Support Technician

Acclaim Technical Services

Remote Support Technician providing IT support to U.S. Federal agencies.

Posted 7/14/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ITIL-based incident management, technical troubleshooting, and user support for hardware and software issues. Proficient in managing user accounts and access permissions while adhering to security protocols.

Highest-signal resume keywords

ITIL Incident ManagementWindows Active DirectoryServiceNow ITSM & ITBMTechnical TroubleshootingUser Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem ResolutionConfiguration TechniquesDebugging TechniquesWindows 10 SupportMicrosoft Office 2016 SupportTCP/IP KnowledgeNetworking IssuesVirus Scanning ServicesDesktop SupportPeripheral Support

Soft Skills

Strong Communication SkillsAdaptabilityEagerness to Learn

Industry Keywords

Help Desk SupportAccess ManagementFile TransferService RequestsIncident Tracking

Tech Stack

Tools & technologies

ITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
Provide user support and basic training for common applications, system procedures, and office productivity tools.
Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

Requirements

What you’ll need

Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.
Related work experience in a technical help desk position (preferred).
Special non-commercial systems administrator experience (access management/file transfer) (preferred).
Experience with ServiceNow ITSM & ITBM (preferred).
Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers (preferred).
Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job (preferred).

Benefits

Comp & perks

Employee Stock Ownership Plan (ESOP)