Acclaim Technical Services

Support Engineer

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
• Provide user support and basic training for common applications, system procedures, and office productivity tools.
• Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

Support Technician

Cloud Engineer

• Design and develop communications products and network technologies to meet operational requirements.
• Configure and install communications and networking equipment, including VSAT, Cisco routers, switches, firewalls, and interconnecting media such as Cat5/6, coaxial, and fiber optics (single and multi-mode).
• Coordinate with telecommunications and Internet Service Provider (ISP) vendors to maintain and troubleshoot purchased technologies.
• Monitor and manage network performance using Network Operations Center (NOC) tools to ensure optimal functionality.
• Conduct testing of network designs and implement enhancements and upgrades to improve system performance.
• Develop standards and baselines for program network equipment, ensuring compliance with the latest security updates and guidance.
• Create comprehensive documentation for processes and procedures, including logical and physical network diagrams, for presentation to government stakeholders.
• Evaluate and report on emerging communications technologies to enhance network capabilities.
• Plan and execute temporary duty assignments (TDYs), including equipment procurement, shipping, and travel coordination for OCONUS network maintenance and installations.
• Provide training on network and VSAT systems to ensure team members are aware of cyber threats, mitigation techniques, and best practices.

Support Technician

Senior Network Engineer – Communications, Hybrid Cloud, OCONUS Connectivity