Systems Engineer

• Provide critical technical and engineering support related to FAA NextGen
• Assist with development and updates to Concept of Operations (Conops) documentation
• Provide analytical support and conduct studies
• Maintain program/project schedules and provide updates
• Collaborate within a team environment
• Work independently with minimal supervision
• Prepare and deliver presentations

Senior Aviation Systems Engineer, Analyst

• Perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence
• Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote)
• Engineers patching/version control (Ivanti, KACE, Intune, GPO)
• Supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC)
• Builds logging/telemetry into SIEM/EDR
• Runs assess→ recommend →approve → implement → validate workflow
• Produces runbooks and KT

• Responsible for conducting risk assessments using various resources including Service Now and proprietary questionnaires
• Conduct assessments on requested software and mobile applications, as well as policy exception documentation, and risk remediation
• Work closely with several pillars of cybersecurity such as Identity and Access Management and Security Architecture
• Support process enhancement and redesign efforts to streamline Cybersecurity delivery
• Provide insight into scope and parameters of required analysis to define outcome criteria and deliver measurable actions
• Contribute to the determination of key data points from raw data and generate information to create meaningful actionable metrics and represent at an executive level
• Operate in compliance with all federal, state, and local mandated information security laws, rules, and guidelines
• Remain current with the latest industry information
• Ability to work within procedures with minimal oversight
• Ability to communicate effectively with leaders at all levels of the organization.

Cybersecurity Business Systems Analyst II

• Provide Network Pricing knowledge and support in system/application and procedural issues to the business and IT.
• Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems.
• Provide systems (Facets, NetworX, Optum) analysis expertise and regularly consider the business implications of the application of technology to the current business environment.
• Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.
• Coordinate the development of system support processes with IT.
• Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions.
• Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives.
• Serve as point of contact for business testing activities.

Senior Business Systems Analyst – Provider Network Pricing

• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

Business Systems Analyst

• Performs analytical tasks related to system enhancements and maintenance; serves as the liaison between the business unit and the programming/technical units; makes recommendations to management for system enhancements.
• Creates detailed project plans and tracking documents to track a project from start to finish.
• Plays a key role in communicating issues related to projects/request to the business unit and programming/technical staff.
• Creates documentation related to projects and/or system changes to ensure they are properly communicated to the field and Help Services.
• Confers with personnel of business units involved in mergers and acquisitions to assure application(s) being converted and operational and the success of the venture.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer program.
• Conducts studies pertaining to development of new information systems to meet current and projected needs.
• Assists Computer Programmer in resolution of work problems related to flow charts, project specifications, or programming.
• Other duties and special projects as assigned by Senior Management.

• Collaborate with customers, Software Engineers, and Architects to define capability needs and deliver high-quality business solutions.
• Create and maintain deliverables such as business vision, requirements, and user interface designs.
• Actively participate in the full software development lifecycle within Agile scrum teams.
• Support comprehensive requirements testing to minimize production issues.
• Ensure adherence to organizational standards and secure necessary approvals throughout the project lifecycle.
• Communicate effectively with team members, customers, and management.

• Actively lead and participate in discovery process in order to design and document system build specifications
• Validate all technical requirements
• Liaison between client wants and business needs
• Consult on best practice
• Stay up to date on product functionality and enhancements
• Assist with payroll, import and export conversations and support design/mapping
• Identify and solve for system or knowledge gaps
• Submit and liaise on product enhancements and bug fix requests
• Validate all technical requirements through testing
• Coordinate closely with build analyst to ensure aligned
• Participate in ongoing business process standardization
• Provide accurate and timely project communication, status and schedule updates to assigned client
• Create/interpret data mapping from source system(s) to target system
• Utilize assigned data conversion tools and documentation to promote efficiency and standardization
• Clearly communicate and present solutions to internal and external clients
• Participate in new client sales pursuits to demonstrate system functionality and answer questions

Implementation Systems Architect

• Work within an agile environment to design, document, and support Customer Data Hub capabilities that enable multiple application teams, customer communications, and analytics/reporting consumers.
• Partner with product and business partners (including Business Relationship Management Consultants and data stewards) to understand customer data needs and translate them into clear, comprehensive user stories.
• Lead the creation and refinement of user stories, ensuring they are complete, prioritized, and traceable, with dependencies and impacts understood across upstream source systems and downstream consumers.
• Define robust acceptance criteria that cover functional behavior, data accuracy and data quality, transformation expectations, integration/error handling scenarios, and non-functional requirements.
• Perform customer data mapping and lineage analysis, identifying sources, documenting attributes and definitions, and tracing how customer data moves from source applications into the hub and out to downstream consumers.
• Analyze and define customer data mastering and transformation logic (standardization, validation, enrichment, and reconciliation) so downstream systems receive accurate, complete, and well-structured data.
• Support platform modernization and data enablement initiatives, including adopting cloud-based data platforms, improving data pipelines, and enabling scalable analytics consumption.
• Validate integrations and data outcomes by reconciling source vs. hub vs. downstream results, verifying match/merge behavior where applicable, and ensuring fixes are regression-tested.
• Collaborate with engineers and architects on hub configuration and solution design, integration patterns, SQL reviews, and debugging during development and production support cycles.
• Partner with QA teams to validate solution quality using the acceptance criteria you authored.
• Support stable operations for the Customer Data Hub through incident triage, root cause analysis, impact assessment, and clear communications; create and maintain runbooks, data dictionaries, and interface documentation to enable repeatable support and reduce repeat issues.
• Continuously learn and improve, adapting to new tools and platforms while helping evolve shared standards for customer data definitions, quality, and integrations.
• Apply data governance and privacy/security practices when documenting, analyzing, and troubleshooting sensitive customer data, partnering with data stewards and control teams as needed.

IT Systems Analyst III – Customer Data Hub, Data & Analytics

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths.
• Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies.
• Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions.
• Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures.
• Validate and certify system stability and readiness prior to returning hardware to production environments.
• Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management.
• Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes.
• Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.

RMA Systems Engineer

• Responsible for configuring, rolling out, and supporting the assigned Beaker Epic application(s)
• Plans, designs/builds, tests, implements, and supports the needs of Beaker Epic software
• Analyzes and determines system requirements and specifications, performing and documenting workflow analysis while evaluating user experience
• Works towards building higher-level skills and interoperability knowledge
• Ability to identify some issue resolution within support work with little or no assistance or direction from direct supervisor
• Consistently contributes to and manages small to medium task sets within the assigned area of a project
• Contributes to workflow analysis, data collection, report details, or other technical configurations to understand application functionality and customer perspective.

Systems Analyst – Beaker Anatomic Pathology

• Configure, roll out, and support the assigned Epic application(s)
• Perform business/systems analysis, requirements definition and documentation
• Communicate with system end-users to understand issues and implement solutions
• Plan, design/build, test, implement, and support the needs of Epic software
• Analyze and determine system requirements and specifications
• Conduct problem-solving and root cause analysis to resolve routine to moderately complex problems

Epic Systems Analyst – Ambulatory

• Define and execute the long-term engineering strategy for IBM zSystems, encompassing platform modernization, automation frameworks, and the adoption of AIOps and AI-enabled operations capabilities
• Build, develop, and retain a high-performing organization of platform engineers, systems administrators, and operations specialists, fostering a culture of innovation, accountability, and continuous improvement
• Own enterprise platform reliability, operational resilience, and system availability for mission-critical transaction processing, including SLA governance and incident management
• Lead security-by-design principles, compliance engineering, and vulnerability remediation across all mainframe platforms and tooling
• Champion integration initiatives connecting mainframe systems with cloud platforms, APIs, and modern application architectures to support broader enterprise modernization goals
• Manage strategic vendor relationships, including IBM and automation platform providers, and exercise stewardship over technology budgets and investment priorities
• Drive cross-functional collaboration with architecture, security, application, and business teams to ensure the platform supports and accelerates enterprise objectives
• Serve as an executive-level advocate for the mainframe platform, translating complex engineering strategy into business value narratives for senior leadership and board-level audiences when required

Lead Director – Mainframe Systems Engineering

• Lead solutions through the system's life cycle
• Collaborate with stakeholders to analyze business needs and deliver creative solutions
• Deliver functional and technical requirements to development teams
• Advise decision makers by providing insightful data visualizations
• Drive projects end to end while ensuring stakeholder alignment
• Analyze the overall health of business systems at CF through system issue tracking
• Establish and implement processes to meet departmental internal controls requirements

IT Business Systems Analyst

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
• Provide ongoing user support for ad hoc questions, inquiries, and service requests.
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
• Resolve medium, moderately complex production issues.
• Troubleshoot and analyze to determine root cause of issues.
• Develop applicable business processes and solutions.
• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications.

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Senior Aviation Systems Engineer, Analyst

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Business Systems Analyst

Business Systems Analyst

Business Systems Analyst

Implementation Systems Architect

IT Systems Analyst III – Customer Data Hub, Data & Analytics

RMA Systems Engineer

Systems Analyst – Beaker Anatomic Pathology

Epic Systems Analyst – Ambulatory

Lead Director – Mainframe Systems Engineering

IT Business Systems Analyst

Business Systems Analyst