Submittable

Support Engineer

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

Sales Development Rep

• Prospecting & Lead Generation: Identify key decision-makers within top state departments and agencies to initiate meaningful conversations about Submittable.
• Lead Nurturing: Transform cold leads into Sales Qualified Leads (SQLs) through strategic outreach and consistent engagement.
• Meeting Scheduling: Partner with Enterprise Account Executives (AEs) to schedule and facilitate meetings with qualified prospects.
• Tech Stack Utilization: Maximize outreach efforts using CRM and Sales tools.
• Problem Identification & Solutioning: Uncover prospects’ challenges and demonstrate how Submittable provides solutions to key government sector problems.
• Collaboration with AEs: Support Enterprise AEs in nurturing longer-lead prospects and executing strategies for leads not yet in the pipeline.
• Expert Support: Provide prompt and accurate responses to prospects' questions while showcasing deep industry and product expertise.
• Platform Expertise: Build and maintain a comprehensive understanding of Submittable’s platform, including its features, functionality, and value within the government sector.

Technical Support Specialist

Government Enterprise Sales Development Representative