Solutions Engineer

• Own the AI First architecture for JSSI's software delivery lifecycle, rolling out spec-driven delivery models and bringing AI agents into day-to-day engineering across teams, working toward a target of 100% of all code being generated by AI.
• Lead integration and adoption of AI tools, agents, agent skills, and services across specification, development, review, testing, documentation, and release, driving both technical connection and day-to-day uptake by engineering teams.
• Build and maintain AI frameworks enabling scalable fine-tuning and prompt engineering pipelines, inference, experiment tracking, observability, and model governance.
• Architect multi-agent systems (orchestration, reasoning, planning, autonomous task execution) on layered, distributed architectures (queues, caching, APIs, database schemas) operated by teams of coding agents.
• Translate Agile artifacts (epics, user stories, acceptance criteria) and product inputs into structured, agent-ready specifications that coding agents implement.
• Set technical standards for API design and interoperability, along with the guardrails, evaluation frameworks, and agent behavior boundaries that ensure responsible, predictable AI deployment.
• Design, build, and evaluate MCP servers that expose JSSI enterprise systems as model-ready tools, and define criteria for assessing third-party MCP integrations for security, reliability, and production readiness.
• Design, build, and maintain agent-based automation that coordinates LLMs, tools, APIs, and enterprise data (Salesforce, email, BI tools, data lakes) into cohesive, production-grade workflows.
• Establish patterns for agent reliability, observability, fallback behavior, and lifecycle management in production.
• Develop enterprise-grade internal and external applications and services (dashboards, microservices) that operationalize and extend automation initiatives.
• Create and refine AI prompts, then monitor, troubleshoot, and optimize automations for accuracy, performance, and business value.
• Build trusted relationships with cross-functional stakeholders, develop deep business insights and understanding, and translate them into a prioritized pipeline of high-impact, value-added opportunities.
• Support infrastructure teams in building CI/CD pipeline automation, security scanning, and policy-enforcement agents, providing reusable patterns and ongoing architectural support so they can extend and maintain it.
• Operate on the front line of AI delivery, building enterprise-class products firsthand and treating rapid experimentation as an operational-excellence discipline, deploying and learning in tight cycles toward a future state of deploying to production many times per day.
• Partner with engineering teams and leadership to shape engineering-practice standards, governance, and metrics that improve speed, quality, consistency, and business impact.
• In a fast-moving AI landscape, partner with Engineering, Product, and Executive leadership to refine processes, define metrics that quantify impact, scale proven workflows into repeatable delivery models, and manage dependencies and technical risk across concurrent efforts.
• Guide and mentor AI Engineers and AI Verification Architects through technical leadership and influence rather than direct people management, fostering a calm, supportive, and solution-oriented culture.
• Recognize the growing importance of citizen developers to the business, and provide the guidance, partnership, best practices, and insight that help their teams succeed.
• Ensure responsible AI practices: fairness, explainability, model monitoring, ethics, and regulatory alignment.

AI Solution Architect

• Support sales teams by consulting on customer needs and designing tailored wireless communication solutions to drive opportunity development
• Deliver technical presentations and demonstrations, including API and Technical Portal capabilities, to address customer inquiries and facilitate informed decision-making
• Design, test, and support API-enabled solutions (e.g., Employee Choice, Technical Portal, client integrations), including hands-on configuration and validation, in partnership with Product Architects and CX teams
• Maintain and update technical expertise through training and certification in wireless technologies, API/integration frameworks, and industry developments
• Collaborate with cross-functional teams to provide feedback, support special projects, and engage in market-level initiatives
• Assist with post-sale support activities including troubleshooting, escalation management, API/integration support, and customer training sessions
• Also responsible for other duties/projects as assigned by business management as needed

Solutions Engineer – Enterprise

• Develop and drive the overall architecture strategy with hands-on involvement in design, documentation, and implementation.
• Collaborating with tech teams and departments leads to deliver complex projects which may involve multiple systems.
• Analyze, document, refine, and maintain architectures that are developed within the team.
• Work closely with the IT operations team to request and refine hardware requirements for existing and new systems.
• Create strategy and transition plans to deliver projects on time.
• Take ownership of executing technology roadmap to transition existing architecture to new, stable design.
• Work closely with the Security team to tighten any security issues discovered in infrastructure.
• Meet Allied’s expectations for productivity, quality, and goal accomplishment.
• Working closely with the department lead to prioritize and strategize.
• Adhere to, and apply all applicable privacy and security laws, including but not limited to HIPAA, HITECH and any regulations promulgated thereto.

Principal Solutions Architect

• Lead digital health solutions and laboratory informatics implementation projects, ensuring delivery within scope, timeline, and business objectives.
• Serve as the primary customer contact throughout the project lifecycle and coordinate activities across sales, service, delivery, and implementation teams.
• Partner with customer IT and laboratory stakeholders to support LIS integrations and connectivity initiatives.
• Collaborate on implementations involving laboratory information systems including EPIC Beaker, Cerner, Meditech, Sunquest, Soft, and comparable platforms.
• Support deployment of diagnostic instruments, laboratory automation solutions, middleware applications, and digital health technologies.

Digital Health Solutions Project Manager, Lab Informatics

• leading and developing a team of Appeals professionals responsible for STD and LTD appeals.
• promoting a positive employee experience while driving engagement, retention, and professional development.
• managing daily operations to ensure timely, accurate, and compliant appeal determinations.
• monitoring operational performance metrics, productivity, quality, service levels, and client commitments.
• coaching, mentoring, and developing team members, fostering a culture of accountability, collaboration, and continuous improvement.
• identifying process improvement opportunities and partnering with leadership to implement solutions that improve efficiency and service outcomes.
• collaborating with business partners, compliance, legal, quality, client management, and operational leaders to address issues and support business objectives.
• supporting implementation of operational strategies, initiatives, and organizational priorities.
• ensuring adherence to applicable regulatory requirements, policies, procedures, and internal controls.
• conducting regular team meetings, performance discussions, and workforce planning activities.
• assisting with staffing, capacity planning, training, and onboarding activities to support business needs.
• supporting budget objectives through effective resource management and operational discipline.
• managing escalated appeal cases and provide guidance on complex claim situations.

Manager, Appeals – Alight Leave Solutions

• managing communication between the customer care team, administrative team and clinical team
• ensuring legal compliance and confidentiality, providing timely notifications to employees and client company
• reviewing documentation for approvals and denials
• responding to periodic audits
• utilizing expertise as a Subject Matter Expert in Leave of Absence programs
• ensuring guidance on compliance and effective communication
• leading a virtual team (across multiple locations)
• defining roles and responsibilities and establishing direct accountabilities
• focusing on building talent and people capability to enable a high-performance culture
• responding timely and accurately to client and internal inquiries
• communicating important information on new/updated processes and procedures to staff
• providing ongoing client support with the use of diagnostic skills
• identifying opportunities for continuous improvement
• managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met
• managing and overseeing workload, performance management, personnel management, and goal setting for the team
• performing side by side listening/shadowing and coaching with team members

Operations Manager – Alight Leave Solutions

• Focus on driving awareness, education and understanding of Alight’s Leaves Solutions to the consulting and brokerage community
• Form deeper and broader broker relationships with prioritized firms
• Partner with key Alight stakeholders to inform Alight’s Leaves Solutions go-market strategy
• Identify, access, and prioritize key Broker and Consultant relationships
• Create, develop, and expand relationships with key Brokers and Consultants
• Successfully engage with Brokers and Consultants to obtain understanding of their leaves management priorities and objectives
• Act as the escalation point of contact for Brokers and Consultants
• Prioritize continual education on Alight’s evolving capabilities and go-to-market solutions
• Support industry conferences and events representing Alight Leaves Solutions
• Regularly track and report activities and metrics associated with actions showing progress

Director, Consultant Relations – Leaves Solutions

• Consistently achieve or exceed assigned new business quota by identifying, qualifying, and closing new opportunities within assigned territories and verticals
• Own and grow strategic relationships with sophisticated, high-spend customers, providing consultative support to ensure continued success and upsell opportunities
• Conduct in-person and virtual meetings with senior decision-makers, including General Counsel, Heads of IP, CTOs, and senior law firm partners
• Work closely with marketing, SDRs, and solutions teams to build robust pipelines and drive tailored, high-impact sales strategies
• Maintain deep understanding of industry trends within IP, software, and technology to inform customer conversations and identify new revenue streams
• Visit clients and prospects as required to build relationships and close deals

Senior Enterprise Account Manager – Intellectual Property Solutions

• Develop and demonstrate software that supports quantum computing applications and HPC-QC system management through job management, scheduling, compilation, and workflow frameworks.
• Create software adapters that connect quantum computing software tools (compilers, SDKs) with other tools using open standards where possible.
• Evaluate open-source and commercial software for inclusion in integrated HPC-QC environments.
• Develop functional and unit tests, support code quality with automated testing and continuous integration.
• Assist with code reviews and improve software prototypes.
• Create mock-up and test bed systems to demonstrate HPC-QC software capabilities.
• Prepare internal and external demonstrations, create technical documentation, and write portions of research papers relating to software development efforts.
• Contribute to the development of open specifications and standards to support interoperability in quantum computing.

Senior Software Engineer – Integrated HPC & Quantum Solutions

• Support a defined book of customers using LSEG Real Time solutions and guide them throughout their customer journey.
• Focus on growing adoption, supporting integration, and expanding use of our solutions within their enterprise workflows.
• Own Customer Value Plans and support the delivery of agreed outcomes.
• Build positive relationships with stakeholders to ensure a consistent and high‑quality customer experience.
• Collaborate with Account Managers and Sales Leaders to share insights on customer health, retention, and growth opportunities.
• Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
• Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.
• Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
• Seek out organic business expansion opportunities (up-sell / cross-sell) in collaboration with LSEG business development partners.
• Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.

Customer Success Manager, Real Time Solutions

• Lead a global, multi-layered team. Manage and develop distributed managers and their teams of Sales Engineers and Solutions Consultants across regions. Hire, coach, and retain top technical talent; set clear career paths; and build a culture of technical excellence, curiosity, and customer obsession.
• Own the technical win in pre-sales. Lead the Sales Engineering team to drive pipeline conversion through world-class demos, proofs of concept, technical discovery, and value engineering — consistently earning the technical decision.
• Own the post-sales technical escalation path. Lead the Solutions Consultants team as the technical escalation path for CSMs and the driver of technical cross-sell across our product suite. (Note: with a dedicated Professional Services team being stood up, Solutions Consultants are not expected to own customer onboarding today — though this scope may evolve.)
• Stay hands-on when it counts. Be willing and able to personally jump into a high-stakes customer call and lead it — you set the technical bar by example, not just from the org chart.
• Elevate RFPs and security assessments. Build a scalable, high-quality function for RFPs, security questionnaires, and technical/security assessments — improving accuracy, consistency, and turnaround, and building reusable content that raises win rates.
• Enable and scale the channel. Technically enable partners — training, certification, demo readiness, and deal support — so they can independently represent and implement our product.
• Partner with Enablement. Work with Sales Enablement to design and deliver technical training, certification, demo standards, and competitive playbooks that keep the team and the wider revenue org sharp.
• Be the voice of the customer to Product. Capture field and technical feedback and channel it to Product and Engineering to influence the roadmap.
• Operate as a revenue leader. Contribute to forecasting, capacity planning, and go-to-market strategy with the CRO and revenue leadership team, and define the metrics and processes that make the function measurable and scalable.

Director, Global Solutions Engineering

• Demonstrating solid understanding of Cisco's portfolio, including any specialized/architecture perspective
• Increasing penetration via cross/up-selling and displacing competition
• Leading the technical relationship with customer(s)/partner(s)
• Leading engagements with IT & decision makers at customer/partner and LOB interaction
• Serving as a primary technical sales influencer
• Translating needs into technical requirements
• Spending most selling time landing opportunities and expanding within an account
• Involvement in territory strategic planning
• Providing active feedback to relevant sales teams on strategic customer needs and market opportunities, and competitive market tactics
• Taking the lead on moving deals across the technical sales process
• Designing and communicating relevant solutions based on technical and business requirements identified by the customer or partner
• Managing a virtual support team of sales resources
• Accountable for getting the technical closure

Solutions Engineer – US Public Sector

• Handle a caseload of bodily injury and non-bodily injury claims at varying levels of complexity
• Provide oversight to third-party administrators
• Support CLS underwriters and account managers in sales activities on new and renewal business
• Address inquiries from agents and policyholders, providing superior customer service
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Set appropriate expense and indemnity reserves and monitor them for adjustments
• Present cases to management for expense or indemnity reserve authority above established levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel including planning and execution, budgeting and bill review
• Provide periodic claims reviews for individual insureds as needed
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects, and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends
• Work closely with TPAs to address time limit demands and evaluate multiparty evaluations
• Partner with CLS underwriters to communicate the value of the CLS claims model to prospective insureds, agents and brokers
• Provide support to the CLS business unit to explain and evaluate claim trends and developments

Claim Consultant – Complex Liability Solutions

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Senior Solution Engineer, HCLS

• Conduct highly effective product demonstrations with prospective customers
• Lead client workshops for data and process gathering
• Listen to understand customer pain points
• Configure LogicGate's no-code platform for customized demonstrations
• Build relationships with prospective customers
• Conduct webinars and assist in content creation
• Provide feedback and intelligence to the Product team
• Collaborate with Customer Success and Implementation Management teams

Solutions Engineer – Senior

• Provide technical consulting expertise for complex, high-impact projects
• Propose conceptual technical solutions and make changes based on the client’s feedback in an Agile Environment
• Collaborate with the development team to maintain, fix, and improve existing applications.
• Develop program specifications and construct/modify code to meet business needs
• Assist with architecting software solutions for complex high-volume data environments
• Create testing strategies and procedures for all core components
• Test and debug programs
• Ensure technical deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Collaborate closely with the Engineering team to ensure custom solutions and integrations align with the Convr platform roadmap
• Work with offshore teams and partners to deliver seamless, high quality work product

Senior Technical Consultant / Solutions Engineer

• The candidate should have existing Software System deployment experience.
• Making our systems and solutions hybrid ready is a key component of the practice office.
• Collaborate with field teams to deploy software solutions.
• Present and train others on technical processes as the position requires.
• Work in high-security areas governed by the US Department of Justice "Criminal Justice Information Services (CJIS) Security Policy".
• Pass a more stringent fingerprint background check.

Senior Solutions Architect

• Lead enterprise-wide architectural initiatives
• Architect complex enterprise solutions incorporating data, BSS/OSS, and identity management systems
• Provide strategic architectural guidance

• Manage, coach, and develop a team of solutions engineers/architects
• Oversee technical discovery, solution design, demos, and proof-of-concepts (POCs) for prospective customers evaluating AI products
• Guide the team in helping customers integrate AI/ML APIs, models, or platforms into their existing systems
• Develop reusable solution architectures, demo environments, and best practices for common AI use cases (e.g., RAG, agents, fine-tuning, automation)
• Partner closely with Sales, Product, Engineering, and Customer Success to align technical solutions with business goals
• Serve as an escalation point for complex technical objections or implementation blockers during the sales cycle
• Build technical training materials and certifications for the solutions engineering team and broader sales org
• Track team performance metrics (POC win rate, time-to-value, deal velocity) and continuously improve pre-sales processes
• Recruit and interview candidates with strong technical and communication skills

Lead AI Hyperspecialist Solutions Engineer

• Command any room (virtual and in-person).
• Design and deliver professional development sessions.
• Drive engagement through data-driven campaigns.
• Provide responsive support to teachers.
• Build and scale with AI-driven solutions.
• Keep promotional assets compelling and up-to-date.

Solutions Engineer jobs in Illinois

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AI Solution Architect

Solutions Engineer – Enterprise

Principal Solutions Architect

Digital Health Solutions Project Manager, Lab Informatics

Manager, Appeals – Alight Leave Solutions

Operations Manager – Alight Leave Solutions

Director, Consultant Relations – Leaves Solutions

Senior Enterprise Account Manager – Intellectual Property Solutions

Senior Software Engineer – Integrated HPC & Quantum Solutions

Customer Success Manager, Real Time Solutions

Director, Global Solutions Engineering

Solutions Engineer – US Public Sector

Claim Consultant – Complex Liability Solutions

Senior Solution Engineer, HCLS

Solutions Engineer – Senior

Senior Technical Consultant / Solutions Engineer

Senior Solutions Architect

Senior Solutions Architect

Lead AI Hyperspecialist Solutions Engineer

Adoption Manager – Professional Learning, Solutions Building