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Johnson Controls

Tier II Product Technical Support Engineer

Johnson Controls

Provides technical support for chiller products to Field Sales & Service organization. Engages in troubleshooting and management of technical escalations for HVAC&R systems.

Posted 6/29/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $100,000 - $134,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical expertise in HVAC&R products, particularly in troubleshooting refrigeration cycles for water-cooled chillers. Capable of providing technical support and driving product reliability through continuous improvement processes.

Highest-signal resume keywords
Bachelor’s Degree In Engineering10 Years Of Technical ExperienceHVAC&R Product KnowledgeRefrigeration Cycle TroubleshootingMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingContinuous Improvement ProcessService Bulletin CreationWarranty Claims Management
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPoint
Industry Keywords
Chiller ProductsField Sales & ServiceTechnical EscalationsService LettersSolutions Database

About the role

Key responsibilities & impact
  • Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits
  • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database
  • Support regional territories for escalated chiller technical support cases and warranty claims
  • Drive product reliability through Continuous Improvement Process for existing products and new products
  • Manage Technical Escalations from Tier I

Requirements

What you’ll need
  • Bachelor’s degree in engineering or a related Technical/Scientific field required
  • Minimum of 10 years of technical experience with a knowledge of HVAC&R products
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint)
  • Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically water-cooled chillers.
  • Must be able to travel up to 20%.

Benefits

Comp & perks
  • Competitive benefits package