System Administrator

• Administer and maintain Active Directory forests, domains, trust relationships, replication services, and enterprise directory components
• Manage and troubleshoot identity services, including DNS integrated AD functions, authentication, Kerberos/NTLM, group membership, and object lifecycle management
• Create, maintain, and troubleshoot Group Policy Objects (GPOs)
• Perform Tier 2/3 directory service support
• Support AD integrated services including certificate services, federation services, domain controllers, and directory dependent applications
• Execute domain controller deployments, configuration updates, schema extensions, and lifecycle upgrades
• Monitor AD health, replication status, event logs, and performance
• Maintain directory service documentation, configuration baselines, and operational procedures

Active Directory Systems Administrator – TS/SCI w/Poly

• Ensure integrity, availability, and secure operation of enterprise public key infrastructure services
• Manage certificates, tokens, authentication services, and identity related security functions
• Issue, manage, and maintain certificates, tokens, and authentication credentials for users and systems
• Support full lifecycle PKI operations
• Provide knowledge-based support for customers, Trusted Agents (TAs), and system administrators
• Maintain PKI infrastructure health by monitoring certificate stores, expiration timelines, CRL validation, and associated authentication systems
• Ensure compliance with enterprise multifactor authentication requirements
• Support identity related incident response by diagnosing authentication failures

PKI Systems Administrator – TS/SCI with Polygraph

• Use Agile frameworks to prioritize and track work needing to be performed utilizing agile best practices and tools to organize and prioritize work
• Provide support for various applications and utilize patch management tools to maintain security compliance
• Setup and configure Active Directory (AD) domains using Windows Server software
• Build and maintain VMware virtual computer environments
• Provide technical solutions when assisting other team members with troubleshooting and resolving various problems
• Configure systems to Joint Special Access Program Implementation Guide (JSIG) and Risk Management Framework (RMF) security compliance
• Work closely with security to safeguard environments and propose changes to policy or processes
• Evaluate and effectively communicate complex system problems and resolution
• Monitor and improve system performance and service management, scheduled and unscheduled maintenance, ticket generation and resolution
• Interact with Information Technology (IT) Business Partners, Cybersecurity, Programs and IT management on significant technical, security, and operational matters requiring coordination between organizations
• Provide comprehensive end-to-end computing support in closed environments from desktops to servers
• Provide broad range of basic systems and application support, including troubleshooting, patch management, anti-virus and auditing
• Administer user system access by implementing safeguards to protect information to meet security requirements
• Install, configure, and maintain multi-platform systems hardware, software and components
• Perform the restoration of routine to complex computing service operations

• Use Agile frameworks to prioritize and track work needing to be performed utilizing agile best practices and tools to organize and prioritize work
• Provide support for various applications and utilize patch management tools to maintain security compliance
• Setup and configure Active Directory (AD) domains using Windows Server software
• Build and maintain VMware virtual computer environments
• Provide technical solutions when assisting other team members with troubleshooting and resolving various problems
• Configure systems to Joint Special Access Program Implementation Guide (JSIG) and Risk Management Framework (RMF) security compliance
• Work closely with security to safeguard environments and propose changes to policy or processes
• Evaluates and effectively communicates complex system problems and resolution
• Monitor and improve system performance and service management, scheduled and unscheduled maintenance, ticket generation and resolution
• Interact with Information Technology (IT) Business Partners, Cybersecurity, Programs and IT management on significant technical, security, and operational matters requiring coordination between organizations
• Provide comprehensive end-to-end computing support in closed environments from desktops to servers
• Provide broad range of basic systems and application support, including troubleshooting, patch management, anti-virus and auditing
• Administer user system access by implementing safeguards to protect information to meet security requirements
• Install, configure, and maintain multi-platform systems hardware, software and components
• Perform the restoration of routine to complex computing service operations

Associate System Administrator

• Manage the macOS and Windows fleet end to end.
• Write and maintain Bash and PowerShell Worklets in Automox to automate endpoint actions.
• Provision, deprovision, and govern access across our identity provider and SaaS estate.
• Administer access and IAM across our cloud accounts (AWS and Azure).
• Design and deploy automations that integrate IT, identity, and SaaS systems.
• Own the internal ticket queue and handle level 1 and escalated level 2 tickets.
• Analyze current systems and processes, spot inefficiencies, and propose and ship the fixes.

IT Systems Administrator

• Responsible for the Operational support of LINUX/UNIX-based messaging systems.
• Primarily responsible for system availability, troubleshooting/triage for production problems.
• Participates in a service monitoring function with responsibilities in areas of incident and problem management.
• Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.
• Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor.
• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
• Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
• On-Call support responsibilities (coverage nights & weekends).

Collaboration Operations System Administrator – Linux/Unix

• Monitor system performance, including CPU usage, memory utilization, and network efficiency
• Perform regular system updates, patches, and security upgrades
• Oversee the configuration, integration, and lifecycle management of the organization's SaaS portfolio
• Administer Okta for IAM, including SSO, MFA, and automated user provisioning/de-provisioning
• Create and manage user accounts, assigning appropriate permissions and access levels
• Provide technical support and training to end-users on various IT systems and software
• Implement and maintain security measures to protect against cyber threats
• Manage and maintain cloud-based systems, such as AWS, Azure, or GCP
• Develop scripts and use automation tools to streamline repetitive tasks

Systems Administrator

• Act as a supporting administrator for the financial systems, including user access, security roles, system configurations, and integration support.
• Partner with financial system stakeholders and other Senior Systems Administrators to maintain, enhance, and automate financial systems and processes.
• Support the monitoring of segregation of duties, user access controls, and compliance with SOX/Gaming. within the financial systems.
• Participate in system testing for new products and launches to ensure financial system integrity and reporting accuracy.
• Support configuring, maintaining, and validating data for integrations between financial systems.
• Assist with reporting needs and ad hoc system queries from accounting and finance stakeholders.
• Support user training, documentation, and troubleshooting across financial systems.
• Identify opportunities to automate manual tasks and improve system workflows.
• Additional projects and tasks as assigned.

Senior Systems Administrator

• Serve as a technical lead for system administration activities, coordinating issue resolution and daily operations with Government, contractor, cybersecurity, network, application, and service provider teams.
• Install, configure, maintain, patch, monitor, troubleshoot, and optimize Army-approved server operating systems, Windows services, enterprise applications, and supporting infrastructure.
• Administer Active Directory and core enterprise services, including user and computer accounts, security groups, permissions, Group Policy, DNS, DHCP, SMTP, file shares, and certificate services.
• Manage virtual, storage, and backup environments, including virtual servers, hosts, clusters, VDI components, NAS/SAN resources, file permissions, replication, recovery, disaster recovery, and continuity of operations support.
• Support SCCM and endpoint management activities, including software packaging, imaging, operating system deployment, patch deployment, third-party software deployment, client health monitoring, inventory, and compliance reporting.
• Install, configure, troubleshoot, and sustain commercial and Government-provided software across approved operating systems, hardware platforms, and mission environments.
• Apply and document STIGs, vulnerability remediation, IAVA support, patching, POA&Ms, scan result review, compliance reporting, and other cybersecurity requirements.
• Provide technical artifacts and documentation supporting ATO, C&A, audits, SOPs, troubleshooting guides, system configurations, architecture diagrams, and accreditation packages.
• Monitor and resolve system administration trouble tickets, recommend improvements to performance, reliability, security, and infrastructure operations, and support contingency, emergency, exercise, surge, and after-hours requirements.
• Ensure all assigned activities comply with applicable DoD, Army, USTRANSCOM, SDDC, information assurance, cybersecurity, and operational requirements.

Senior System Administrator

• As a Network Administrator - Onsite, you will play a critical role in enhancing client satisfaction by delivering personalized, on-site support that strengthens relationships and delivers on our service of great technical expertise.
• You will help to improve operational efficiency by handling complex issues that remote teams cannot, preventing service bottlenecks.
• This ensures the company can meet diverse client needs and maintain high service quality.

• Provide first-level technical support and troubleshooting for end users, including hardware, software, and network issues
• Assist with system provisioning, user account management, and access control in accordance with security policies
• Monitor system performance and maintain system health and security
• Document incidents, service requests, and resolutions accurately in the ticketing system
• Collaborate with senior system administrators and cybersecurity teams to escalate and resolve complex issues
• Participate in on-the-job training, self-study, and mentorship programs to develop technical and security skills and keep them current
• Communicate clearly and professionally with users, management, and team members to ensure timely issue resolution
• Adhere to all security protocols and compliance requirements relevant to classified environments

Service Desk System Administrator – Associate or Experienced

• Solve complex problems by bringing together a cross-functional team utilizing the teams skills, knowledge and expertise to engineer the required solution.
• Formulate new value through understanding the integration of seemingly disparate components and communicate these ideas effectively and understandably to engineer the solution.
• Provide technical consultation to determine operations feasibility of current and proposed solutions through analysis, problem definition, and requirements and solutions development.
• Participate on critical and highly visible emergency situations to find solutions.
• Ensure that the infrastructure across multiple applications aligns with the overall enterprise architecture goals to minimize rework and ensure assets are effectively and efficiently utilized.
• Collaborate with Architecture, Engineering, and Operations teams to define plans for standardizing, scaling and enhancing our products and services.
• Collaborate with partner organizations to ensure high quality, adherence to standards and best practices, and scalable processes and deliverables for the purpose of maximizing system and resource availability.
• Develop and incorporate methodologies to transition solutions and/or approaches to Operational Teams.
• Strong understanding of Hubspot functionality, architecture, capabilities and overall best practices, with emphasis on Enterprise Sales Hub and Marketing Hub

HubSpot Systems Administrator

• Design, develop and maintain software programs for healthcare technology
• Collaborate with clinical teams to provide needed tools
• Engage in the leadership of technology projects
• Ensure the quality and accessibility of patient care tools

Systems Administrator – IT

• Administer and maintain physical and virtual servers (Windows/Linux), including system updates, patching, and performance tuning.
• Deploy, configure, and manage network infrastructure such as firewalls, switches, routers, and VPN solutions to support a secure enterprise environment.
• Implement and maintain security controls and policies in line with CMMC Level 2 or higher.
• Perform regular system and network vulnerability scans, remediation, and documentation.
• Manage directory services (Active Directory, Group Policy, DNS, DHCP) and multi-factor authentication solutions.
• Assist with incident response, forensic analysis, and recovery procedures as needed.
• Provide Tier 2/3 support and assist with cybersecurity audits and assessments.
• Create and maintain detailed technical documentation, network diagrams, and standard operating procedures.

• Administers, monitors, and maintains computing systems, hardware, and software that supports enterprise and utility-specific infrastructure and applications across the corporation.
• Ensures availability, optimal performance, and security through system-level support, complex troubleshooting, and system monitoring/reporting.
• Key responsibilities include managing infrastructure, deploying software, performing upgrades, troubleshooting complex issues, overseeing security protocol, providing technical guidance to junior staff, and collaborating on the design and installation of networks.
• Installing, configuring, and maintaining servers, storage, server-based system software, operating systems and other non-system software for optimal performance and reliability.
• Implementing and monitoring security policies, managing user access controls, conducting vulnerability scans, and ensuring compliance with applicable regulatory requirements specific to the electric utility sector.
• Proactively monitoring server and storage systems, analyzing performance trends relating to capacity, availability, and security.

• Track all service requests to completion
• Resolve production incidents
• Identify top automation & self-service opportunities within our environment
• Documents best practices, knowledge base articles for existing and new systems
• Microsoft Cloud administration
• Identity management

• Support and maintain VBA pre-production and testing environments in coordination with internal IT teams and stakeholders.
• Coordinate with testers and development teams to validate new and updated VBA applications prior to deployment.
• Troubleshoot environmental and application-related issues and communicate findings to development teams for resolution.
• Create, manage, and maintain user roles and permissions using Common Security Employee Manager (CSEM).
• Assist with testing and deployment activities for new applications, patches, upgrades, and system enhancements.
• Collaborate with Client Technologies teams to install, configure, and validate updates to VBA systems including:
• - Operating System Deployments (OSD)
• - BIOS updates
• - Windows Feature Updates
• - Microsoft 365 application updates
• Administer and maintain multiple VBA SharePoint environments and sites.
• Configure SharePoint access, permissions, document libraries, and lists for users and project teams.
• Develop and maintain automated workflows using SharePoint Designer and Microsoft Power Automate.
• Design and maintain SharePoint pages and automated processes to support testing coordination and IT operations.
• Work with testing teams to develop and execute automated test scripts using Rational Functional Tester (RFT).
• Utilize Dimensions CM to manage and release application baselines into Beta and Production server environments.
• Lead and facilitate conference calls with testers, IT specialists, developers, and system owners for:
• - Beta testing coordination
• - Troubleshooting activities
• - Deployment planning
• - Installation scheduling
• Send deployment notifications and communications to Alpha, Beta, and Production sites regarding:
• - Application releases
• - Security alerts
• - System patches
• - Upgrades and maintenance activities
• Maintain documentation related to deployments, testing procedures, troubleshooting efforts, and operational processes.

Senior Systems Administrator – Release Management

• Install, configure, and administer networks, network devices, client machines, and servers
• Conduct systems analysis and summarize the data collected in a technical document
• Maintain and update system documentation, configuration baselines, and Standard Operating Procedures (SOPs)
• Support development of Authority to Operate (ATO) packages, Plans of Action & Milestones (POA&Ms), and audit readiness
• Implement, monitor, and maintain RMF security controls to ensure systems are compliant with DISA STIGs and DoD cybersecurity policies

• Lifecycle management of Windows as a Service
• Windows Client OS configuration, testing, deployment, and issue tracking
• Managing bare metal deployments of the Windows Client OS
• Managing Windows Client OS upgrade deployments
• Software package development, testing, deployment, and issue tracking
• Proactive discovery and remediation of potential issues within job area
• Educate and train support level staff in the use of established processes
• Create and maintain detailed documentation on processes and procedures for all systems within job area

Senior Specialist, Systems Administrator – Office Automation

• Provide (2nd) skilled support to functional owners, end users and within IT
• Maintain the deployment, assets, and software related to clinical hardware tooling and software services they utilize
• Troubleshooting, Elevation, and communication tasks involving the EMR systems and related software integrations
• Provide specialist level user support on clinical hardware tooling and associated services by answering questions and resolving issues for internal customers
• Manage escalated issues in line with the Service Level Agreement
• Monitor, maintain and update the clinical tooling infrastructure to achieve maximum up-time and trouble-free usage
• Participate in projects to test and implement the clinical hardware tooling setups in new locations

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