Technical Support Services Technician I – Part Time

FIT Technologies

Technical Support Technician providing technical assistance and support to clients of FIT Technologies. Responsible for maintaining client environments and ensuring high-quality service delivery.

Posted 7/21/2026part-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support, including troubleshooting and maintaining desktop hardware, network equipment, and PC peripherals. Capable of effectively communicating technical information to clients and managing service calls while adhering to service level agreements.

Highest-signal resume keywords

Technical SupportNetworking ProtocolsMicrosoft WindowsActive DirectoryTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking ProtocolsTCP/IP AddressingVLANsMicrosoft WindowsActive DirectoryMicrosoft 365Group PolicyPC Hardware MaintenanceSoftware UpgradesTroubleshooting

Soft Skills

Organizational SkillsAttention to DetailProfessional DemeanorCommunication SkillsAdaptability

Tools & Technologies

Microsoft OfficeAsset Tracking SystemTicketing System

Industry Keywords

Client SupportService Level AgreementsPhysical Cabling InfrastructureEquipment LiquidationConfidentiality

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide technical assistance and support to clients of FIT Technologies.
Support, monitor, and maintain the client environment either onsite or remotely by performing day-to-day tasks and maintenance.
Build and maintain relationships with clients and other team members.
Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Participate in equipment liquidations.
Perform routine maintenance following company and client standards.
Perform software/hardware upgrades.
Provide detailed progress updates in a timely and accurate manner.
Work to ensure physical cabling infrastructure meets desired standards.

Requirements

What you’ll need

Basic comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS.
Basic familiarity with network-based PC operating system deployment.
Display a professional, reliable, trustworthy, and positive demeanor.
Have a basic understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have basic experience with Microsoft Office applications.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Possess ability to maintain confidentiality of accessed, processed, or stored information.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Possess the ability to troubleshoot, diagnose and solve problems and document all steps taken for resolution including an internal ticketing system.
Able to work and adapt in an evolving-priority environment.
Follow processes and protocols.
Meet deadlines and manage multiple tasks simultaneously.
Ensure physical cabling meets desired standards.
Learn software tools/applications (e.g., asset tracking and ticketing system)

Benefits

Comp & perks

Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA