Support Engineer

• Develop high-quality visuals, graphics, and presentation materials to support briefings for MCICOM leadership and senior Marine Corps stakeholders
• Translate complex technical concepts into clear, visually compelling formats including dashboards, infographics, charts, and executive summaries
• Serve as a Subject Matter Expert (SME) in project scheduling, including development, maintenance, and analysis of Integrated Master Schedules (IMS)
• Lead Integrated Master Schedule (IMS) development across multiple projects and programs, ensuring alignment with mission objectives and delivery timelines
• Provide future schedule planning support, including long-range planning and forecasting of program activities and deliverables
• Support future milestone planning to define, track, and manage key program events and decision points
• Perform schedule integration across multiple programs and projects to ensure consistency, alignment, and visibility across MCICOM initiatives
• Conduct dependency mapping to identify and manage interdependencies between projects, systems, and stakeholders
• Perform critical path analysis to identify schedule drivers and potential impacts to program timelines
• Conduct schedule risk assessments and support the development of mitigation strategies to address potential delays or conflicts
• Support future capability timeline planning, aligning infrastructure and telecommunications deployments with Marine Corps mission needs
• Utilize tools such as Microsoft Project, Primavera P6, or equivalent scheduling software to manage timelines, dependencies, and resource planning
• Serve as a subject matter expert in data visualization tools, including Power BI, to develop interactive dashboards and reporting solutions
• Provide program management support including schedule tracking, meeting coordination, action item management, and deliverable tracking
• Support the development and maintenance of program documentation and reporting artifacts
• Provide technical documentation support including development, editing, and formatting of reports, specifications, white papers, and engineering documents
• Ensure all deliverables meet quality standards, formatting requirements, and applicable government guidelines
• Assist in the preparation of documentation for MILCON processes, including supporting materials for DD Form 1391 packages and design review submissions
• Collaborate with engineers, program managers, and SMEs to gather, organize, and present technical information accurately
• Maintain document repositories and version control for technical and program documentation
• Support the development of standard templates, scheduling frameworks, and visual communication best practices
• Ensure alignment with cybersecurity and data management policies when handling sensitive information

Senior Technical Administrative Support

• Monitor and evaluate support cases to identify high-risk situations that may require proactive engagement.
• Assess overall case health, technical progress, and customer communication to ensure timely issue resolution.
• Collaborate with support engineers, product teams, and escalation stakeholders to address risks and maintain customer satisfaction.
• Develop and improve AI-driven risk evaluation processes using historical support data and prompt engineering techniques.
• Analyze support trends and recommend process, workflow, and operational improvements to reduce future escalation risks.
• Maintain accurate records of support activities, case evaluations, and remediation efforts.
• Investigate technical issues through log analysis, diagnostics, documentation review, and collaboration with technical teams.
• Provide technical guidance and support to internal stakeholders regarding software, hardware, and cloud-based technologies.
• Independently manage daily workload while balancing multiple high-priority support engagements.
• Contribute to continuous improvement initiatives that enhance support quality, operational efficiency, and customer experience.

Senior Support Engineer – Enterprise Support

• Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions
• Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services
• Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges
• Assist in the deployment and optimization of customer environments
• Monitor and respond to support tickets in a timely manner, maintaining SLAs
• Mentor junior team members and contribute to internal training resources
• Stay abreast of emerging technologies and industry trends to enhance support capabilities and customer satisfaction

Senior Federal Technical Support Engineer

• Review, gather, analyze, interpret, and synthesize scientific data and technical information for the purpose of determining environmental impacts on biological resources and aquatic habitats; evaluate the proposed project effects of human activities on fishery resources, protected species, and habitat.
• Write combined ESA Biological Opinions, ESA Letters of Concurrence, and MSA responses to action agencies related to their Biological Assessments for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction.
• Review biological assessments, permit applications, and/or consultation initiation packages from action agencies for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction and provide feedback and technical support to action agencies.
• Provide pre‐consultation technical assistance to action agencies, applicants, or their representatives in response to inquiries. Examples of feedback are sufficiency, accuracy, or completeness; requests for further information for consultation purposes; recommendation of conservation measures, compliance with technical design standards. Feedback shall occur through written or oral communications and in group meetings.
• Review applications from action agencies to enroll in existing programmatic consultations and draft letters or emails to enroll applications into existing programmatic consultations. Prepare environmental documentation pursuant to NEPA.
• Prepare draft incidental take permits and other necessary documentation for ESA section 10 activities.
• Revise the documents based on review comments received from WCR NMFS and General Counsel staff, technical comments received from the tribes and states, and based on substantive public review comments to complete final versions of the ESA, NEPA and other associated documents.
• Coordinate with NMFS fish passage engineers for reviews of proposed designs.
• Coordinate with NMFS’ Science Center and other federal, state, or academic researchers in evaluating the status of species and impacts from actions.
• Prepare appropriate documentation for each consultation and follow WCR protocols for quality assurance, electronic filing, and consultation tracking.
• Coordinate with Project Officer or Geographic Branch Manager on assignments, work products, and project schedule. Coordination calls and meetings as necessary with WCR Team Lead(s).
• Participate in WCR teams as necessary to complete the tasks in this contract.
• Follow recommendations from agency staff on legal, regulatory, or technical sufficiency and compliance.
• Assist in the development and implementation of mitigation banks
• Prepare appropriate documentation for each consultation, status review, or permit, including assembling and managing administrative records as necessary to provide adequate and proper evidence of agency business, timely response to requests for information, and compliance with NMFS internal directives. Assist with compiling responses to Freedom of Information Act requests.
• Participate in meetings with action agencies, applicants or permittees, special interest groups, state officials, and tribal representatives, as necessary.

Scientific and Technical Support

• Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
• Deliver exceptional customer service by taking ownership of technical issues through resolution.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
• Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
• Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
• Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
• Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
• Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
• Install, configure, and maintain standard desktop software and hardware.
• Maintain accurate asset inventory and lifecycle documentation.
• Create and maintain internal knowledge base articles and end-user documentation.
• Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
• Coordinate with technology vendors to resolve hardware, software, and service issues.
• Identify recurring support issues and recommend process improvements to enhance the employee experience.
• Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
• Support IT projects and technology deployments as assigned.
• Contribute to other Information Technology initiatives as identified.

IT Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• Provide inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or provide new equipment deployments and/or requested deployment support
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Network Support Technician – Government

• Working both independently and as a team, in a fast paced environment, directly with our customers
• Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
• Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
• Collaborating with teams across different departments
• Software tools and systems you’ll use daily: Outreach, MS 365, FreshDesk, Slack, Salesforce, Twilio, Datadog, Sendgrid, G-suite

Technical Support Engineer

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Work closely with customers and design teams in prioritizing data and information requirements
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners
• Mentor colleagues with less experience on both the technical and business aspects of project work
• Create and/or develop new methods of analysis, database design and performance measurement
• Perform modeling of data sources and flows
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL)

Lead Decision Support Analyst

• Deliver prompt, courteous support to customers and internal partners.
• Assist guests experiencing issues at fueling sites and answer operational questions.
• Promote company image standards by ensuring sites are clean, safe, and well‑maintained.
• Clean fueling sites, including trash disposal, sweeping fuel lanes, restocking supplies, and replacing light bulbs.
• Perform seasonal tasks such as snow removal from fuel lanes and walkways.
• Paint islands, canopy columns, and buildings as needed to maintain professional site appearance.
• Provide onsite support for fueling equipment and related software systems.
• Troubleshoot and repair card readers, dispensers, site controllers, and other station equipment.
• Identify, order, pick up, and install replacement parts to complete repairs efficiently.
• Support inspections and compliance testing at company facilities.
• Maintain working knowledge of local, state, and federal regulations related to: Underground Storage Tanks (UST), Aboveground Storage Tanks (AST), Weights & Measures calibration requirements, health department regulations and fire codes.
• Maintain required records and documentation, including permits, testing reports, emergency response plans, SPCC, SWPPP, and hazardous materials business plans (HMBP).
• Coordinate with internal teams, inspectors, and regulatory agencies to ensure compliance across assigned sites.
• Manage on‑site hazardous waste programs, ensuring proper storage, handling, and disposal.
• Respond to on‑call situations and emergency issues, troubleshooting through resolution.
• Identify problems and develop practical, safety‑focused solutions aligned with company standards.
• Perform additional tasks and projects as assigned by the Supervisor.
• Communicate effectively with cross‑functional partners to resolve issues efficiently.
• Follow all company policies, procedures, and safety guidelines.
• Work safely at all times and report incidents immediately.

Field Support Technician – Entry Level

• Provide logistics support to a NAVSEA Acquisition Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.
• Support the development and maintenance of logistics documentation and deliverables.
• Assist with the planning and coordination of logistics activities to support program acquisition and sustainment objectives.
• Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.
• Support Navy budget program review processes, including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).
• Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.
• Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.
• Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.
• Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.

Senior Product Support Analyst – Autonomous Systems

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Service Cloud
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community
• Mentor team members through collaborative troubleshooting frameworks such as the swarming model
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Service Cloud Technical Support Engineer

• Serve as the primary contact for technical support requests from enterprise customers.
• Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems.
• Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context.
• Respond to customer questions about platform functionality, integrations, and configuration.
• Maintain detailed records of all customer interactions and resolutions in the support system.
• Collaborate with internal teams to ensure customer feedback informs product enhancements.
• Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources.
• Conduct post-mortems to identify root causes and recommend preventive measures.
• Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively.
• Write self-serve troubleshooting documentation for customers and internal Centre of Excellence.

Product Support Engineer

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested.

Account Support Analyst – SES

• Serve as the primary on-site representative of Solenis to one of the largest refinery customers in Washington State
• Build and maintain strong customer relationships to understand operational needs and long-term objectives
• Lead strategic account planning, performance reviews, and value‑delivery presentations
• Oversee and optimize Solenis water treatment programs across: Boiler systems, Cooling towers, Wastewater treatment
• Conduct routine system audits, data reviews, and performance monitoring to ensure program effectiveness
• Troubleshoot system challenges and identify continuous‑improvement opportunities
• Provide regular on-site presence, technical recommendations, and operational support
• Collaborate with Solenis application specialists and technical resources to resolve complex issues
• Document treatment performance, deviations, and corrective actions
• Identify value‑added opportunities to expand Solenis product and service offerings
• Manage contract renewals, pricing discussions, and proposal development
• Track account performance against revenue and profitability targets

• In this role, with our client you will act as a customer advocate responsible for managing and resolving complex, high-impact escalations across cloud and enterprise products.
• You will coordinate with cross-functional stakeholders—including engineering, program management, and support teams—to remove blockers, drive timely resolutions, and improve the overall customer experience.
• You will proactively communicate with both technical and non-technical audiences, ensuring clarity on case status, risks, and next steps.
• This role requires strong judgment to balance customer needs with organizational policies while identifying trends, process gaps, and opportunities for continuous improvement.

Support Engineer – Escalation Management

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

• Manage clinical applications and supporting infrastructure
• Assist in capturing capability needs
• Collaborate with cross-functional teams
• Support requirements testing
• Communicate with team members and clients

Support Engineer jobs in Washington

See all jobs on JobTailor

Senior Technical Administrative Support

Senior Support Engineer – Enterprise Support

Senior Federal Technical Support Engineer

Scientific and Technical Support

IT Support Engineer

Network Support Technician

Network Support Technician – Government

Technical Support Engineer

Technical Support Specialist – Healthcare

Technical Support Engineer

Lead Decision Support Analyst

Field Support Technician – Entry Level

Senior Product Support Analyst – Autonomous Systems

Service Cloud Technical Support Engineer

Product Support Engineer

Account Support Analyst – SES

Support Engineer

Support Engineer – Escalation Management

Technical Support Specialist

Associate Technical Analyst