HVAC Technical Support Analyst II

Daikin Applied Americas

HVAC Technical Support Analyst providing technical advice to sales reps and customers about HVAC equipment. Manages casework and promotes resources in a fast-paced environment.

Posted 6/7/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $73,300 - $120,700 per yearWebsite

About the role

Key responsibilities & impact

Provide intermediate level HVAC technical support to sales representatives, customers and service groups
Manages large amounts of incoming calls and emails
Promptly and accurately enters all incoming requests within Salesforce CRM
Maintains communication records, necessary paperwork within Salesforce
Reflect correct customer and case details with up-to-date information
Build sustainable relationships and trust with customer accounts through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
Provide weekly and daily updates and reports of cases status and group metrics
Provides authorizations for parts warranty request upon identifying quality related opportunities
Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
May provide coaching, and/or mentoring to a subordinate group or staff member
Write service literature, including flow charts and create micro videos
Works closely with Manager on metrics, service opportunities, and manuals

Requirements

What you’ll need

Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
5+ Years of commercial HVAC experience
Knowledge of commercial HVAC and refrigeration systems
Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
Outstanding relationship management and interpersonal skills

Benefits

Comp & perks

Medical/Dental/Vision coverage
PTO
401K match
Support for community involvement
Tuition Reimbursement after 6 months of continuous service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC technical supportcommercial HVAC experiencerefrigeration systems knowledgeSalesforce CRMMS Office Suiteservice literature writingtraining session facilitationquality improvement consultationproblem-solvingcustomer needs assessment

Soft Skills

relationship managementinterpersonal skillscommunicationcoachingmentoringcustomer engagementtrust buildingproblem identificationreportingcollaboration

Certifications

Associates degree in HVACAssociates degree in mechanical engineering