ADTRAV Travel Management

Operations

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction.
• Assist the manager with the day-to-day operations of the department.
• Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations.
• Research agent and client issues promptly by gathering information and then provide information to manager.
• Assist the manager in monitoring call volume, ensuring agents are available to service clients.
• Assist the manager with payroll preparation activities to include reviewing time off requests and time punches.
• Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.
• Review turnover transaction rates and errors/write offs and work with manager to address with agents.
• Monitor the pre/post trip reporting.
• Utilize various applications, including GDS, online booking tools, and various internal applications.
• Identify process and workflow efficiencies and provide recommendations to management on how to improve.
• Be able to assist travelers and book itineraries as needed.
• Understand ADTRAV products, systems, and processes to assist agents and clients.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Associate Manager – After Hours Operations

Consultant

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Travel Consultant – After Hours/Evenings/Weekends

Travel Consultant – Corporate International/Complex

Data Engineer

• Lead the design, development, and implementation of major components of the RezIntel platform.
• Work with cross-functional teams to gather requirements and understand data needs.
• Implement data ingestion, storage, and processing solutions for structured and unstructured data.
• Ensure the data storage system is scalable and highly available.
• Develop and maintain data pipelines and ETL/ELT processes.
• Maintain a strong understanding of a data lifecycle.
• Conduct data modeling and create documentation like data definitions, data flow diagrams, and process definitions.
• Automate and ensure data quality.
• Design and develop database objects, tables, stored procedures, views, and ETL pipelines.
• Conduct performance tuning of T-SQL, including stored procedures, views, functions, etc.
• Mentor and instruct other engineers on best practices.
• Analyze, solve, and correct issues in real-time.
• Provide engineering estimates.
• Use Agile development tools to track and communicate project progress.
• Stay up to date on new information technologies and emerging trends, and their possible application in the company.
• Work non-standard business hours to attend meetings and provide support via text/phone/email in a 24/7/365 environment.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Principal Data Engineer

Associate Manager – Corporate Travel Operations

• Provide day-to-day leadership of a team of Travel Consultants, Team Leads, and/or Associate Managers.
• Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed.
• Champion the proper use of ADTRAV tools.
• Set goals and objectives for the team.
• Review turnover transaction rates and errors/write offs and address with agents.
• Review itineraries and verify reservations.
• Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.
• Monitor call volume and ensure agents are available to service clients.
• Serve as the main contact for clients and research, address, and resolve client concerns promptly.
• Work with senior leadership to keep KPIs and SLAs in line with client expectations.
• Identify process and workflow efficiencies and provide recommendations to management.
• Conduct weekly individual and team meetings.
• Participate in the recruiting process by interviewing and selecting new agents.

Manager – Corporate Travel Operations

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base. Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.