Senior Federal Technical Support Engineer

Horizon3.ai

. Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions .

Posted 7/23/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $102,465 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical support capabilities with a strong focus on Linux Administration, Cloud Platforms, and Containerization Technologies. Proven ability to diagnose complex issues, mentor team members, and enhance customer satisfaction through effective collaboration and problem-solving.

Highest-signal resume keywords

Linux AdministrationCloud Platforms (AWS, Azure, GCP)Docker and Containerization TechnologiesInfrastructure as Code (IaC) ToolsNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux AdministrationCloud PlatformsDockerTerraformAnsibleBash ScriptingPython ScriptingNetwork TroubleshootingDatabase ConceptsIdentity Management Systems

Soft Skills

MentoringCollaborationSelf-Learning

Tools & Technologies

AWSAzureGCPDockerTerraformAnsibleBashPythonPowerShellVPNs

Industry Keywords

Technical SupportSystems AdministrationCloud OperationsRoot Cause AnalysisService Level Agreements (SLAs)Role-Based Access Control (RBAC)Single Sign-On (SSO)Load BalancersFirewallsTroubleshooting

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDockerFirewallsGoogle Cloud PlatformLinuxPythonTCP/IPTerraform

About the role

Key responsibilities & impact

Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions
Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services
Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges
Assist in the deployment and optimization of customer environments
Monitor and respond to support tickets in a timely manner, maintaining SLAs
Mentor junior team members and contribute to internal training resources
Stay abreast of emerging technologies and industry trends to enhance support capabilities and customer satisfaction

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience)
5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment
Strong proficiency in Linux administration, including server configuration, performance tuning, security hardening, and troubleshooting in production environments
Hands-on experience with Docker and containerization technologies, such as building, deploying, and managing containerized applications in orchestrated environments
Solid understanding of cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation
In-depth knowledge of networking fundamentals, including TCP/IP, firewalls, VPNs, load balancers, and network troubleshooting tools
Basic scripting skills in languages such as Bash, Python, or PowerShell for automation of routine tasks
Demonstrated self-learning ability, evidenced by personal projects, home labs, certifications, or contributions to open-source communities
Experience equivalent to a junior cloud administrator role in an enterprise setting
Familiarity with identity management systems, including Role-Based Access Control (RBAC), Single Sign-On (SSO) protocols, and directory services
Basic understanding of database concepts, including relational and schemaless databases

Benefits

Comp & perks

Health, vision & dental insurance for you and your family
Flexible vacation policy
Generous parental leave
Growth opportunities and career development