Oracle OPERA Systems Administrator

Sonesta Hotels

Oracle OPERA Systems Administrator managing PMS configurations and integrations for a leading hotel company. Ensuring stable system performance and collaborating with various stakeholders in hybrid work setup.

Posted 7/1/2026full-timeNewton • Florida, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in administering and supporting Oracle OPERA PMS, including integrations and troubleshooting, alongside a strong understanding of hotel operations and the ability to manage multiple properties effectively.

Highest-signal resume keywords

Oracle OPERA PMS AdministrationOPERA Integrations (OHIP, OXI, IFC)PMS Reporting and AnalyticsHotel Operations KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OPERA Configuration ManagementSystem Performance MonitoringData Integrity ManagementSOP DevelopmentInterface Troubleshooting

Soft Skills

Relationship BuildingTraining and SupportCollaboration

Tools & Technologies

CRSPOSCRMRevenue Management SystemsPayment Platforms

Industry Keywords

Hospitality ManagementMulti-Site ManagementEscalation ManagementVendor CoordinationRoot Cause Analysis

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
Manage user access, roles, permissions, and security configurations in alignment with IT policies
Monitor system performance, availability, and data integrity
Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
Identify inconsistencies across properties and implement scalable solutions to reduce variation
Develop and maintain SOPs, configuration guides, and knowledge base documentation
Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
Manage vendor tickets, escalations, and service delivery expectations
Build strong relationships with property-level stakeholders, franchisees, and corporate teams.
Provide training and support to property teams and internal users on OPERA functionality and best practices

Requirements

What you’ll need

4–7+ years of hands-on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
Hands-on experience with OPERA integrations (OHIP, OXI, IFC)
Experience with OPERA reporting and analytics tools
Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
Experience supporting PMS integrations and troubleshooting interface issues
Demonstrated ability to manage multiple properties or a multi-site hospitality environment
Strong problem-solving skills with the ability to diagnose and resolve complex system issues.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts