Global Strategy Group

Support Engineer

• Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
• Deliver exceptional customer service by taking ownership of technical issues through resolution.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
• Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
• Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
• Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
• Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
• Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
• Install, configure, and maintain standard desktop software and hardware.
• Maintain accurate asset inventory and lifecycle documentation.
• Create and maintain internal knowledge base articles and end-user documentation.
• Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
• Coordinate with technology vendors to resolve hardware, software, and service issues.
• Identify recurring support issues and recommend process improvements to enhance the employee experience.
• Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
• Support IT projects and technology deployments as assigned.
• Contribute to other Information Technology initiatives as identified.

IT Support Engineer

Art Director

• Set and maintain the overarching creative vision for client engagements
• Lead creative ideation sessions with internal teams and clients
• Lead the development of storyboards, brand visuals, and integrated creative campaigns
• Produce expert-level creative deliverables across print, digital, social, video, and out-of-home formats
• Present creative strategies and finished work to clients and senior leadership
• Serve as the senior creative partner on client accounts; build and maintain strong client relationships
• Lead strategic creative conversations with clients
• Drive the creative development of new business pitches
• Lead hiring and onboarding for creative roles as needed
• Develop a working understanding of how GSG operates as a business

Creative Director

Communications

• Serve as the primary day-to-day client contact and relationship owner across multiple accounts, acting as a trusted and readily available partner who provides timely counsel and consistent communication.
• Lead strategic communications planning initiatives that incorporate traditional and digital communications channels and platforms, as well as grassroots/grasstops components.
• Maintain and actively cultivate a deep bench of relationships with national, Beltway, and trade reporters across beats relevant to client portfolios; leverage those relationships to drive coverage and advance client objectives.
• Manage multifaceted projects that have numerous components, frequent deadlines, and high stakes.
• Oversee quality control of project deliverables to GSG standards, with minimal input or revisions from Partners.
• Create and manage budgets; monitor utilization of team members to ensure effective and efficient application of firm resources.
• Work with senior practitioners across the firm on business planning and new business development. This includes creating pitch presentations and proposals as well as supporting lead generation and networking.
• Oversee the professional development and mentorship of direct reports, junior staff, and project teams, working with GSG leadership on team structure and assignments in line with staff's strengths and weaknesses.
• Represent GSG at relevant conferences and events, network with industry leaders, clients, and prospective clients, and seek appropriate thought leadership and speaking opportunities.
• Play an active role in recruiting talent for the team.
• Periodically serve in a leadership role on firm-wide projects/initiatives.

IT Support Engineer

Creative Director

Vice President, Communications & Public Affairs