Support Engineer

• Develop high-quality visuals, graphics, and presentation materials to support briefings for MCICOM leadership and senior Marine Corps stakeholders
• Translate complex technical concepts into clear, visually compelling formats including dashboards, infographics, charts, and executive summaries
• Serve as a Subject Matter Expert (SME) in project scheduling, including development, maintenance, and analysis of Integrated Master Schedules (IMS)
• Lead Integrated Master Schedule (IMS) development across multiple projects and programs, ensuring alignment with mission objectives and delivery timelines
• Provide future schedule planning support, including long-range planning and forecasting of program activities and deliverables
• Support future milestone planning to define, track, and manage key program events and decision points
• Perform schedule integration across multiple programs and projects to ensure consistency, alignment, and visibility across MCICOM initiatives
• Conduct dependency mapping to identify and manage interdependencies between projects, systems, and stakeholders
• Perform critical path analysis to identify schedule drivers and potential impacts to program timelines
• Conduct schedule risk assessments and support the development of mitigation strategies to address potential delays or conflicts
• Support future capability timeline planning, aligning infrastructure and telecommunications deployments with Marine Corps mission needs
• Utilize tools such as Microsoft Project, Primavera P6, or equivalent scheduling software to manage timelines, dependencies, and resource planning
• Serve as a subject matter expert in data visualization tools, including Power BI, to develop interactive dashboards and reporting solutions
• Provide program management support including schedule tracking, meeting coordination, action item management, and deliverable tracking
• Support the development and maintenance of program documentation and reporting artifacts
• Provide technical documentation support including development, editing, and formatting of reports, specifications, white papers, and engineering documents
• Ensure all deliverables meet quality standards, formatting requirements, and applicable government guidelines
• Assist in the preparation of documentation for MILCON processes, including supporting materials for DD Form 1391 packages and design review submissions
• Collaborate with engineers, program managers, and SMEs to gather, organize, and present technical information accurately
• Maintain document repositories and version control for technical and program documentation
• Support the development of standard templates, scheduling frameworks, and visual communication best practices
• Ensure alignment with cybersecurity and data management policies when handling sensitive information

Senior Technical Administrative Support

• Provide advanced technical support and operational leadership across a complex enterprise computing environment
• Serve as a senior escalation resource for desktop, endpoint, and end-user support services
• Help ensure the timely resolution of incidents and service requests in accordance with established service level objectives
• Leverage expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes
• Provide leadership, mentoring, and technical direction to support personnel across multiple offices and project locations
• Drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services

Senior IT Customer Support Analyst, Desktop Support

• Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel
• Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service
• Develop trusted working relationships with executives, executive assistants, and administrative staff
• Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership
• Proactively identify and resolve technology issues before they impact executive productivity
• Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption
• Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required
• Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices
• Assist executives with mobile device setup, configuration, troubleshooting, and synchronization
• Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution

Senior VIP Desktop Support Technician

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Senior Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Assisting zyBooks’ student and instructor users via email through an email client called Zendesk
• Troubleshooting issues users describe and answering questions about the zyBooks application/content and how to use it
• Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback
• Assisting users with managing accounts (merging accounts, transferring subscriptions, resetting passwords)
• Escalating issues to internal teams and overseeing their progress while sharing updates with student/instructor customers
• Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods (generating zyBooks, generating access keys)
• Providing feedback on internal processes and making suggestions for improvements
• Keeping track of common trends and sharing any findings with the team

Customer Technical Support Representative

• Lead daily task-order execution while also serving as the senior business analyst for analytics, AI/ML, Power BI, Power Apps, and system-integration activities.
• Convert Government mission needs into actionable requirements, acceptance criteria, schedules, and technical work packages.
• Manage Government communications, conduct the kickoff, maintain the project schedule, prepare meeting minutes and monthly progress reports, calculate percent complete, track issues and deliverables, and coordinate the technical team.

Technical Project Manager – Senior Business Analyst

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
• Provide user support and basic training for common applications, system procedures, and office productivity tools.
• Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

Support Technician

• Provide day-to-day management to a team of OnePACS Technical Account Managers (TAM) and Application Analysts (AA).
• Define key success criteria for technical client health by working with OnePACS TAMs, Application Analysts, Operations, and Development teams to create measurable health scores.
• Drive team development, including hiring, onboarding, career development, and performance management.
• Lead, coach, and empower the TAM and AA teams to succeed in their roles and adopt best practices.
• Assist the team in identifying technical inefficiencies for our clients and provide recommendations to enhance their use of our products.
• Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support.
• Maintain and own the technical relationship with the client leadership team for Experity’s clients.
• Meet with the client’s structured professionals, such as COO, CFO, and CEO, regularly and build relationships at multiple levels.
• Communication cadence to include attending Client Success Management's monthly business review meetings with the client’s management team and executive business reviews with the client’s structured professionals.
• Serve as a top-line escalation point for incidents or escalations raised by managed accounts.
• Partner with the wider Customer Success organization to identify, monitor, and report on trends.
• Managing technical relationships with customer stakeholders.
• Participating in QBRs/EBRs and customer reviews Driving account health plans and risk mitigation.
• Supporting renewals and growth opportunities with SAE/CSM.
• Acting as the primary technical escalation point.
• Monitoring adoption, utilization, and customer outcomes.
• Other duties as assigned.

PACS Technical Support Manager

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• Support cyberspace operations and intelligence collection
• Provide expert analytic support to mission owners
• Tackle complex problems in computer network analysis, network exploitation, digital network intelligence, dataflow, access development, and target network analysis
• Leverage understanding of ports, protocols, networking devices, and common exploitation frameworks
• Grow expertise and develop new skills and tradecraft

Technical Targeter – Exploitation Analyst

• Responsible for assessing and managing technical risks across the organization’s IT and operational environments
• Works closely with cross-functional teams to identify and analyze emerging technology risks, implement risk management strategies, and maintain compliance with industry standards and regulations
• Plays a key role in developing frameworks for risk identification, reporting, mitigation, and control
• Responsible for understanding the technological landscape, implementing risk management frameworks, and ensuring that the organization adheres to industry standards and regulatory requirements
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals
• Advanced skill set and proficiency with procedures and techniques

Senior Technical Risk Analyst

• Execute offensive cyber operations that inform our nation’s most critical security missions
• Apply vulnerability analysis, network mapping, exploitation, and signals intelligence (SIGINT) expertise
• Develop access leads and products to provide actionable intelligence
• Collaborate with a team of analysts to solve complex problems
• Influence mission stakeholders through project discovery

Technical Targeter, Discovery Analyst

• Collaborate with stakeholders to gather, analyze, and document business and technical requirements.
• Translate business needs and code logic into clear, actionable technical requirements and user stories.
• Work with development teams to support system implementation, integration, and enhancement efforts.
• Identify opportunities to leverage AI and automation to enhance solution capabilities.
• Conduct system analyses and provide recommendations for optimization.
• Develop and maintain system documentation, data flows, and process models.
• Facilitate stakeholder meetings, demos, and user acceptance testing.

Technical Business Analyst

• Develop and deliver executive-level briefings, talking points, status reports, and presentations for senior federal leadership audiences
• Translate complex cloud migration and IT modernization program activity into clear, concise executive narratives using PowerPoint, Word, and Excel
• Support cloud schedule tracking and reporting, turning data into visual dashboards and program summaries that inform leadership decisions
• Respond rapidly to ad-hoc data calls and tasking requests from government leads
• Coordinate with technical team members to gather, synthesize, and accurately represent program status, risks, and accomplishments
• Manage program documentation, action item tracking, and recurring reporting cadences
• Support development of talking points and materials for external government conferences and interagency engagements
• Maintain knowledge management content using Microsoft 365 collaboration tools

Cloud Programs Analyst, Technical Background

• Gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education
• Participate in a collaborative, team driven network and interact with multiple departments
• Receive guidance and direction from team and management
• Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities
• Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures
• Lending Service Support is responsible for access management across the Lending department in support of teams such as Consumer, Collections, Credit Cards and Mortgage Default
• Provide fast, reliable, and friendly technical support to our Lending customers through swift and correct resolution of submitted tickets, access provisioning, and the monitoring of alerts 24/7

Intern – Lending Service Support Analyst

• Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
• Troubleshoot and resolve technical problems
• Document support activity and escalate complex issues
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues

IT Technical Support Specialist

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Lead, manage and grow multiple teams of product focused software engineers
• Mentor and guide the professional and technical development of engineers on your team
• Work with product managers to understand desired application capabilities and testing scenarios
• Continuously improve software engineering practices
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack development tools and technologies
• Lead the craftsmanship, availability, resilience, and scalability of your solutions
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
• Work across to improve the velocity of your and other teams
• Lead efforts to deploy new and existing applications into AWS environments
• Break existing monolithic applications into micro service architectures and build new microservices

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