Support Engineer

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools
• Perform individualized workstation setup, configuration, upgrades, and data migration
• Respond to, resolve, and document service requests using the City approved ticketing system
• Support audiovisual and collaboration technology for City Council meetings and public hearings
• Deliver end-user training and technology refresher sessions
• Assist with Right-to-Know RTK data collection support activities as required
• Execute transition in and transition out tasks under the direction of the Project / Operations Manager
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions
• Provide high touch, in person “white glove” IT support to Philadelphia City Council members and staff across City Hall and district offices

Senior Deskside Support Technician providing white-glove IT support to Philadelphia City Council

Senior Deskside Support Technician

Senior Deskside Support Technician delivering onsite white-glove IT support for Philadelphia City Council facilities. Supporting workstations, meetings, troubleshooting, training, and technology transitions.

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools
• Perform individualized workstation setup, configuration, upgrades, and data migration
• Respond to, resolve, and document service requests using the City-approved ticketing system
• Support audiovisual and collaboration technology for City Council meetings and public hearings
• Deliver end-user training and technology refresher sessions
• Assist with Right-to-Know RTK data collection support activities as required
• Execute transition and transition-out tasks under the direction of the Project / Operations Manager
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions

Senior deskside technician supporting Philadelphia City Council’s onsite IT operations

Senior Deskside Support Technician – P/T Position

Senior deskside technician providing white-glove IT support to Philadelphia City Council members and staff. Configuring workstations, resolving tickets, and supporting meetings across City Hall and district offices.

• Serve as a primary point of contact for user service requests and technical issues
• Perform ticket intake, classification, prioritization, escalation, and resolution tracking
• Provide remote troubleshooting and support for end user systems and applications
• Perform operating system and application patching in accordance with City standards
• Utilize monitoring and RMM tools to identify and address system health issues
• Maintain device inventory, lifecycle records, and system documentation
• Support onboarding, offboarding, and knowledge transfer activities
• Contribute to service desk documentation and knowledge base materials
• Support City of Philadelphia facilities primarily onsite

Service desk analyst supporting Philadelphia City Council IT systems onsite

Service Desk – Systems Support Analyst

Service desk analyst supporting City Council users and systems for Philadelphia facilities. Handling tickets, troubleshooting, patching, monitoring, and endpoint documentation.

• Serve as the primary onsite technical support resource for the Raleigh office and provide remote support across FMI
• Troubleshoot hardware, software, Windows, Microsoft 365, mobile devices, printers, peripherals, and conference room technology
• Manage support requests in Halo ITSM from intake through resolution, maintaining accurate documentation and user communication
• Deploy, configure, maintain, and troubleshoot Windows laptops and endpoint devices using Microsoft Intune
• Provision user accounts, permissions, Microsoft 365 access, and other technology resources
• Support employee onboarding and offboarding, including workstation setup, account provisioning, equipment deployment, and asset recovery
• Configure and support Apple iPhones and other mobile devices
• Maintain hardware inventory, asset records, and device lifecycle documentation
• Provide responsive and professional support to executive leadership
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Escalate complex infrastructure, networking, identity, server, and security issues while maintaining ownership and keeping users informed
• Collaborate with IT team members to provide consistent support across FMI
• Identify recurring issues and recommend improvements to support processes and operational efficiency
• Follow FMI security policies, operational standards, and confidentiality requirements

IT support analyst providing onsite Raleigh and remote FMI office support

IT Technical Support Analyst

IT Technical Support Analyst supporting FMI Corporation’s Raleigh headquarters and distributed offices. Troubleshooting Windows, Microsoft 365, endpoints, mobile devices, and business applications.

• Provide world class sales support to BD customers.
• Help customers problem solve, select the right parts, and address installation challenges.
• Provide detailed product knowledge and excellent customer service.
• Maintain a high level of product and service knowledge.
• Assist customers with automotive-related sales questions about products, installations, and service support.
• Function as the technical expert for customers and sales team members.
• Relay customer feedback and identify trends with the Sales and Engineering teams to support product improvement or modification.
• Provide in-depth information about equipment and parts for sale.
• Champion the customer throughout the RMA process.
• Resolve customer complaints in person, by telephone, or by email.
• Support the sales team with technical knowledge and customer support.

BD Diesel Performance technical support for automotive parts and vehicle installations

Automotive Parts Technical Support Representative

BD Diesel Performance technical support representative helping customers select automotive parts and solve installation issues.
Collaborating with sales and engineering teams to improve products and customer service.

• Provide Level 2 support to US radiologists and clinical teams across reading workstations, diagnostic viewers, PACS, and RIS
• Troubleshoot HL7 v2.x interfaces, MLLP transport, ACK/NACK semantics, patient identifiers, accession mapping, and order-to-report matching
• Troubleshoot DICOM connectivity and image routing, including C-STORE, C-FIND, C-MOVE, AE titles, ports, and prior study retrieval
• Manage patient identity, including ADT A40 merges and duplicate or mismatched MRNs
• Perform daily interface reconciliation and requeue or resend failed deliveries
• Maintain integration infrastructure, Linux edge nodes, routing rules, transforms, VPN tunnels, FHIR retrieval, and facility onboarding
• Own Level 2 Salesforce cases end to end against customer SLAs
• Triage feedback, complaints, safety complaints, and suspected patient harm
• Diagnose study eligibility failures and ingest-to-result issues for SaaS AI products
• Investigate suspected over-call and under-call reports, product errors, customer configurations, and version differences
• Provide Level 1 and Level 2 corporate IT support across Windows, macOS, and Linux
• Administer business SaaS applications, identity providers, SSO, MFA, conditional access, Intune, Jamf, endpoint security, devices, onboarding, and offboarding
• Coordinate incidents across Harrison.ai, vendors, and customer facilities
• Meet SEV-1 to SEV-4 response and restoration objectives, manage ITSM cases, and author root cause analyses
• Operate Google Cloud and AWS infrastructure and support migration to managed Kubernetes
• Maintain HIPAA, GDPR, PHI, ISO, information security, and regulated change-control obligations
• Write runbooks and participate in a 24/7 on-call rotation

Support Engineer maintaining teleradiology, medical AI, and corporate IT systems at Harrison.ai

Support Engineer – Teleradiology

Support Engineer maintaining teleradiology operations, medical imaging AI products, and corporate IT for Harrison.ai. Troubleshooting clinical integrations, customer cases, cloud infrastructure, and regulated healthcare systems.

• Diagnose, troubleshoot, and resolve technical issues for Managed Services clients
• Manage support tickets and maintain accurate client documentation according to service delivery processes
• Respond to client requests within SLA expectations, including a target response time of 30 minutes
• Follow up with clients to confirm technical issues are fully resolved
• Work toward six hours per day or 30 hours per week of client-attributed work and consistent 75% utilization
• Escalate technical issues to appropriate consultants when additional expertise is required
• Learn and adapt independently to clients’ evolving systems and technology environments
• Travel to local client locations daily or weekly depending on client needs
• Collaborate across service lines and departments to provide seamless support
• Build trust and credibility with end users through responsive, empathetic, and effective technical support

IT Support Engineer providing managed IT services for small-to-medium businesses

IT Support Engineer

IT Support Engineer troubleshooting Microsoft and endpoint technologies for Greystone Technology’s managed-services clients.
Supporting users, tickets, documentation, and client environments across Colorado.

• Support HEDIS-related activities, including measure validation and reporting
• Design, develop, validate, and maintain HEDIS measurement solutions across multiple measures
• Work closely with business and clinical stakeholders
• Support HEDIS certification and measure validation
• Work with hybrid, digital, administrative, and ECDS measures
• Use healthcare data sources including claims, enrollment, pharmacy, and EMR data

HEDIS Technical Analyst validating healthcare quality measures for US healthcare clients

HEDIS Technical Analyst

HEDIS Technical Analyst validating and reporting healthcare quality measures for US healthcare clients.
Developing measurement solutions with Python, SQL, healthcare data models, and NCQA HEDIS specifications.

• Maintain the quality and effectiveness of content used in CRM and Knowledge Management tools
• Support Consults, Operations Management, Quality Assurance, Training, and client Product Managers with troubleshooting and resolution of product quality issues
• Oversee product quality before market introduction and perform ongoing analysis of products, software, and manuals
• Provide detailed feedback to client Product Managers and work with product management to correct issues before and after product launch
• Monitor CRM and knowledge-base feedback data to identify and track issues and trends
• Report and analyze routine and product-specific issues for Operations Management and client Product Managers throughout product lifecycles
• Maintain reference materials and product documentation libraries, including manuals, drivers, and technical documentation
• Respond quickly to changing requirements, requests, and recommendations
• Use approved AI tools to improve knowledge content and analyze contact and CRM data
• Act as a third-tier technical support agent for escalated Operations issues
• Assist with training development and How To video production as a subject matter expert
• Liaise between CITS and Canon USA business units regarding product and program quality issues

Technical Support Engineer improving Canon product support and knowledge systems in Chesapeake

Technical Support Engineer

Technical Support Engineer improving Canon product support and knowledge systems in Chesapeake. Troubleshooting escalations, analyzing CRM trends, and maintaining technical documentation for Canon business units.

• Provide quality support to users by responding to end-user inquiries
• Resolve problems associated with telecommunications networks, computer hardware, and core business applications
• Isolate problem sources
• Work with internal telecommunications, system operations, application development teams, and vendors to resolve problems
• Follow up with users to ensure problem resolution
• Develop and maintain documentation of all activities

Elavon technical support representative resolving payment-platform and telecommunications issues for U.S. Bank customers

Software Technical Support Representative

Elavon technical support representative resolving telecommunications, hardware, and application issues for U.S. Bank’s payment-processing customers. Supporting users, vendors, and internal technology teams remotely across the United States.

• Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues
• Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
• Support employee-owners across offices, jobsites, and remote work environments
• Document technical issues, resolutions, and recommendations within the IT ticketing system
• Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
• Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
• Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
• Support cybersecurity, vulnerability remediation, and compliance initiatives
• Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
• Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
• Travel as needed to support office and jobsite technology operations

IT Support Technician II supporting Garney’s water construction operations in Colorado

IT Support Technician II

IT Support Technician II providing advanced Microsoft 365, endpoint, networking, and cybersecurity support for Garney’s water construction operations. Supporting offices, jobsites, deployments, and remote users while improving IT processes.

• Offer technical support to customers and partners, managing cases from recording to resolution
• Conduct fault isolation and root cause analysis for complex technical issues
• Author Technical Support Bulletins and technical documentation for the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations to expedite resolutions as needed
• Provide configurations, troubleshooting, and best practices to ensure customer success
• Collaborate with the Engineering team to influence product operability and improvements
• Participate in weekend on-call rotations and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders

Senior Technical Support Engineer securing customer Cortex XSIAM environments at Palo Alto Networks

Senior Technical Support Engineer, Cortex XSIAM

Senior Technical Support Engineer resolving complex Cortex XSIAM customer issues at Palo Alto Networks. Performing root-cause analysis, troubleshooting, documentation, and engineering collaboration.

• Contribute to and review SOWs for MHK integration projects involving third-party vendors and partners, and document solutions
• Lead cross-functional teams in designing and documenting scalable, secure, reliable, and maintainable solution architectures
• Develop specifications based on MHK application infrastructure requirements and customer usage scenarios
• Develop and maintain detailed MS Project schedules with project managers and ensure milestones are met
• Present technical integration and interface capabilities to customer business and technical stakeholders
• Create XML, X12, REST, and SOAP Web Services interface specifications with customer technical teams
• Analyze and resolve complex technical data issues using the MHK data model, SQL queries, and log files
• Document and escalate implementation issues and coordinate with product and engineering teams on resolutions
• Develop deployment plans covering installation, configuration, data loads, validation, known issues, and go/no-go decisions
• Improve implementation delivery processes and artifacts and drive their adoption
• Manage executive and stakeholder expectations, priorities, and responsiveness through transparent communication
• Drive customer technical teams to complete their deliverables
• Build client trust as a product advisor by providing accountable, proactive, and tailored technical solutions

Technical Support Engineer providing evening L2 support and API integrations for healthcare software clients

Technical Support Engineer, Evening Shift

Technical Support Engineer providing evening L2 production support and API integrations for MHK healthcare software clients. Supporting deployments, ETL data mapping, configuration, and after-hours customer needs.

• Provide advanced-level technical oversight for complex platform challenges
• Manage high-level support requests requiring specialized diagnostic expertise
• Ensure escalations result in comprehensive remediation and systematic knowledge gathering
• Act as a technical partner to Engineering and Product teams by providing reproducible test cases, code-level insights, and proposed fixes
• Own the post-mortem process for technical escalations and document complex root cause analyses and workarounds
• Manage and prioritize high-severity escalations based on business impact and SLA requirements
• Communicate transparently with stakeholders during incidents
• Analyze ticket patterns to identify technical debt or recurring product flaws
• Advocate for fix-it sprints with Product leadership
• Design and deliver technical training or office hours for front-line representatives
• Utilize and improve Datadog/Splunk monitoring and observability dashboards
• Assist with developing the new function within the IT Service Desk team while supporting Customer Care
• Serve as the link between Customer Care and Core Engineering, turning technical incidents into documented RCAs and product improvements

Technical Support Engineer improving collectible authentication technology through advanced escalations and root-cause analysis

Technical Support Engineer handling advanced escalations for Collectors, which grades, authenticates, vaults, and sells collectibles.
Driving root-cause analysis, observability, and product improvements across IT, Customer Care, and Engineering.

• Provide trading support within the Rates Derivatives Middle Office for swaps and options trading desks
• Capture and verify daily trades, including swaptions, bermudans, caps/floors, bond futures, interest rate futures, options on futures, bond options, swaps, forward rate agreements, and cash bonds
• Produce and validate risk and P&L
• Handle queries and ad-hoc requests from front office, risk, compliance, finance, and operations
• Assist the Options desk with daily swaption, CBOT, and CME option expiry risk
• Produce official end-of-day markets and build and maintain the NGFP-NY market
• Contribute to ongoing development of STP and the control environment
• Provide high levels of service to internal and external stakeholders
• Manage multiple issues and prioritize workload effectively

Nomura Rates Derivatives Trade Support Analyst supporting swaps and options trading in New York

Rates Derivatives Trade Support Analyst

Nomura Rates Derivatives Trade Support Analyst supporting swaps and options trading desks in New York. Verifying trades, producing risk and P&L, and managing expiry risk.

• Troubleshoot, diagnose, and resolve customer issues accurately and in a timely manner
• Work with different systems, software, and hardware
• Follow standard procedures to escalate unresolved issues to appropriate internal departments

Technical Support Engineer troubleshooting customer systems, software, and hardware issues

Technical Support Engineer, Level 1

Technical Support Engineer troubleshooting and resolving customer issues across systems, software, and hardware. Escalating unresolved issues while delivering timely, accurate customer service.

• Serve as the first point of contact for employees needing technical assistance with computer systems, software, or hardware
• Communicate via phone, email, or chat and provide clear instructions and information
• Perform remote troubleshooting using diagnostic tools and techniques
• Determine root causes and provide effective solutions
• Guide employees through steps to implement solutions
• Document interactions, problem descriptions, solutions, and resolution status in the help desk system
• Escalate complex or unresolved issues to the next level of support and coordinate timely resolution
• Follow up with employees to verify resolution and provide additional assistance
• Maintain technical knowledge and stay updated on products, services, and technologies
• Identify and suggest improvements to help desk procedures and processes

Remote Help Desk Technician supporting wireless retail software users for Realtime

Help Desk Support Technician

Remote Help Desk Technician supporting users of Realtime’s wireless retail management software. Troubleshooting hardware, software, connectivity, and Microsoft environments while documenting and escalating issues.

• Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary
• Train customers and internal staff on product functionality
• Develop and maintain documentation, support materials, and knowledge base content
• Proactively suggest and implement improvements to enhance the delivery of solutions and services
• Work cross-functionally with various departments to collaborate on customer-focused solutions
• Interface professionally with management, clients, and partners internally and externally
• Support Centerbase software setup, maintenance, and product-related issues
• Maintain knowledge base articles and training content
• Advise Centerbase departments on product-related issues
• Take incoming customer requests as a general technical support specialist during high call-volume periods
• Work under the supervision of the Technical Support Manager

Technical Support Representative supporting Centerbase’s cloud legal practice management platform

Technical Support Representative

Technical Support Representative supporting Centerbase’s cloud legal practice management platform. Resolving customer issues, training users, and maintaining support documentation remotely.

• Receive, triage, assign, track, and update support cases in the support environment
• Collect, validate, and analyze customer-reported information, logs, traces, configuration details, and other diagnostics
• Perform initial troubleshooting and basic issue isolation using approved procedures and knowledge articles
• Attempt issue reproduction and isolate likely causes where feasible within the defined scope
• Apply documented solutions and approved procedures; document findings, actions, next steps, and resolution status
• Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria
• Communicate case status, next steps, and resolution plans in accordance with customer standards and service-level objectives
• Create and maintain support documentation and knowledge articles
• Participate in case handoffs and operational reporting
• Operate within required support processes, tools, service-level objectives, escalation procedures, and governance requirements
• Support defect identification, documentation, reproduction, validation, and engineering coordination
• Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment

Product Support Engineer troubleshooting Wind River products for Kyndryl’s mission-critical technology services

Product Support Engineer

Product Support Engineer troubleshooting Wind River embedded, Linux, and cloud-native products for Kyndryl’s mission-critical technology services. Managing support cases, diagnostics, escalations, and knowledge documentation.

• Provide technical service support for Trane Field Service Agencies, including travel to work sites when necessary
• Troubleshoot commercial chillers remotely
• Perform chiller service reports and chiller data analysis; organize reports and records to support data-driven decision making
• Interact with Trane functional areas to provide customer support and achieve business unit objectives
• Originate and technically review Help Center solutions
• Travel up to 15% to troubleshoot, train, provide field support, and support new product development
• Review and direct customer interaction for Trane chillers
• Assist with root cause analysis and defect resolution
• Author and review product literature and assist with training classes
• Serve as subject matter expert for chiller components or applications and resource internal team members
• Lead or participate on field quality problem-solving and field service communications teams
• Ensure quality standards for technical service operations and customer satisfaction
• Participate in quality audits, design review teams, and technology transfers
• Identify field problem trends and provide information to Quality for product improvement
• Drive quality improvement projects and participate in new product development as the voice of the field
• Support Mission Critical customers with chiller startups, commissioning, and servicing, including support outside normal business hours when scheduled
• Make data-informed decisions based on department goals and needs

Technical Support Engineer troubleshooting Trane commercial chillers for sustainable climate solutions company

Technical Support Engineer – Commercial Chiller Equipment

Technical Support Engineer troubleshooting and supporting Trane commercial chillers for a sustainable climate solutions company. Providing remote field guidance, data analysis, quality improvement, and customer support.

Support Engineer jobs in United States

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Senior Deskside Support Technician

Senior Deskside Support Technician – P/T Position

Service Desk – Systems Support Analyst

IT Technical Support Analyst

Automotive Parts Technical Support Representative

Support Engineer – Teleradiology

IT Support Engineer

HEDIS Technical Analyst

Technical Support Engineer

Software Technical Support Representative

IT Support Technician II

Senior Technical Support Engineer, Cortex XSIAM

Technical Support Engineer, Evening Shift

Technical Support Engineer

Rates Derivatives Trade Support Analyst

Technical Support Engineer, Level 1

Help Desk Support Technician

Technical Support Representative

Product Support Engineer

Technical Support Engineer – Commercial Chiller Equipment