IT Technical Support Specialist

Sentara Health

IT Technical Support Specialist providing hybrid remote technical support at Sentara Healthcare. Troubleshooting network, hardware, and software issues while ensuring customer satisfaction.

Posted 6/26/2026full-timeVirginia Beach • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
Troubleshoot and resolve technical problems
Document support activity and escalate complex issues
Provide user-friendly guidance to non-technical users
Analyze system performance and proactively identify potential issues

Requirements

What you’ll need

Bachelor’s Degree Preferred
Experience providing technical support in a call center environment
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to clearly explain technical solutions to non-technical users
Proficiency in documenting tickets, solving complex issues and escalating issues when needed
Customer-focused with the ability to handle high-volume inbound calls.

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware supportsoftware supportnetworkingticket documentationissue escalation

Soft Skills

customer-focusedcommunicationproblem-solvinguser guidance

Certifications

Bachelor’s Degree