Technical Support Specialist

Submittable

Technical Support Specialist enhancing and nurturing customer experience at Submittable. Providing technical solutions while supporting user goals and platform potential as a team member.

Posted 6/12/2026full-timeRemote • Alaska, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Virginia, Washington, West Virginia, Wyoming • 🇺🇸 United StatesJunior💰 $55,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

SDLCTableau

About the role

Key responsibilities & impact

Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
Anticipate Needs: Proactively address customer concerns before they happen
Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Requirements

What you’ll need

1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred
Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice.
A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue.
Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it.
Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool.
Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools.
Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus.
Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries.

Benefits

Comp & perks

Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
401(k) plan with employer match starting day one
Equity stock options to share in our success
Flexible hours, remote work options, and generous vacation and sick leave
Paid parental leave for mothers, fathers, and adoptive parents
Professional development stipends to support your career growth
Opportunities to participate in community outreach and volunteer programs
Monthly company-sponsored happy hours and gatherings to connect and unwind

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsoftware development life cycledata analysisExcelTableauLookerGoogle Sheetsprogramming language

Soft Skills

communicationproblem-solvingempathycustomer satisfactionproactive guidancecreativityability to work under pressuremultitasking