IT Support Engineer

Global Strategy Group

IT Support Engineer providing end-user technology support at Global Strategy Group. Assisting with technical troubleshooting and maintaining a modern cloud-based IT environment.

Posted 7/22/2026full-timeWashington, DC • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional IT support, troubleshooting hardware and software issues, and managing user accounts within enterprise environments. Proficient in deploying and supporting Windows and Mac devices, as well as enterprise SaaS applications, while maintaining strong customer service and communication skills.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 SupportTroubleshooting SkillsCustomer Service ExcellenceEndpoint Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 11 SupportMicrosoft IntuneWindows AutopilotMicrosoft Entra IDOktaSaaS Application SupportHardware TroubleshootingSoftware InstallationAsset Inventory ManagementTechnical Documentation

Soft Skills

Interpersonal CommunicationAnalytical Problem-SolvingOrganizational SkillsTime ManagementTeam Collaboration

Tools & Technologies

ZoomSlackBoxPrinterLogicIT Service Management Platforms

Certifications & Qualifications

Microsoft FundamentalsCompTIA A+CompTIA Network+CompTIA Security+

Industry Keywords

Hybrid Office EnvironmentCustomer-Facing Technical RoleTechnical SupportEmployee OnboardingProcess Improvement

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
Deliver exceptional customer service by taking ownership of technical issues through resolution.
Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
Install, configure, and maintain standard desktop software and hardware.
Maintain accurate asset inventory and lifecycle documentation.
Create and maintain internal knowledge base articles and end-user documentation.
Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
Coordinate with technology vendors to resolve hardware, software, and service issues.
Identify recurring support issues and recommend process improvements to enhance the employee experience.
Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
Support IT projects and technology deployments as assigned.
Contribute to other Information Technology initiatives as identified.

Requirements

What you’ll need

2–3 years of experience in an IT support, service desk, desktop support, or similar customer-facing technical role
Experience supporting technology in a hybrid office environment
Exceptional customer service and interpersonal communication skills
Strong troubleshooting and analytical problem-solving abilities
Experience supporting Microsoft Windows 11 in an enterprise environment
Experience supporting Microsoft 365 applications and services
Experience with endpoint deployment and management tools
Experience with IT service management platforms and ticketing systems
Demonstrated curiosity and a willingness to continuously learn new technologies
Demonstrated ability to manage multiple competing priorities while maintaining a high level of customer service
Ability to explain technical concepts to non-technical users
Strong written and verbal communication skills
Excellent organizational, time management, and prioritization skills
Ability to work independently while collaborating effectively within a team
Preferred Qualifications: Experience with Microsoft Entra ID, Microsoft Intune and Windows Autopilot, supporting Okta, Zoom, Slack, PrinterLogic, and Box, and knowledge of cybersecurity best practices.
Microsoft Fundamentals, Comptia A+, Net+, Sec+ certifications are a plus
Bachelor’s degree in a related field, or a combination of education and experience.

Benefits

Comp & perks

excellent coverage for medical, vision, and dental insurance
paid parental leave
generous time off and holidays
401k with employer match
additional benefits