Senior Learning Management System Administrator

Trulieve

Senior LMS Administrator managing LMS administration, optimization, and governance at Trulieve. Collaborating with multiple departments to enhance learner experience and reporting.

Posted 6/18/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as primary system administrator for the LMS (SAP), including user management, roles/permissions, catalogs, course and curriculum setup, enrollments, assignments, completion tracking, and reporting
Run the LMS content governance process, including intake/review, content standards (naming conventions, metadata, version control), ownership, and archival/retention to ensure consistency, audit readiness, and intuitive learner experience
Handle the project management process in Smartsheet for the L&D team, including maintaining intake/request workflows, project plans, status tracking, and stakeholder dashboards
Lead LMS-related projects from intake through delivery, including requirements gathering, project plans, timelines, risk/issue tracking, stakeholder communication, testing/UAT, and change management
Manage LMS enhancements and release cycles: evaluate new features, coordinate sandbox testing, document impacts, update procedures, and train administrators/power users as needed
Provide advanced troubleshooting and root-cause analysis for learner, course, and reporting issues; escalate and coordinate resolutions with vendors and internal IT
Monitor the LMS and L&D mailboxes for questions and support requests; provide timely responses, triage issues, and route/escalate to the appropriate owner (L&D, Compliance, IT, or vendor) while tracking resolutions
Develop and maintain dashboards and recurring reports for compliance, completions, and program effectiveness; validate data integrity and communicate insights and trends to stakeholders
Support integration and data workflows (e.g., HRIS feeds, SSO, content libraries, and web services) by partnering with IT, defining data requirements, and performing validation and reconciliation
Administer and maintain learning content in the LMS, including SCORM/xAPI uploads, curricula updates, prerequisites, equivalencies, certificates, and automated notifications
Create entry-level instructional design courses as needed, including basic analysis, storyboarding, development, and quality review, aligned to learning objectives and brand standards
Provide light instructional design support by advising on course structure and measurement, maintaining templates/standards, and performing basic edits to e-learning content (e.g., minor Storyline/Rise updates, captions, and job aids) in partnership with Instructional Design
Create and maintain system documentation (SOPs, job aids, workflows) and deliver end-user support and training for administrators and stakeholders
Monitor LMS performance and learner experience (navigation, accessibility, mobile experience) and recommend continuous improvements to increase adoption and reduce support tickets
Support compliance and audit requests by ensuring accurate assignments, completions, and evidence records; maintain data/privacy controls aligned to organizational policies
Partner with SharePoint/communications stakeholders to organize and publish learning resources and system announcements, ensuring intuitive navigation and alignment with branding and content standards
Other responsibilities as assigned.

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Education, Learning & Development, Information Systems, or related field (or equivalent experience)
4–7+ years of experience administering and optimizing an LMS in a corporate environment; demonstrated ownership of complex learning operations
Advanced expertise with LMS administration (SAP preferred), including curricula, automation rules, notifications, catalogs, roles/permissions, and learner support
Strong reporting/analytics capability: ability to build recurring compliance and program reports, validate data integrity, and translate insights into recommendations
Project management experience leading cross-functional initiatives (requirements, timeline management, risk/issue tracking, testing/UAT, and stakeholder communication); Smartsheet experience preferred, including dashboards and portfolio-level tracking
Experience supporting system integrations and user provisioning workflows (e.g., SSO, HRIS feeds, SCORM content, and vendor platforms) in partnership with IT
Experience developing entry-level instructional design courses, including needs analysis, learning objectives, storyboarding, e-learning development, and quality assurance
Familiarity with e-learning content standards (SCORM/xAPI) and authoring tools (e.g., Articulate Rise/Storyline, Adobe); ability to perform basic content edits and troubleshoot course issues
Knowledge of adult learning principles and evaluation approaches (e.g., Kirkpatrick, ADDIE) to support course structure and measurement
Excellent communication, collaboration, and customer-service skills with the ability to work across all levels of the organization
Strong documentation and process discipline; ability to create SOPs, job aids, and governance standards
Demonstrates agility and resilience in adapting to shifting priorities and dynamic business needs.

Benefits

Comp & perks

A comprehensive benefits package including paid time off
Equal Opportunity Employer
Supports a Drug Free Workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMS administrationproject managementreportinganalyticsinstructional designdata validationcontent governancetroubleshootingSCORMxAPI

Soft Skills

communicationcollaborationcustomer serviceagilityresilienceprocess disciplinestakeholder communicationproblem-solvingleadershiporganizational skills