Solutions Engineer

• Providing Ethernet and routing expertise to customers during project delivery
• Work in multi-functional teams to provide Ethernet networking expertise
• Crafting and evaluating DevOps automation scripts for network operations
• Implementing tasks related to network configuration and validation for data centers
• Create Methods of Procedure and deployment documents
• Validate network architectures and configs in the lab
• Create network automation scripts
• Interact directly with customers to obtain required information
• Use software tools to validate and monitor network performance
• Create project documents to hand over to the customer
• Travel onsite to the customers' data Centers

Senior Solutions Architect, Ethernet Networking

• Own the API & Integrations Platform: Define and steward Nliven's external-facing APIs and integration points- contracts, versioning, authentication and authorization, webhooks and event delivery, idempotency, rate limiting, and observability- so partners and third-party systems can build on us safely and reliably.
• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service-oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles, SLOs, and automated quality gates into our development lifecycle to ensure high system reliability- quality is the whole team's responsibility, and you help make that real.
• Be a Force Multiplier for the Team: Serve as a senior technical leader and mentor for engineers, setting technical direction through teaching, reviewing, and pairing rather than top-down mandate.
• Lead Third-Party Integrations: Architect and deliver integrations with external partners (payments, CRM, marketing, identity, partner systems), making them reliable and easy for other engineers to build on.
• Collaborate with Product and Design teams from discovery onward to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams- with a high bar for external-facing developer documentation.
• Lead and participate in code reviews, ensuring adherence to engineering best practices and supporting our internal open-source model of code stewardship.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long-term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Staff Software Engineer – Partners & Integrations

• Drive the end-to-end architecture and technical vision for generative AI within the function – reference architectures, patterns, and standards that teams build against.
• Make authoritative technology decisions, selecting the right models, frameworks, and agent harnesses for each use case, balancing capability, latency, cost, and risk.
• Move solutions from proof-of-concept to production with realistic, production-grade designs – covering orchestration, retrieval (RAG), evaluation, observability, guardrails, and human-in-the-loop.
• Integrate GenAI into the existing cloud solutions and automation platform (AWS, CI/CD toolchain, ITSM) so GenAI is a first-class, governed capability.
• Design for scale and operational excellence for GenAI workloads – throughput, latency, reliability, and cost optimization (token economics, caching, model routing).
• Establish the operational foundation including evaluation pipelines, monitoring, drift/quality management, and incident response for Agentic solutions.
• Bake in guardrails such as security, data privacy, responsible-AI, hallucination mitigation, and regulatory compliance into every architecture.
• Advise and influence to CXO-level leaders, translating complex AI concepts into clear business value, trade-offs, risks, and roadmaps.
• Shape the generative-AI strategy and roadmap for the enterprise, aligning technology investment with business outcomes and priorities.
• Build and present business cases, ROI, and build-vs-buy analyses for AI initiatives.
• Serve as an evangelist and trusted expert – to executives, engineering teams, and external partners – and champion an enterprise AI vision.
• Mentor and upskill engineering teams and set architecture governance, review gates, and reusable building blocks.
• Define and steward AI governance, standards, and best practices in partnership with security, data, and legal.

AI Architect – Generative AI, Enterprise Solutions

• Collaborate with account teams to evaluate customer data center environments and understand current infrastructure and technology needs.
• Design and recommend infrastructure solutions that align with customer requirements, budgets, and business objectives.
• Support the development of solution proposals, including technical documentation and configurations.
• Build and maintain working relationships with OEMs and technology partners to stay current on product updates and capabilities.
• Provide technical support and product training to sales teams and customers to enhance solution understanding and positioning.
• Partner with Field Account Executives to support customer engagements and act as a technical resource throughout the sales cycle.
• Assist in managing the solutions pipeline by supporting opportunity identification, qualification, and solution alignment.
• Identify opportunities across Data Center, Cloud, Networking, Security, Collaboration, and Services offerings.
• Participate in customer meetings to present solutions and respond to technical questions.
• Contribute to the development of technical selling skills within the sales organization through training and knowledge sharing.

Enterprise Solutions Engineer

• Own account-level adoption plans with clear success metrics, phased rollouts, and stakeholder alignment that move firms from deployment to daily, firm-wide usage
• Design data-model configurations, permission structures, tagging taxonomies, and record hierarchies that map directly to a firm's business-development workflows and organizational structure
• Architect and recommend integration patterns connecting Litera CRM with ERP/financial systems, marketing-automation platforms, document management, and data-enrichment providers via REST APIs, webhooks, and ETL pipelines
• Partner with customers to define KPIs and build reports that quantify pipeline health, relationship strength, and business-development ROI — giving firm leadership the data they need to make strategic decisions
• Conduct regular health checks using product telemetry, usage analytics, and data-quality audits to identify adoption gaps and churn risk before they become problems
• Create configuration playbooks, integration reference architectures, migration checklists, and best-practice guides that raise the baseline for every account
• Document feature requests with business context, quantify their impact, and present prioritized recommendations to Product and Engineering so the platform evolves with the market
• Support renewal, expansion, and pre-sales efforts by delivering proof-of-concept engagements, RFP responses, and solution designs that demonstrate clear business value

CRM Solutions Consultant, Legal Knowledge Preferred

• Lead enterprise-wide architectural initiatives
• Architect complex enterprise solutions incorporating data, BSS/OSS, and identity management systems
• Provide strategic architectural guidance

Senior Solutions Architect

• Command any room (virtual and in-person).
• Design and deliver professional development sessions.
• Drive engagement through data-driven campaigns.
• Provide responsive support to teachers.
• Build and scale with AI-driven solutions.
• Keep promotional assets compelling and up-to-date.

Adoption Manager – Professional Learning, Solutions Building

• Source and qualify new business opportunities in North America.
• Build and manage a client pipeline across multiple verticals.
• Proactively reach out to prospects via outbound (email, calls, social).
• Coordinate discovery & qualification conversations.
• Partner with leadership to close deals.
• Attend industry events, conferences, and client meetings (travel expected 40% of the time).

GTM Partnerships & Alliances Manager – AI Consulting Solutions

• Define and evolve platform architecture strategy for applications and services supporting Custody, Wealth, and Asset Management capabilities
• Ensure alignment to enterprise architecture principles, security standards, resiliency expectations, and engineering best practices
• Support simplification and modernization of legacy workflows and platforms in highly controlled financial environments
• Work with engineering teams on API design, system integration, event-driven architecture, data patterns, cloud deployment models, and observability
• Mentor engineers and junior architects, raising technical capability across teams

Director, Solution Architect

• Lead the definition and modeling of the target state business architecture for key finance domains
• Map and critically analyze current state business processes to identify gaps, pain points, and opportunities for simplification, standardization, and automation
• Develop detailed business process models, functional designs, and data flow diagrams that articulate the future state
• Champion the design of robust reconciliation and substantiation frameworks from a business process and data integrity perspective
• Collaborate with senior business stakeholders across Finance, Front Office, and Operations to gather requirements and build consensus
• Partner with Technology teams to translate the business architecture into functional requirements
• Lead and mentor a team of Senior Business Architects

Lead Solution Architect – Senior Vice President

• Assist in the definition and modeling of the target state business architecture for key finance domains, including Accounting Engines, General Ledger, Financial Close, Data Substantiation, and Reconciliation.
• Map and critically analyze current state business processes to identify gaps, pain points, and opportunities for simplification, standardization, and automation.
• Develop detailed business process models, functional designs, and data flow diagrams that articulate the future state, ensuring they align with strategic objectives and regulatory requirements.
• Champion the design of robust reconciliation and substantiation frameworks from a business process and data integrity perspective, ensuring data is complete, accurate, and timely.
• Collaborate with senior business stakeholders across Finance, Front Office, and Operations to gather requirements, build consensus, and ensure the target architecture meets critical business needs.
• Partner with Technology teams to translate the business architecture into functional requirements, ensuring the delivered solutions are fit-for-purpose and solve the right business problems.

Solutions Architect – Vice President

• Partners with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process
• Conducts clinical consultations to assess communication needs and recommend appropriate AAC solutions
• Applies consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey
• Collaborates with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation
• Collects, reviews, and manages required paperwork to support timely progression through the acquisition process
• Builds and maintains strong professional relationships that support customer satisfaction and business growth
• Maintains accurate customer records and documentation within company systems
• Collaborates with cross-functional teams to ensure a consistent customer experience and resolve barriers impacting customer success
• Represents Lingraphica through professional engagement, educational opportunities, conferences, and other customer-facing events as needed
• Meets established performance expectations related to customer engagement, pipeline progression, documentation quality, and business outcomes
• Participates in continuous learning and process improvement initiatives

Clinical Solutions Consultant

• Serve as a subject matter expert on Blockdaemon's Wallet, Staking, and Node/API products, guiding customers through technical evaluations and implementations.
• Collaborate with Sales Executives and prospects to demonstrate product fit, address technical requirements, and drive deals to successful completion.
• Evolve our Land and Expand strategy for large institutional clients, leading professional services engagements and proof-of-value demonstrations to accelerate product adoption.
• Understand customer business needs and workflows to position Blockdaemon products effectively and design tailored solutions that maximize value.
• Partner with Product and Engineering teams to share customer feedback, ensure feature readiness, and continuously improve our offerings.
• Represent Blockdaemon at industry conferences and webinars, while developing best-practice documentation that incorporates customer insights and industry knowledge.
• Deliver customized presentations and product demonstrations to diverse audiences, from engineers to executives, adapting technical detail to ensure clarity and engagement.

Solutions Architect

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Senior Manager – Field and Customer Solutions

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals.
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals.
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Senior Manager, Field & Customer Solutions

• executing second line of defense compliance and operational risk oversight
• ensuring requirements of the Global Compliance Enterprise Policy are implemented
• identifying, challenging, escalating, and mitigating risks in a timely manner

Compliance and Operational Risk Manager – Investment Solutions Group

• Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform.
• Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes.
• Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences.
• Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach.
• Represent the company as a thought leader at industry events, panels, webinars, and field engagements.
• Develop high-quality enablement content demos, videos, architectural diagrams, training assets to support internal teams and partners.
• Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience.
• Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends.
• Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes.
• Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices.
• Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives.

Senior Solutions Engineer – Tri-State Area

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Support the management of the sales process, goals, targets may include compiling lists of prospective customers to provide sales leads to follow-up, in order to achieve strategic goals.
• Evaluate and present new business opportunities by assessing potential revenue, long-term value, and alignment with organizational capabilities.
• Maintain sales database and prospect lists. Prepare reports of business, including sales, bid tracking (lost and pending) and pipelining new reports.
• Work with and develop productive business relationships with corporate partners, including but not limited to FM Corporations, Public Institutions and related Industry Leaders
• Generate bids while working in conjunction with the Operations Regional Management. Respond efficiently to RFP’s while working in conjunction with the Operational leadership teams.
• Meet or exceed sales quota within the required time period as identified by leadership. Some travel (up to 30%) may be required.

Strategic Solutions Manager

• Accountable for Regional Deliver business performance and inputs across the E2E US Regional organization, including issue management, communication & customer escalations.
• Influences across functions to drive performance objectives.
• Identifies and implements cost improvements and value creation initiatives, partnering E2E across Supply Chain, Deliver and Commercial.
• Brings the Voice of the Customer to Regional supply chain partners and leads/collaborates on Customer Experience improvements initiatives.
• Acts as the Deliver point of contact for key regional business unit operations processes, including Regional S&OP and S&OE, and New Product Introductions.
• Serves as Subject Matter Authority for large Network, ERP, and Commercial projects to provide functional domestic outbound and customer expertise, including system and network changes.
• Represents & Integrates into the Regional Business Unit / Financial Planning cycles (LRFP, BP).
• Represents regional priorities and performance in global forums, and ensures that global franchise priorities are aligned in the region.

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