Client Operations Support Analyst I

WSFS Bank

Client Operations Analyst I responsible for executing daily cash distribution operations. Ensuring efficiency and compliance in transaction management at WSFS Bank.

Posted 7/21/2026full-timeNewark • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $42,289 - $69,475 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational workflows, transaction management, and customer support within cash distribution services. Proficient in maintaining accuracy and compliance while managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Operational SupportTransaction ManagementCustomer ServiceAttention to DetailMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Distribution ServicesOperational ProcessingTransaction ManagementHigh-Volume TransactionsData Accuracy VerificationInventory ManagementAudit ComplianceOperational DocumentationService Request MonitoringEscalation of Operational Risks

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementCustomer SupportTeam Collaboration

Tools & Technologies

Microsoft OutlookBusiness Applications

Industry Keywords

Banking OperationsCash LogisticsOperational WorkflowsCourier ServicesStakeholder Communication

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Process daily operational workflows and transactions supporting Cash Distribution services
Create, validate, and manage Cash Orders to ensure accurate fulfillment and funding
Process and monitor Off-Schedule Requests (OSRs) and communicate status updates to appropriate stakeholders
Generate and distribute Courier Notices related to schedule changes, or customer requests
Process daily courier date file and verify data accuracy within operational systems
Maintain and manage inventory discrepancies
Monitor operational queues, service requests, and production reports to ensure timely completion of assigned tasks
Escalate exceptions, processing errors, and operational risks to management when appropriate
Create and maintain operational documentation supporting audit and compliance requirements
Collaborate with internal departments, couriers, vault providers, and customers to support daily operations
May assist in training and cross-training team members as needed
Deliver exceptional customer support through timely and accurate responses
Maintain positive working relationships with internal and external stakeholders
Ensure operational requests are completed within established service standards
Communicate effectively with customers, couriers, vendors, and internal business partners
Provide updates regarding operational requests and service issues
Maintain professional communications through phone and email correspondence

Requirements

What you’ll need

Associate degree preferred or equivalent work experience
1-3 years of operational support, banking operations, cash logistics, customer service, or related experience is preferred
Experience utilizing multiple systems and processing high-volume transactions is preferred
Knowledge of operational processing, transaction management, and customer support functions
Strong attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced production environment
Working knowledge of Microsoft Outlook, Excel, and business applications
Strong organizational and time-management skills
Ability to follow established procedures and identify operational exceptions
Effective written and verbal communication skills

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) plan
life, accident, and disability insurance
flexible spending accounts (FSAs)
health savings accounts (HSAs)
wellness programs
paid parental leave
military leave
vacation and other paid time off
sick leave in accordance with applicable state laws
paid holidays