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IT Operations Analyst – Executive Support
EcolabIT Operations Analyst providing technical and customer support to executive leadership at Ecolab. Collaborating on audio/video technologies and enhancing executive support experiences.
Posted 7/10/2026full-timeSaint Paul • Minnesota • 🇺🇸 United StatesSeniorLead💰 $74,700 - $112,200 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for audio, video, and conferencing technologies, with a strong focus on troubleshooting and client assistance across various operating systems. Proficient in managing mobile devices and utilizing tools such as Office 365 and Intune to enhance operational efficiency.
Highest-signal resume keywords
Technical Support ExperienceAudio/Visual Technology SupportMobile Device Management (Intune)Office 365 and Microsoft Teams ProficiencyCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportAudio/Visual TechnologyWindows SupportMac OS SupportMobile Operating Systems SupportMobile Device ManagementOffice 365OneDriveActive DirectoryTicketing Systems
Soft Skills
Customer Service OrientationVerbal CommunicationWritten CommunicationFlexibilityWillingness to Travel
Tools & Technologies
IntuneMicrosoft TeamsTicketing Systems
Industry Keywords
Client SupportRoot-Cause AnalysisRisk AssessmentsKnowledge Base Development
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
- Support audio, video, and conferencing technologies for meetings and events
- Develop processes and knowledge base (KB) articles for common issue resolution
- Perform root-cause analysis and coordinate with support teams to implement corrective actions
- Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
- Be readily available to support executives and their staff
- Conduct site evaluations and risk assessments for executive and board meetings
- Support Windows, Mac OS, mobile operating systems, and general IT-related issues
- Manage mobile devices using tools such as Intune (Android & iOS)
- Work with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
Requirements
What you’ll need- Bachelor’s degree in a technical field with 8 years of experience, or high school diploma/GED with 12 years of equivalent experience
- At least 1 year of experience in a technical support role
- Experience with audio/visual technology (hardware and software)
- Experience supporting Windows, Mac OS, and mobile operating systems
- Experience with mobile device management (e.g., Intune)
- Experience with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
- Strong customer service orientation
- Excellent verbal and written communication skills
- Ability to work flexible hours, including occasional evenings and weekends
- Willingness to travel and work off-site
Benefits
Comp & perks- Comprehensive and market-competitive benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Stock options
- Equipment allowances
- Wellness programs