ADTRAV Travel Management

Business Development Rep

• Build and manage a territory plan that identifies target accounts, qualified prospects, referral sources, partner opportunities, and industry events.
• Guide prospects through full sales cycle including discovery, solution design, presentations, proposal development, pricing coordination, negotiation, and contract completion.
• Communicate ADTRAV’s service model, technology, reporting, implementation process, and overall value in a way that aligns with client priorities.
• Keep CRM records, opportunity updates, forecasts, account notes, activity history, and next steps accurate and current.
• Leverage CRM, research platforms, sales intelligence, and approved AI-enabled tools to prepare outreach, evaluate accounts, and improve productivity.
• Work with leadership and internal teams to support proposals, transitions, and client commitments.
• Stay informed on travel management trends, buyer expectations, competitor activity, pricing approaches, and market conditions.
• Attend client meetings, sales presentations, conferences, trade shows, and networking events as business needs require.
• Meet established quarterly and annual new business sales quota and revenue goals.
• Cultivate leads through cold calls, referrals, events, etc.
• Complete daily prospecting and lead generation activities.
• Develop a thorough understanding of all ADTRAV’s services, products, systems, and capabilities.
• Become an expert in ADTRAV's industry and customer and competitor base.
• Build trust, loyalty, and strong long-term relationships with key decision-makers at targeted companies.
• Deliver the right solutions to the right clients by understanding the clients’ pain points and needs and understanding their buying motives.
• Manage the RFP process including gathering needed information and helping to finalize deliverables.
• Participate in implementation process ensuring a smooth onboarding and that client needs are met and communicated internally.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, prospects, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Business Development Executive, Corporate Travel Sales

Project Manager

• Understand ADTRAV products, systems, and processes to assist clients and be able to communicate best practices on configurable options of the ADTRAV and OBT systems.
• Serve as a point of contact for the client during the solution development and implementation process.
• Lead implementation calls with clients and internal stakeholders.
• Prepare meeting agendas and write summaries after meetings to provide to all stakeholders.
• Write requirements documents based on client and internal conversations.
• Communicate requirements clearly and effectively to key stakeholders.
• Track project plan and ensure it stays on track and deliverables are communicated to stakeholders.
• Coordinate with internal teams to ensure deadlines are met. Adjust schedules and timelines as needed based on client requirements and objectives.
• Ensure availability and allocation of resources.
• Create and maintain thorough project documentation.
• Measure project performance using appropriate systems, tools, and techniques. Provide reports and updates to management as required.
• Become an expert in ADTRAV's industry and customer base.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Account Manager

• Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements.
• Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership.
• Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines.
• Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies.
• Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs.
• Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment.
• Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction.
• Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels.
• Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives.
• Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance.
• Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements.
• Coordinate with internal teams to ensure timely and successful delivery of solutions.
• Identify and mitigate operational, compliance, and contractual risks within assigned accounts.
• Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics.
• Support contract lifecycle activities, including implementations, renewals, option years, and modifications.
• Lead and support new account implementations and program updates in accordance with federal processes.
• Maintain audit-ready documentation and support government audits and compliance reviews.
• Produce and provide reports to internal and external stakeholders.
• Update CRM with client information and other pertinent data.
• Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied.
• Attend client meetings, company meetings, and/or event/training seminars as needed.
• Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value.
• Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Government Account Manager

Operations

• Provide day-to-day leadership, including coaching and training, of the Manager Government Operations on how to effectively manage their team related to policies and procedures of the company.
• Set goals and objectives for direct reports and provide guidance to them to ensure they know what is expected in their position and in the company.
• Ensure direct reports are actively managing their teams and creating a positive and high performing team environment.
• Review department reporting and create action plans with manager on how to correct any deficiencies.
• Conduct weekly individual and team meetings.
• Develop, mentor, and lead employees to foster an environment of teamwork and accountability.
• Provide constructive feedback and identify areas of improvement for team and work to develop objectives to meet these needs.
• Conduct performance appraisals and disciplinary documentation on team, in accordance with HR policies and procedures.
• Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed.
• Support company goals and objectives by providing leadership on issues that involve cost, quality, processes, scheduling, and people.
• Review work of direct reports and key decisions to ensure company objectives and timelines are achieved as well as the execution of programs are accomplished.

Director of Government Travel Operations

Data Engineer

• Lead the design, development, and implementation of major components of the RezIntel platform.
• Work with cross-functional teams to gather requirements and understand data needs.
• Implement data ingestion, storage, and processing solutions for structured and unstructured data.
• Ensure the data storage system is scalable and highly available.
• Develop and maintain data pipelines and ETL/ELT processes.
• Maintain a strong understanding of a data lifecycle.
• Conduct data modeling and create documentation like data definitions, data flow diagrams, and process definitions.
• Automate and ensure data quality.
• Design and develop database objects, tables, stored procedures, views, and ETL pipelines.
• Conduct performance tuning of T-SQL, including stored procedures, views, functions, etc.
• Mentor and instruct other engineers on best practices.
• Analyze, solve, and correct issues in real-time.
• Provide engineering estimates.
• Use Agile development tools to track and communicate project progress.
• Stay up to date on new information technologies and emerging trends, and their possible application in the company.
• Work non-standard business hours to attend meetings and provide support via text/phone/email in a 24/7/365 environment.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Principal Data Engineer

Consultant

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
• Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Travel Consultant – Corporate International/Complex

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction.
• Assist the manager with the day-to-day operations of the department and motivating and supervising VIP travel consultants.
• Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations.
• Research agent and client issues promptly by gathering information and then provide information to manager.
• Assist the manager in monitoring call volume, ensuring agents are available to service clients.
• Assist the manager with payroll preparation activities to include reviewing time off requests and time punches.
• Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.
• Review turnover transaction rates and errors/write offs and work with manager to address with agents.
• Monitor the pre/post trip reporting.
• Utilize various applications, including GDS, online booking tools, and various internal applications.
• Identify process and workflow efficiencies and provide recommendations to management on how to improve.
• Be able to assist travelers and book itineraries as needed.
• Understand ADTRAV products, systems, and processes to assist agents and clients.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Associate Manager – VIP Operations

Travel Consultant – After Hours

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction.
• Assist the manager with the day-to-day operations of the department.
• Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations.
• Research agent and client issues promptly by gathering information and then provide information to manager.
• Assist the manager in monitoring call volume, ensuring agents are available to service clients.
• Assist the manager with payroll preparation activities to include reviewing time off requests and time punches.
• Provide coaching and training to agents on how to service travelers and on policies and procedures of the company.
• Review turnover transaction rates and errors/write offs and work with manager to address with agents.
• Monitor the pre/post trip reporting.
• Utilize various applications, including GDS, online booking tools, and various internal applications.
• Identify process and workflow efficiencies and provide recommendations to management on how to improve.
• Be able to assist travelers and book itineraries as needed.
• Understand ADTRAV products, systems, and processes to assist agents and clients.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.