Group Air Coordinator – Dedicated, Team Lead

ADTRAV Travel Management

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

Posted 7/30/2026full-timeSavannah • Alabama, Arizona, Colorado, Florida, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesSenior💰 $28 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in group booking and ticketing, with strong knowledge of GDS systems, particularly Sabre. Excels in providing high-touch customer service and managing multiple tasks in a fast-paced environment while adhering to company policies and procedures.

Highest-signal resume keywords

GDS Systems ExpertiseGroup Booking And TicketingCustomer Service ExcellenceAttention To DetailMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GDS SystemsSabreGroup BookingTicketingCRM ProficiencyFly America RegulationsOpen Skies RegulationsTravel DocumentationData EntryQuality Assurance

Soft Skills

Excellent Communication SkillsStrong Analytical SkillsTime ManagementProblem SolvingLeadership Traits

Tools & Technologies

Microsoft Office SuiteConfluenceJiraSmartsheetOnline Booking Tools

Industry Keywords

High Touch ServiceVIP Client ManagementTravel RegulationsOperational ReportingKPI Management

About the role

Key responsibilities & impact

Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
Escalate issues to management as needed.
Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
Manage meetings and groups via the GDS and internal systems.
Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
Ensure all department and group processes are properly documented, communicated, and trained on.
Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
Escalate concerns to management.
Assign and coordinate work of agents as needed to support operational demands and client deadlines.
Assist with agent ticketing and ensure reservations are processed accurately and timely.
Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
Be responsive to travelers and clients throughout the booking process.
Serve as a liaison between the client, travelers, agents, and internal departments.
Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
Follow up with the client regarding travel plans and program requirements.
Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
Research customer service issues and reservations records to provide information and resolution recommendations to management.
Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
Maintain job aids, procedures, training materials, and other documentation on the account and processes.
Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
Document all information in the CRM and other tools as required.
Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
Provide excellent customer service in every interaction with travelers and the client.
Show empathy and be able to identify and solve issues.
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required
At least 3 years of experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
Experience as a senior agent or mentor preferred.
Experience working with VIP clients and providing high touch, white glove service.
Experience contracting and issuing block space preferred.
Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus.
Proficient with Sabre pricing to include phases.
Highly knowledgeable of city, airline, hotel, and car rental codes.
Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Ability to consistently deliver excellent customer service, internally and externally.
Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
Experience using CRM to enter and track activities.
Excellent English written and verbal communication skills.
Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
Strong attention to detail with emphasis on accuracy and quality.
Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
Able to respond quickly in a dynamic and changing environment.
Strong analytical and critical thinking skills.
Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
Able to identify a problem and see it through to resolution with minimal supervision.
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
Exhibits leadership traits to motivate, communicate, and provide feedback.
Exercises discretion and judgment when providing feedback, guidance, clarification, and training.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to sit and work at a computer for extended periods of time, without leaving the work area.
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT.
Able to work overtime and some weekends and holidays as needed.
Be able to successfully attend and pass new hire and department specific training.
Able to maintain confidentiality of company and client information.
Able to successfully pass a credit, criminal, and/or employment reference background check.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Flexible Spending Accounts
401(k)
PTO