H2O Innovation

Human Resources

• Serve as the primary and autonomous HR point of contact for H 2 O Innovation USA, based in Ramsey and supporting employees across multiple U.S. locations
• Manage day-to-day HR operations and employee relations
• Support and guide managers through a wide range of employee relations matters, including performance management, disciplinary actions, workplace investigations, and terminations
• Manage employee lifecycle processes end-to-end, including onboarding, offboarding, internal mobility, and leave administration
• Provide timely support to employees by addressing inquiries related to policies, working conditions, and HR programs
• Ensure consistent application of company policies, procedures, and HR standards while maintaining compliance with U.S. federal and state employment laws
• Partner with managers on workforce planning, team development, and organizational effectiveness
• Coordinate and execute the deployment of HR programs and initiatives across U.S. locations
• Collaborate with the Talent Acquisition team and hiring managers to support recruitment activities as needed
• Partner with payroll and benefits providers to ensure accuracy and compliance in employee data, compensation changes, and benefits administration
• Support the administration and renewal of group insurance and benefits programs in the U.S.
• Identify process gaps and implement practical improvements to enhance efficiency and compliance
• Contribute to the achievement of HR and organizational objectives (OKRs) and actively promote H 2 O’s values and culture across locations

Human Resources Advisor

Billing Specialist

• Prepare, process, and issue monthly water bills accurately and on schedule.
• Review and verify meter readings for accuracy and completeness.
• Investigate and resolve billing discrepancies or irregularities.
• Process payments, adjustments, credits, and refunds.
• Maintain accurate customer account records in the billing system.
• Coordinate with field staff (meter readers/maintenance) regarding service issues.
• Answer phone calls, maintain filing systems, and prepare reports as needed.
• Assist with recordkeeping, data entry, and document management.
• Support special projects and other duties as assigned.