H2O Innovation

Billing Specialist

• Prepare, process, and issue monthly water bills accurately and on schedule.
• Review and verify meter readings for accuracy and completeness.
• Investigate and resolve billing discrepancies or irregularities.
• Process payments, adjustments, credits, and refunds.
• Maintain accurate customer account records in the billing system.
• Coordinate with field staff (meter readers/maintenance) regarding service issues.
• Answer phone calls, maintain filing systems, and prepare reports as needed.
• Assist with recordkeeping, data entry, and document management.
• Support special projects and other duties as assigned.

Client Services Representative

• Monthly Board Reporting: compile information from the billing department to give each of our Districts a breakdown of what has been conducted for that reporting month.
• Ensure all billing reports needed have been received and match what we are noting.
• Update the monthly results collected from the wastewater sampling.
• Attention to detail in each report is essential, we must ensure that if an error was missed, we are bringing that to the attention of the corresponding department to ensure we are providing the most accurate report to each Client Account Manager.
• Assist in compliance with TCEQ regulatory requirements for both Water and Wastewater Facilities.
• Become familiar and perform all required duties under TCEQ Regulations
• Assist in preparation – TCEQ the Quarterly Disinfectant Level Operating Reports.
• EPA the Net Discharge Monitoring Report for Wastewater Treatment Plants and Annual Sludge Reports.
• Monthly and annual reports for subsidence districts.
• Support personnel with ensuring that the facilities comply with all applicable environmental regulations and help avoid penalties.
• Work with several teams to ensure all facilities comply with all applicable environmental regulations and help avoid penalties.
• If penalties occur, coordinate documentation submittal to the TCEQ inspector or executive director.
• This may include communication across multiple departments.
• Assist employees with compliance requests, such as updating sample sites, flushing points, work orders, customer questions from customer service or any other issues that may need compliance attention.
• Inform the Compliance & Client Support Manager on wastewater / water related issues, violations, or outstanding compliance items.
• 100% on-time regulatory report submissions prep (no-late submissions)
• Address all violations from TCEQ inspections/investigations within 1 business day with whoever in the H 2 o Innovation organization needs to be made aware.

Client Support and Compliance Specialist

Administrative Assistant

• Managing data within the company ERP system (IFS)
• Provide excellent internal and external customer/supplier service: respond promptly to emails, handle customer/supplier requests
• Assist with inventory Management
• Perform expediting activities and follow ups with customers and suppliers regarding orders
• Data entry for various areas of procurement, sales, manufacturing and quality activities
• Suggest improvements, process changes and efficiency gains on daily tasks
• Keep the delivery dates and pricing information in the costing tools accurate
• Use communication methods effectively (MS Teams, phone calls, Outlook, etc.)
• Perform any other administrative tasks requested by the supervisor to support the service team.