Technical Support Services Technician I

FIT Technologies

Technical Support Services Technician I at FIT Technologies providing IT assistance and client support. Building relationships and maintaining desktop and network systems for clients.

Posted 7/7/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Build and maintain relationships with clients and other team members.
Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Participate in equipment liquidations.
Perform routine maintenance following company and client standards.
Perform software/hardware upgrades.
Provide detailed progress updates in a timely and accurate manner.
Work to ensure physical cabling infrastructure meets desired standards.

Requirements

What you’ll need

Basic comprehension of networking protocols and concepts such as TCP/IP addressing and VLANS.
Basic familiarity with network-based PC operating system deployment.
Display a professional, reliable, trustworthy, and positive demeanor.
Have a basic understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have basic experience with Microsoft Office applications.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Possess ability to maintain confidentiality of accessed, processed, or stored information.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Possess the ability to troubleshoot, diagnose and solve problems and document all steps taken for resolution including an internal ticketing system.
Able to work and adapt in an evolving-priority environment.
Follow processes and protocols.
Meet deadlines and manage multiple tasks simultaneously.
Ensure physical cabling meets desired standards.
Learn software tools/applications (e.g., asset tracking and ticketing system)

Benefits

Comp & perks

Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Desktop Hardware RepairNetwork Equipment MaintenanceSoftware/Hardware UpgradesMicrosoft 365Group PolicyPC Operating System DeploymentAsset TrackingTicketing SystemCabling Infrastructure StandardsDetail Orientation

Soft Skills

Professional DemeanorOrganizational SkillsCommunication SkillsReliabilityAdaptability