ensuring quality client service and operational excellence through team development and training.

• Support the Conversion Supervisor in the daily operation of the assigned area and provide leadership coverage during supervisor absences when required.
• Drive production performance by ensuring output, productivity, and quality expectations are consistently achieved.
• Complete and maintain accurate labor, material, inventory, and production reporting.
• Maintain a safe, clean, and organized work environment while promoting compliance with all company policies, procedures, and work instructions.
• Support Health, Safety & Environmental initiatives and contribute to an Incident and Injury Free workplace.
• Follow Leader Standard Work requirements and champion 5S housekeeping practices throughout the department.
• Safely operate equipment and ensure team members follow established safety practices.
• Train, coach, and support new and developing employees to build safe, efficient, and quality-focused work habits.
• Participate in continuous improvement efforts and problem-solving initiatives across the operation.
• Respond to Sales Team requests and collaborate with cross-functional partners to support customer needs.
• Ensure adequate material availability by monitoring inventory levels and replenishment requirements.
• Monitor staging areas and maintain efficient movement of materials and finished goods throughout the facility.
• Track production orders, prioritize work according to schedules, and proactively address order discrepancies to prevent delays.
• Coordinate with Warehouse, Shipping, and Sales teams to ensure timely order fulfillment and delivery.
• Maintain accurate production documentation and perform transactions within the IFS system.
• Obtain and maintain forklift certification and support product movement throughout the operation as needed.
• Support overtime requirements, departmental projects, and other duties as assigned.

Team Lead in the Conversion operation supporting safety and productivity goals

Conversion Team Lead

Team Lead in the Conversion operation supporting production, quality standards, and employee development. Driving performance and collaboration across the operation.

• Be responsible for the team’s quality of work, productivity, and actions.
• Direct and support production teams by assigning tasks, balancing workloads, and ensuring high-quality deliverables that meet technical and regulatory standards.
• Oversee the full lifecycle of projects—from planning and design through construction documentation and administration—ensuring alignment with scope, schedule, and budget.
• Collaborate with Project Managers and Discipline Leads on project budgeting, scheduling, staffing forecasts, and proposal development.
• Offer expert guidance on design, code compliance, and technical problem-solving, including implementation of Quality Management Programs, QA reviews, engineering/architectural calculations, and documentation accuracy.
• Serve as a technical liaison between internal teams, clients, consultants, and authorities having jurisdiction (AHJs) to ensure project clarity, alignment, and compliance with regulatory standards.
• Interpret and apply company, client, and jurisdictional requirements, standards and applicable codes to ensure all designs and documentation meet professional, legal and safety obligations.
• Perform or coordinate site visits, field measurements, and construction observations to validate existing conditions and support construction administration.
• Implement and uphold quality management processes, recommend design improvements, and contribute to the development of best practices and standards.
• Lead meetings, document decisions, and clearly communicate project goals, updates, and changes to all relevant parties, including clients and senior leadership.
• Supervising direct reports is a key responsibility of this job.
• Perform other duties as assigned.

Architecture Team Lead overseeing design and delivery of architectural projects

Architecture Team Lead at CESO, responsible for design, coordination, and delivery of architectural documentation across multiple projects. Leading teams to ensure project alignment and quality standards.

• Responsible for the development and implementation of a team strategy to meet assigned goals
• Mitigate risk and underwrite transactions that are originated by the middle market banking team
• Ensures that overall portfolio of relationships and transactions are in alignment with the risk profile of the bank
• Maintaining acceptable levels of credit quality, consistent with the bank's credit policies, procedures, and guidelines
• Regular monthly, quarterly and annual portfolio tracking/reporting within established tolerances
• Maintains a highly credible relationship between portfolio management and HNB's credit approval authorities
• Develops robust portfolio analysis processes and data capture processes that manage risk and generate valuable market insights to management and clients
• Identifying client needs (both credit and non-credit) within the portfolio and referring to middle market banking team for urgent execution to drive revenue growth
• Coaches and mentors team members

Team Leader for Commercial PM ensuring risk management and underwriting strategies

International Corporate Banking PM Team Lead

Team Leader for Commercial PM in charge of strategy development and risk management in banking operations. Leading a team to maintain credit quality and support revenue growth.

• Coordinate and oversee daily operations, workflows, delivery of care and caregiver education as needed.
• Provide professional nursing care to a specific patient population in a variety of ambulatory settings.
• Assist in providing clinical oversight to assigned caregivers and patients to ensure quality and safe care.
• Participate in quality initiatives, process improvement and research activities to improve patient outcomes, experience and safety.

RN Team Lead providing patient-first healthcare at Cleveland Clinic.

RN Ambulatory Team Lead – Internal Medicine

RN Team Lead providing patient-first healthcare at Cleveland Clinic, coordinating daily operations and ensuring quality care for patients in the internal medicine department.

Team Lead jobs in Ohio

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Digital Engagement Team Lead

Workforce Absence Team Lead

Group Air Coordinator – Dedicated, Team Lead

Procure to Pay Team Lead

Team Lead – Global Solutions Onboarding

Team Lead

Cultivation Team Lead

Key Private Bank Team Lead Associate

Conversion Team Lead

Team Lead

International Corporate Banking PM Team Lead

RN Ambulatory Team Lead – Internal Medicine