IT Operations Analyst – Executive Support

Ecolab

IT Operations Analyst providing technical and customer support to executive leadership at Ecolab. Collaborating on audio/video technologies and enhancing executive support experiences.

Posted 7/10/2026full-timeSaint Paul • Minnesota • 🇺🇸 United StatesSeniorLead💰 $74,700 - $112,200 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
Support audio, video, and conferencing technologies for meetings and events
Develop processes and knowledge base (KB) articles for common issue resolution
Perform root-cause analysis and coordinate with support teams to implement corrective actions
Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
Be readily available to support executives and their staff
Conduct site evaluations and risk assessments for executive and board meetings
Support Windows, Mac OS, mobile operating systems, and general IT-related issues
Manage mobile devices using tools such as Intune (Android & iOS)
Work with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams

Requirements

What you’ll need

Bachelor’s degree in a technical field with 8 years of experience, or high school diploma/GED with 12 years of equivalent experience
At least 1 year of experience in a technical support role
Experience with audio/visual technology (hardware and software)
Experience supporting Windows, Mac OS, and mobile operating systems
Experience with mobile device management (e.g., Intune)
Experience with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
Strong customer service orientation
Excellent verbal and written communication skills
Ability to work flexible hours, including occasional evenings and weekends
Willingness to travel and work off-site

Benefits

Comp & perks

Comprehensive and market-competitive benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses
Stock options
Equipment allowances
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportAudio/Visual TechnologyWindows SupportMac OS SupportMobile Operating Systems SupportMobile Device ManagementOffice 365OneDriveActive DirectoryTicketing Systems

Soft Skills

Customer Service OrientationVerbal CommunicationWritten CommunicationFlexibilityWillingness to Travel