Digital Support Engineer

Thermo Fisher Scientific

Digital Support Engineer in a scientific team ensuring seamless digital solutions and customer support for IT and infrastructure requirements.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $35 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT application management, network technologies, and virtualization, with a strong focus on troubleshooting, system reliability, and customer engagement. Proficient in automation and scripting tools to enhance deployment processes and system monitoring.

Highest-signal resume keywords

IT Application ManagementNetwork TechnologiesVirtualization TechnologiesAutomation and ScriptingCustomer Facing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData StorageRemote Software InstallationNetwork TechnologiesVMWareKubernetesAnsibleDockerLinuxConfiguration Management

Soft Skills

Problem-SolvingAnalytical SkillsTeamworkCommunication

Tools & Technologies

Monitoring ToolsVMWare/KVM Infrastructure

Industry Keywords

IntegrationRemote DiagnosticsHealth MonitoringSLAInstallation Support

Tech Stack

Tools & technologies

AnsibleDockerFirewallsKubernetesLinuxSwitchingVMware

About the role

Key responsibilities & impact

Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
Ensure systems are setup for remote diagnostics and health monitoring
Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.
Perform automated deployments through the use of configuration management technology;
Provide support to the installations within the SLA as agreed using our processes.
Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.
Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

Requirements

What you’ll need

Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field
Proficient in English (verbal and in writing)
Experience in IT application management;
Experience with data storage and (remote) software installations, support and trouble shooting.
Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
Experience with virtualization technologies like VMWare/KVM infrastructure
Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
Confirmed customer facing skills and great teammate.
Strong problem-solving skills and analytical approaches.
Motivated to work in a constantly evolving and highly technical environment.
Open to travel up to 25% of time (mainly regional).

Benefits

Comp & perks

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount