Support Analyst, Level 1

PAR Technology

Support Analyst assisting clients using PAR OPS software for restaurant operations. Collaborating with teams to troubleshoot and resolve client issues within a flexible remote environment.

Posted 6/9/2026full-timeRemote • Illinois, Minnesota, New York, Pennsylvania, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties
Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations
Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed
Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud
Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date
Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud
Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints

Requirements

What you’ll need

Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
The ideal applicant will have a restaurant management background with some experience working with POS and/or back-office programs
Technical degree, certifications or equivalent experience preferred
2 - 3 years’ experience working with technology in the Hospitality industry preferred
Previous restaurant management experience preferred
An unreasonably strong customer service heart, along with the drive to solve problems rather than just close tickets
Effective communicator with emphasis on written communication in both client facing emails and internal messaging systems
Excellent written communication skills (75% email support) and strong verbal communication skills (25% phone support)
A passion for continued education (growing both technical and interpersonal skills)
An independent problem solver who enjoys finding solutions and proactively seeks out team collaboration
Must be self-motivated with the ability to work independently as well as with a team
Highly developed attention to detail and organizational skills; ability to see the larger picture
Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data)
Sense of urgency and goal-oriented mindset with the desire to succeed.

Benefits

Comp & perks

Equal employment opportunities (EEO)
Reasonable accommodations for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdiagnosingproblem solvingdata analysisticket managementcustomer servicerestaurant managementPOS systemsback-office programsMicrosoft Excel

Soft Skills

effective communicationwritten communicationverbal communicationattention to detailorganizational skillsindependent problem solvingteam collaborationself-motivationsense of urgencygoal-oriented mindset

Certifications

technical degreecertifications