Support Engineer

• Translate business needs into detailed technical requirements, process maps, and user stories
• Collaborate with business stakeholders and product owners
• Document business processes, workflows, technical diagrams, and data flows
• Manage and prioritize multiple work scopes simultaneously
• Work closely with cross-functional teams, including developers, product owners, QA, and business stakeholders
• Support the development and QA teams in testing enhancements, bug fixes, and new features
• Ensure data integrity, quality, and consistency across different systems and reports
• Troubleshoot and resolve technical issues in production systems

Technical Analyst

• Develop and foster internal relationships across the corporation
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners
• Mentor colleagues with less experience on technical and business aspects of project and consultative work
• Determine how decision support systems will provide information required to make effective business decisions
• Drive the implementation of recommended solutions
• Create and/or develop new methods of analysis, database design, and performance measurement

Lead Decision Support Analyst

• Managing a pipeline of commercial loan customers with real estate collateral in SFHA
• Life of Loan monitoring and managing the client’s flood experience post booking
• Evaluating and processing maintenance of loan life cycle points in SFHA
• Conducting compliance tracking and working with Third Party Insurance Vendor
• Engaging in peer quality reviews and collaborating with multiple lines of business

Senior Loan Support Analyst

• Manage clinical applications and supporting infrastructure
• Assist in capturing capability needs
• Collaborate with cross-functional teams
• Support requirements testing
• Communicate with team members and clients

Associate Technical Analyst

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Bilingual Technical Support Representative

• Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties
• Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations
• Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed
• Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud
• Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date
• Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud
• Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints

Support Analyst, Level 1

• Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution
• Perform in-depth data analysis and root-cause investigations to troubleshoot system and production issues
• Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance
• Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput
• Perform smoke testing and post-release validation to confirm data integrity and system stability
• Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation
• Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent
• Support and validate configuration syncs (e.g., Redgate) from baseline to upper environments (source-to-target)
• Analyze, validate, and reconcile interface outputs, extract files, reports, and database feeds
• Validate X12 EDI transactions (e.g., 834, 837, 835, 820, 999/277) for structure, content, and processing outcomes
• Serve as a technical liaison between Business Analysts, Configuration Analysts, developers, QA, conversion teams, and operations

Technical Analyst – MMIS, Medicaid Pharmacy

• Ensure conformance to established system architecture, security, regulations, standards and practices, and participate/drive their creation and upkeep.
• Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services.
• Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption.
• Ensure all open cases and alerts are effectively managed through containing, resolving, and/or providing all available information to our company teams and Partners to work to resolve Security Incidents based on an company-approved Security Incident prioritization process as defined in the Policies and Procedures Manual.

Technical Support Specialist

• Provide patients, families, and medical professionals with exceptional technical guidance and support for ZOLL products and services
• Identify and analyze system and user problems and report accordingly
• Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve product issues
• Ensure adherence to regulatory guidelines in product support activities
• Document and maintain comprehensive records of customer interactions
• Identify patterns in customer issues to suggest product improvements

Customer Care, Product Technical Support Specialist

• Efficiently manage and prioritize incoming support tickets.
• Troubleshoot and resolve technical issues related to company products and services.
• Provide accurate and timely responses to customer inquiries.
• Escalate complex issues to the appropriate internal teams when necessary.
• Deliver immediate assistance for emergency situations.
• Handle inbound customer calls and provide clear, concise explanations of technical concepts.
• Foster strong customer relationships through effective communication and problem-solving.
• Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
• Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.
• Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
• Stay informed about product updates, features, and best practices.
• Participate in regular training sessions to maintain expertise in company products and services.
• Accurately document issues and resolutions using Salesforce or other CRM tools.

Customer Technical Support Specialist

• Lead project planning and execution to standardize Maintenance, Repair, and Overhaul (MRO) facilities, ensuring consistent processes and technical development across sites.
• Drive initiatives to enhance Development Excellence by implementing best practices in engineering design, review, and execution.
• Support and facilitate Design Practices, Technical Design Reviews (TDRs), and Model Based Engineering efforts to maintain engineering rigor and quality standards.
• Develop and maintain technology roadmaps and project plans for process improvements and tool implementations aligned with Product Support Engineering and Engineering & Technology Innovation strategies.
• Collaborate with cross-functional business unit teams, including Digital Enterprise, Engineering, and Operations, to integrate engineering solutions and support digital transformation goals.
• Act as a liaison between Functional Chief Engineer (FCE) Product Support Engineering office and other functional organizations to ensure cohesive execution of engineering and operational initiatives.
• Drive continuous improvement in engineering processes, risk management, and workforce development to enhance technical excellence and operational readiness.
• Support onboarding, training, and knowledge transfer activities to build workforce proficiency and sustain project outcomes.

Product Support Engineer – Maintenance

• Collect, compile, and document technical data from multiple sources, including remote reviews and on‑site system walkdowns
• Perform on‑site data collection activities such as taking photos, capturing notes, validating field conditions, and redlining drawings as needed
• Verify collected data for accuracy and completeness, identifying and resolving discrepancies across system configurations, records, and drawings
• Enter, update, and maintain accurate information in centralized tools and documentation systems
• Partner with Lifecycle Proposal Engineers to provide current system information and support the development of technical upgrade solutions
• Collaborate with Proposal Engineers, Regional Field Engineers, Project Engineers, Technical Advisors, and cross‑functional Emerson teams
• Track open data requests and engineering inputs to support proposal development timelines
• Identify process bottlenecks and contribute ideas that improve efficiency, quality, and consistency
• Proactively support the timely completion of overdue or high‑priority data requests

Proposals Data Support Engineer

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Customer Care – Product Technical Support Specialist

• Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices
• Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients
• Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms
• Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives
• Escalate and review complex technical issues with Senior Engineers and Leadership as required
• Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners
• Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments
• Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate
• Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures
• Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms
• Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified
• Contribute to architectural discussions, technical documentation, and coding standards
• Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy
• Participate in special projects, and other initiatives and duties as assigned

Cloud Support Engineer – AWS/Azure

• Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
• Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
• Ensure adherence to regulatory guidelines in product support activities.
• Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.
• Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.
• Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
• Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution.
• Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.
• Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.
• Stay current with product updates, technical specifications, and troubleshooting requirements.
• Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.
• Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment.
• Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety.
• Performs other duties and tasks as assigned.

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues
• Develop deep subject matter expertise in core technologies and multiple specialized technology areas
• Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates
• Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions
• Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams
• Act as a resource for junior support engineers, providing guidance and mentorship
• Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives
• Assist with special projects and other duties as assigned

Senior Technical Support Engineer

• IT Support Engineers are responsible for handling tier 2 requests on our help desk including:
• - User and computer account maintenance
• - Microsoft Windows Server infrastructure and storage
• - Microsoft 365 and Office 365 implementation and support
• - Microsoft Azure implementation and support
• - Familiar with remote management and monitoring tools
• - Familiar with scripting and automation
• - Backups, disaster recovery, and business continuity
• - Cyber Security
• - Firewalls, Switches and Wireless Access Points

IT Support Engineer

• Respond to support requests through multiple channels
• Document support interactions in a company-wide case management system
• Document problems and solutions in short and clear articles for our knowledge domain
• Advance unresolved issues to senior staff
• Research, verify, and document product defects
• Manage personal backlog of support requests
• Manage customer and partner expectations by providing updates on progress
• Participate in product BETA programs and product testing events organized by the product division development teams
• Remain informed on improvements in supported products in relevancy to the ENI industry
• Influence product management and product development to make improvements

Technical Support Specialist, Civil 3D

• Lead and develop a high-performing team while advancing operational excellence and continuous improvement in technical support
• Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration
• Manage technical support metrics, customer escalations, and strategic initiatives while fostering a positive team culture focused on innovation and customer advocacy
• Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction levels

See all jobs on JobTailor

Technical Analyst

Lead Decision Support Analyst

Senior Loan Support Analyst

Associate Technical Analyst

Bilingual Technical Support Representative

Support Analyst, Level 1

Technical Analyst – MMIS, Medicaid Pharmacy

Technical Support Specialist

Customer Care, Product Technical Support Specialist

Customer Technical Support Specialist

Product Support Engineer – Maintenance

Product Support Engineer – Maintenance

Proposals Data Support Engineer

Customer Care – Product Technical Support Specialist

Cloud Support Engineer – AWS/Azure

Customer Care – Product Technical Support Specialist

Senior Technical Support Engineer

IT Support Engineer

Technical Support Specialist, Civil 3D

Technical Support Manager