Sonesta Hotels

Operations

• Consults and supports assigned hotels focusing on revenue performance, guest satisfaction, and brand program execution
• Conducts on-property business performance consultative visits with hotel owners/operators in assigned region
• Analyzes, develops, and delivers Business Performance 360 reviews and business improvement recommendations
• Conducts periodic training on-property and at Brand Conferences
• Monitors and follows-up with hotels regarding completion of action items
• Partners with hotels to develop and deliver booked and qualified sales leads
• Engages in resolution of escalated owner/operator feedback regarding brand performance

Regional Director, Operations & Revenue Development – Southeast