Business Systems Analyst

E-Verify Program

Business Systems Analyst providing technical knowledge and support in operational issues for health care delivery. Collaborating with business and IT to define requirements, solutions, and conduct testing.

Posted 6/17/2026full-timeKentucky, Louisiana, Mississippi, North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $66,998 - $107,197 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.
Provide ongoing user support for ad hoc questions, inquiries, and service requests.
Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
Resolve medium, moderately complex production issues by performing initial triage for severity and business impact of system/application failures.
Troubleshooting and analyzing to determine root cause of issues.
Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
Coordinate with IT, other teams, and vendors as needed to communicate issues and devise and implement long-term remedies.
Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.
Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
May act as Business Lead/Coordinator on moderate single area/department projects.
Coordinate testing plans with Business area and IT. Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements.
Document and may, in some cases, execute test plans and scenarios. Analyze and verify testing results for accuracy, relevance and completeness. Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
Configure and maintain moderately critical system tables and data elements across multiple system environments. Analyze, develop, and implement configuration changes to improve system performance and user efficiency.
Monitor configuration for accuracy and compliance to change control processes.

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required)
3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field.
Experience working with Facets claims, including creating, processing, researching, and validating claim outcomes.
Strong SQL skills, including querying, validating, and analyzing data across multiple tables.
Experience working with complex Excel workbooks, including large data sets, formulas, and macro-enabled files, with the ability to navigate and update content accurately without disrupting workbook functionality.
Exposure to or working knowledge of CGS+ and its role in claims processing, configuration, testing, or operational support.
Healthcare industry experience strongly preferred

Benefits

Comp & perks

Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Work-life balance, flexibility, and the autonomy to do great work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLExcelsystems analysistroubleshootingdata reportingconfiguration managementtest plan executiondata analysisbusiness process developmentclaims processing

Soft Skills

communicationcollaborationproblem-solvingorganizational skillsuser supportanalytical thinkingattention to detailproject coordinationadaptabilitycustomer service