IT User Support Technician

H2O Innovation

User Support Technician providing IT support for H2O Innovation in Ramsey, MN. Engaging in diverse IT support and improvement of software with mechanical aptitude and attention to detail.

Posted 6/10/2026full-timeRamsey • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide remote or onsite IT support to H2O Innovation users
Frequent travel to H2O's offices in the United States to support, improve or implement different software's
Participate in the management of tickets and user requests: define priorities and ensure follow-up
Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users
Participate in many different projects for the IT department
Anticipate future needs according to the IT support department activities
Performs other related duties

Requirements

What you’ll need

Technical school diploma or equivalent related to IT
5 years of experience in a related field
Experience in configuring, installing and repairing IT equipment
Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets)
Excellent troubleshooting and problem-solving skills
Be an excellent team player

Benefits

Comp & perks

Profit sharing bonus program
Group Insurance plan including dental, vision & telemedicine
401K plan with employer's contribution
Three (3) weeks of paid vacation per year
Twelve (12) paid wellness days per year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportconfiguring IT equipmentinstalling IT equipmentrepairing IT equipmenttroubleshootingproblem-solving

Soft Skills

team playercommunicationprioritizationuser satisfactioncontinuous improvement

Certifications

technical school diploma