Epic Systems Analyst

Highmark Health

Epic Systems Analyst responsible for design, implementation, and support of Willow Ambulatory application in healthcare. Collaborating with pharmacy leadership and operational teams for efficient workflows.

Posted 6/24/2026full-timeRemote • Louisiana, Maryland, North Carolina, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $68,400 - $105,900 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application
Analyze retail pharmacy workflows and translate operational needs into Epic configuration
Perform routine system maintenance, resolve incidents, and implement application enhancements
Partner closely with Retail Pharmacy Operations and leadership.
Participate in integrated testing, retail workflow validation, and upgrade readiness activities.
Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems.
Collaborate periodically with the Willow Inpatient team to support shared medication records and enterprise build alignment.
Independently manage assigned tasks and small to medium retail pharmacy initiatives.
Create and maintain build documentation, workflow descriptions, test artifacts, and support materials.

Requirements

What you’ll need

3 years of systems administration experience within one or more Epic modules.
3 years of experience in the healthcare industry
Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
Excellent customer service skills
Uses critical thinking skills for assigned tasks
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
Strong organizational skills in managing priorities
Demonstrates knowledge of project management principles as they relate to assigned tasks.
Epic Application Certification within 6 months.
Epic Willow Ambulatory Certification preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epic Willow Ambulatorysystem administrationsystem configurationtestingworkflow validationincident resolutionapplication enhancementsbuild documentationcritical thinkingproject management

Soft Skills

customer servicewritten communicationverbal communicationinterpersonal skillsorganizational skillsteamworkanalysisdesign

Certifications

Epic Application CertificationEpic Willow Ambulatory Certification