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Technical Support – Returns Manager
Dentsply SironaTechnical Support & Returns Manager at Dentsply Sirona overseeing operations in the US Repair Center. Ensuring efficiency, compliance, and employee development in customer service environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in technical support operations, focusing on employee development, process improvement, and compliance with regulatory requirements. Proficient in managing cross-functional collaboration and ensuring operational efficiency.
Highest-signal resume keywords
Lean Six Sigma Green Belt CertificationTechnical Support LeadershipProcess ImprovementCustomer Service ExperienceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignPerformance ManagementReporting Requirements ManagementSAP KnowledgeOperational Efficiency
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsCustomer Focused Orientation
Tools & Technologies
Microsoft OfficeSAPERP Systems
Certifications & Qualifications
Lean Six Sigma Green Belt Certification
Industry Keywords
Technical SupportReturns ProcessingComplianceSafety CultureCustomer Service Environment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead daily technical support and returns processing operations.
- Provide strong leadership to direct reports.
- Oversee communication channels within the technical support function.
- Drive employee development through performance management activities.
- Evaluate, design, implement, and continuously improve processes and procedures within technical support and returns functions.
- Collaborate cross-functionally with logistics, engineering, purchasing, and operations.
- Define and manage reporting requirements, service level metrics, and communication strategies.
- Ensure compliance with company policies and regulatory requirements.
- Lead full-cycle talent management activities including interviewing, hiring, onboarding, and training.
- Promote and maintain a culture of safety, quality, and operational efficiency.
Requirements
What you’ll need- Bachelor’s Degree required or equivalent combination of education and experience.
- Lean Six Sigma green belt certification a plus.
- 3-5 years experience in a customer service environment, preferably with technical background and returns preferred.
- Previous supervisory and/or lead experience in a service environment a plus.
- Proficient in Microsoft Office based systems.
- Advanced understanding of lean principles and experience implementing in an operational environment.
- Excellent oral and written communication skills.
- Strong organizational skillset with orientation towards detailed work.
- Working knowledge of SAP preferred or similar ERP systems.
- Customer focused orientation with internal and external customers.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and regulatory documentation.
- Ability to write routine reports, correspondence and process documents.
Benefits
Comp & perks- Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer.
- Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.