FIT Technologies

Support Engineer

• Provide technical assistance and support to clients of FIT Technologies.
• Support, monitor, and maintain the client environment either onsite or remotely by performing day-to-day tasks and maintenance.
• Build and maintain relationships with clients and other team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Participate in equipment liquidations.
• Perform routine maintenance following company and client standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Work to ensure physical cabling infrastructure meets desired standards.

Technical Support Services Technician I – Part Time

IT Support

• Lead the Helpdesk team and evaluate performance.
• Manage escalation of priority issues.
• Establish best practices through the entire technical support process.
• Create and update documentation.
• Participate in internal leadership meetings and initiatives.
• Set and meet specific customer service standards.
• Contribute to improving customer support by actively responding to queries and handling escalated issues.
• Follow up with clients to identify areas of improvement.
• Provide customer feedback with the appropriate internal teams.
• Lead meetings with FIT teams to uphold SLAs, review client reports, and ensure accuracy for metrics.
• Lead regular 1:1 meeting with team members.

Helpdesk Team Lead

• Build and maintain relationships with clients and other team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Participate in equipment liquidations.
• Perform routine maintenance following company and client standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Work to ensure physical cabling infrastructure meets desired standards.