Tier II Product Technical Support Engineer

Johnson Controls

Provides technical support for chiller products to Field Sales & Service organization. Engages in troubleshooting and management of technical escalations for HVAC&R systems.

Posted 6/29/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $100,000 - $134,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits
Create and maintain technical service bulletins, service letters, and updates to the Solutions Database
Support regional territories for escalated chiller technical support cases and warranty claims
Drive product reliability through Continuous Improvement Process for existing products and new products
Manage Technical Escalations from Tier I

Requirements

What you’ll need

Bachelor’s degree in engineering or a related Technical/Scientific field required
Minimum of 10 years of technical experience with a knowledge of HVAC&R products
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint)
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically water-cooled chillers.
Must be able to travel up to 20%.

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTroubleshootingContinuous Improvement ProcessService Bulletin CreationWarranty Claims Management