Support Engineer

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Support Analyst

• Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
• Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
• Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
• Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
• Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

Designated Support Engineer

• Diagnosing and resolving IT issues related to computers, networks, and software systems.
• Configuring and deploying new workstations and supporting users through onboarding.
• Managing user accounts across multiple platforms and ensuring proper access.
• Maintaining IT asset inventory across all AMFM sites.
• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom.
• Assisting with software patching, updates, and system maintenance.
• Collaborating with Tier II support, system administrators, and the Director of IT.
• Documenting procedures, fixes, and system updates in our internal knowledgebase.
• Participating in occasional after-hours or weekend support as needed.

IT Support Technician – Residential Healthcare

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• Provide inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or provide new equipment deployments and/or requested deployment support
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Network Support Technician – Government

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Application Development and Support Engineer II

• ***Are you the one we’re looking for?***
• Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. We are looking for someone with a strong drive towards customer service, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work directly with our customers and our team to support DCI projects and products.
• This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.****
• ***Get to know us a little.***
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

Product Support Analyst – Software

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs.
• Continually learn technologies and develop deep expertise in IPConfigure products.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.
• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available.

Software Technical Support Engineer

• Consults with Contractor and Government management to solve complex litigation support requirements
• Makes recommendations for technical solutions including applications development, applications maintenance, documentation, quality assurance and user support
• Provides technical advice, supervision, and guidance to the contractor support team
• Evaluates programs in terms of efficiency, effectiveness, quality and interoperability with client systems
• Evaluates software and hardware requirements along with short and long range planning, including systems integration solutions and telecommunications requirements
• Translates advanced concepts into practical and effective solutions using structured techniques to define requirements
• Develops feasible alternatives and estimates costs of implementation
• Makes presentations of findings, recommendations, and specifications in formal reports and oral presentations to a variety of audiences, including non-technical personnel
• May be required to perform supervisory or managerial duties

Technical Analyst

• Lead Report creation from requirements, development to testing effort
• Assist with the configuration of ADMS/OMS with existing utility systems
• Work with System Integration Leads for Technical Requirements gathering
• Test Case creation/Testing for SIT and End to End Performance Testing
• Supporting UAT and Training Cutover/Deployment and Hypercare

IT Technical Analyst

• Analyze business and technical requirements to identify and recommend effective system solutions.
• Translate business needs into functional specifications, workflows, and design documentation.
• Facilitate solution design discussions and support testing, implementation, and deployment activities.
• Lead and support technical projects through planning, coordination, communication, and implementation.
• Manage the business intake process for technology requests, enhancements, reporting needs, and operational improvements.
• Collaborate with stakeholders to assess needs, prioritize initiatives, and align solutions with organizational objectives.
• Perform data analysis and develop reports, dashboards, and visualizations to support business operations and decision-making.
• Troubleshoot complex system and data issues, including integrations with applications, databases, and third-party platforms.
• Create process documentation, user guides, and training materials, and provide end-user training and support.

Senior Technical Analyst

• Installs new NTB software releases, upgrades, and patches
• Provides engineering related support for NTB setup and configuration during planning and execution of training events
• Uses systems management software to monitor key simulation components
• Troubleshoots problems and coordinates with other teams when problems occur
• Develops and maintains technical architecture, configuration, and status documentation

Technical Support Specialist, Engineer Systems 2

• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours

Advanced Support Engineer

• Your main goal will be to ensure a predictable, high-quality, and scalable support engineering operation while empowering your team to perform at their best.
• To achieve this, you’ll act as the operational backbone of your domain—owning execution, driving consistency, and continuously improving how we support our users.
• Day-to-day leadership & team enablement:
• Run weekly team meetings, share key metrics, and track OKR progress
• Manage and mentor part of the team through 1:1s, feedback, and growth support
• Escalation point to the team
• Take part on the hiring process
• Cross functional work with other team leads
• Onboard new members to the team by ensuring tools, processes and enablement needs are covered
• Queue ownership & operational excellence:
• Monitor queue health (backlog, aging, spikes) and ensure tickets flow smoothly
• Investigate stuck tickets and drive them to resolution
• Remove blockers by coordinating with Tier2, Engineering, Product, or Support stakeholders
• Track key KPIs (e.g. average first response, resolution, number of replies) and ensure fast feedback loops
• Scheduling & coverage management:
• Design and maintain schedules to ensure consistent team coverage
• Adapt staffing based on volume, PTO, and ongoing projects/events
• Balance workload across the team to avoid burnout and inefficiencies
• Quality, CSAT & continuous improvement:
• Run QA checks on tickets to maintain high support standards
• Review CSAT feedback and turn insights into concrete improvements
• Identify recurring issues and build playbooks or automations to solve them
• Project & domain health:
• Track project and cycle health, ensuring steady delivery and follow-ups
• Maintain clean and up-to-date Linear cycles and weekly project updates
• Keep visibility on risks, blockers, and progress across initiatives
• Maintain a list of top customer pain points and share insights across teams.

Support Engineering Team Lead

• Act as the primary point of contact for our external facing teams.
• Investigate "stuck" orders or inventory sync issues.
• Learn to perform "Customer Change Requests" (CCRs).
• Translate customer frustrations into clear reports for engineers.
• Participate in the Weekly Operational Health Sync.

Technical Support Liaison

• Provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team.
• Assists with all aspects of administrative management, directory maintenance, and logistics.
• Coordinates between operating units to resolve day-to-day administrative issues.
• Schedules and coordinates meetings, interviews, events and other similar activities.
• Manages multifaceted general office and operations support.

Administrative Support Analyst

• Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing
• Review, test, and troubleshoot product updates and annual releases
• Drive excellence in service through ongoing department support and calibration
• Participate in important initiatives to collaborate with partners to design and improve all financial aid practices
• Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions
• Develop an understanding of the interdependencies and sharing of data within system integrations
• Complete daily support functions connected to the student aid experience
• Perform and monitor financial aid batch processes within the Student Information System
• Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success
• Other related duties to support Student Financial Services and University goals

Systems and Support Analyst, Financial Aid

• Provide support to customers by phone, email, chat, and using various remote support tools.
• Answer and respond to technical issues via inbound calls, chats, and emails.
• Troubleshoot possible wiring issues.
• Diagnose and fix computers that just won’t boot.
• Provide remote installation support for proprietary software.
• Initiate warranty claims.
• Analyze and reconnect Point-of-Sale terminals that won’t connect to the network.

Technical Support Specialist

• Serve as an automated test developer utilizing Selenium for Momentum testing initiatives
• Design, develop, and maintain automated testing frameworks aligned with enterprise standards
• Evaluate and recommend automation approaches, tools, and best practices to maximize testing efficiency and minimize testing complexity
• Assist in the development of automated testing solutions leveraging Selenium and a supporting array of software development languages and tools
• Ensure automated testing solutions are version‑controlled, traceable, and well documented
• Configure, maintain, and upgrade the automation tool environments and related plugins
• Integrate automation tools with CI/CD pipelines (e.g., Jenkins, GitHub, and other automation applications) to enable continuous testing and repeatability
• Manage test environment connectivity, data dependencies, and tool access for the technical and testing teams
• Support testing automation team to achieve high quality testing results and full traceability between test scripts and requirements traceability matrix

Technical Analyst/Selenium Developer

• Supports customer in preparing deliverables, reports, briefs, etc. associated with the project / functional area being supported.

Technical Support Specialist – Government

• Provide technical support remotely and on site for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs.
• Use advanced troubleshooting methodologies and establish success criteria.
• Develop comprehensive action plans, analyze findings, and perform root cause analysis.
• Support FSO repair activities through escalation closure.
• Recommend best practices to improve products, processes, or services.
• Provide on-site coaching to FSO and support NPI development early in the product life cycle.

See all jobs on JobTailor