Support Engineer

• Technical support for assigned team’s work within specified applications
• Participating member on teams for product/system development
• Engaging in design and development discussions
• Assisting with feature estimation
• Creating migration plans for legacy tools
• Developing and implementing unit and systems testing
• Providing technical support and troubleshooting
• Documenting processes and best practices
• Updating stakeholders on status and challenges
• Training and mentoring junior team members

Support Services Engineer

• Support revenue growth for the PA portfolio by influencing specifications and helping win strategic projects.
• Actively support major pursuits by providing technical support, solution positioning and competitive differentiation.
• Serve as a Public Address subject matter expert to Regional Sales Managers and Business Development teams.
• Define and execute Public Address go-to-market strategies aligned with regional and vertical priorities.
• Provide L2 regional technical support for PA systems, including system architecture, design reviews and solution validation.
• Assist with project designs, drawings and technical documentation to support bids and proposals.
• Capture and communicate Voice of Customer insights throughout the product lifecycle.
• Represent Public Address at industry events, trade shows, roadshows and customer briefings.

Technical Sales Support – Public Address

• Provide technical assistance and support to clients of FIT Technologies.
• Support, monitor, and maintain the client environment either onsite or remotely by performing day-to-day tasks and maintenance.
• Build and maintain relationships with clients and other team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Participate in equipment liquidations.
• Perform routine maintenance following company and client standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Work to ensure physical cabling infrastructure meets desired standards.

Technical Support Services Technician I – Part Time

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
• Use data to support clinical decision-making and identify desired outcomes.
• Research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms.
• Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
• Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills.
• Training presentation techniques and skills.
• Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.

Clinical Applications Support Analyst – In Patient Orders

• Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
• Support audio, video, and conferencing technologies for meetings and events
• Develop processes and knowledge base (KB) articles for common issue resolution
• Perform root-cause analysis and coordinate with support teams to implement corrective actions
• Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
• Be readily available to support executives and their staff
• Conduct site evaluations and risk assessments for executive and board meetings
• Support Windows, Mac OS, mobile operating systems, and general IT-related issues
• Manage mobile devices using tools such as Intune (Android & iOS)
• Work with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams

IT Operations Analyst – Executive Support

• Partner with Treasury Management Consultants to gather, analyze, and synthesize client and prospect data to support sales strategies and client solutions
• Support the development of client presentations, proposals, and relationship insights to enhance client engagement and drive growth
• Evaluate operational processes and identify opportunities to improve efficiency, accuracy, and overall client experience
• Research and resolve low to moderately complex business and operational issues, applying critical thinking and sound judgment
• Provide actionable recommendations to address business challenges and improve workflows
• Collaborate with internal partners and stakeholders to deliver timely, accurate, and client-centric support
• Navigate multiple systems and tools to retrieve, analyze, and validate data to support decision-making
• Ensure adherence to risk, compliance, and regulatory requirements within all activities

Treasury Management Sales Support Analyst

• Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
• Follow industry best practices in technical writing for healthcare technology
• Manage the stakeholder review process
• Focus on the customer
• Understand the purpose and user-level impact of new products and features
• Conduct usability testing to ensure documentation meets user needs
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines
• Maintain overall plan for documentation deliverables
• Develop and implement content strategies that enhance user understanding and engagement
• Optimize content for readability, accessibility, and customer self-service
• Identify and execute opportunities for documentation and process improvements
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation

Senior Technical Writer – Clinical Decision Support

• Answer incoming support phone calls in a professional and helpful manner.
• Create new support tickets in CRM.
• Update existing CRM tickets with customer communication, internal notes, DevSecOps tickets and status changes.
• Assign tickets to the appropriate team members when needed.
• Reply to customers with updates based on information provided by internal team members.
• Follow up with customers to collect missing information, screenshots, logs, or details.
• Monitor open tickets and make sure customers receive timely responses.
• Help coordinate communication between customers and the internal support or technical team.
• Maintain a clear and organized record of customer issues and actions taken.
• Review customer issues and perform initial troubleshooting.
• Search DevSecOps for similar past tickets and review previous solutions.
• Use known fixes, documentation, and internal notes to help resolve common issues.
• Work with other support and technical team members to determine possible solutions.
• Gather technical details before escalating, such as product version, error messages, screenshots, logs, and steps to reproduce the issue.
• Identify when an issue requires a technical call, deeper investigation, or code change.
• Escalate complex issues to Level 3 support with clear notes and all relevant information.
• Document repeated issues, common fixes, and troubleshooting steps for future reference.
• Help improve the internal knowledge base by identifying patterns in support tickets.

Technical Support Specialist, Level 1-2

• Oversee end-to-end hardware asset management, including procurement, lifecycle planning, and security compliance for all devices.
• Manage laptop lifecycle processes, including collection, secure wiping, redeployment, and distribution to employees.
• Coordinate device provisioning and configuration to ensure timely onboarding and adherence to organizational standards.
• Monitor system performance, troubleshoot hardware/software issues, and coordinate with vendors on fixes, updates, and patches.

IT Support Analyst

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.

Gateway Support Technician

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Support Analyst

• Provide remote or onsite IT support to H2O Innovation users
• Frequent travel to H2O's offices in the United States to support, improve or implement different software's
• Participate in the management of tickets and user requests: define priorities and ensure follow-up
• Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users
• Participate in many different projects for the IT department
• Anticipate future needs according to the IT support department activities
• Performs other related duties

IT User Support Technician

• Collaborate with clients and internal stakeholders on integrations
• Conduct root-cause analysis of platform issues
• Document integration architectures and specifications
• Serve as the technical authority during on-call rotations
• Lead post-incident analysis and recommendations
• Investigate and analyze platform data using SQL

Technical Analyst

• Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties
• Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations
• Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed
• Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud
• Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date
• Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud
• Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints

Support Analyst, Level 1

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups
• Manages large amounts of incoming calls and emails
• Promptly and accurately enters all incoming requests within Salesforce CRM
• Maintains communication records, necessary paperwork within Salesforce
• Reflect correct customer and case details with up-to-date information
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
• Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
• Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
• Provide weekly and daily updates and reports of cases status and group metrics
• Provides authorizations for parts warranty request upon identifying quality related opportunities
• Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
• Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
• May provide coaching, and/or mentoring to a subordinate group or staff member
• Write service literature, including flow charts and create micro videos
• Works closely with Manager on metrics, service opportunities, and manuals

Support Engineer jobs in Minnesota

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Support Services Engineer

Technical Sales Support – Public Address

Technical Support Services Technician I – Part Time

Network Support Technician

Clinical Applications Support Analyst – In Patient Orders

IT Operations Analyst – Executive Support

Treasury Management Sales Support Analyst

Senior Technical Writer – Clinical Decision Support

Technical Support Specialist, Level 1-2

IT Support Analyst

Gateway Support Technician

Treasury Management Support Analyst

Treasury Management Sales Support Analyst

IT User Support Technician

Technical Analyst

Support Analyst, Level 1

HVAC Technical Support Analyst II

Support Analyst, Level 1