Support Engineer

Solenis

Support Engineer managing water treatment programs and customer relations for refinery clients in Washington. Collaborating with technical resources and driving account performance.

Posted 6/16/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,250 - $103,026 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary on-site representative of Solenis to one of the largest refinery customers in Washington State
Build and maintain strong customer relationships to understand operational needs and long-term objectives
Lead strategic account planning, performance reviews, and value‑delivery presentations
Oversee and optimize Solenis water treatment programs across: Boiler systems, Cooling towers, Wastewater treatment
Conduct routine system audits, data reviews, and performance monitoring to ensure program effectiveness
Troubleshoot system challenges and identify continuous‑improvement opportunities
Provide regular on-site presence, technical recommendations, and operational support
Collaborate with Solenis application specialists and technical resources to resolve complex issues
Document treatment performance, deviations, and corrective actions
Identify value‑added opportunities to expand Solenis product and service offerings
Manage contract renewals, pricing discussions, and proposal development
Track account performance against revenue and profitability targets

Requirements

What you’ll need

Minimum 3 years of hands-on water treatment experience specifically in: Boiler water chemistry, Cooling water systems, Wastewater treatment processes
Strong technical troubleshooting and problem‑solving abilities
Excellent communication skills with ability to interface at all organizational levels
Valid driver’s license and ability to work safely inside an industrial refinery environment
Experience working with large industrial customers (refining, petrochemical, or power) preferred
Background with water treatment chemical programs or service management preferred
Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, or related field preferred

Benefits

Comp & perks

Competitive compensation and bonus structure
Comprehensive benefits package
Professional development and industry-leading training
Opportunity to work directly with a major strategic customer
Strong culture of innovation, safety, and teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

water treatmentboiler water chemistrycooling water systemswastewater treatment processestechnical troubleshootingproblem-solvingdata reviewsperformance monitoringsystem auditscontract management

Soft Skills

customer relationship managementcommunication skillsstrategic planningcollaborationoperational supportpresentation skillsorganizational skillscontinuous improvementinterpersonal skillsvalue delivery

Certifications

Bachelor’s degree in ChemistryBachelor’s degree in Chemical EngineeringBachelor’s degree in Environmental Science