Customer Success Manager, Real Time Solutions

LSEG (London Stock Exchange Group)

Customer Success Manager for LSEG, specializing in Real Time Solutions, supporting clients and ensuring adoption and value realization. Focused on relationship building and education on enterprise platforms.

Posted 7/21/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $116,200 - $193,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B consultative selling and customer support within the SaaS industry, focusing on customer journey management and maximizing ROI from solutions. Proficient in building relationships with diverse stakeholders and effectively communicating tailored solutions to meet customer needs.

Highest-signal resume keywords

B2B Consultative SellingCustomer Journey ManagementFinancial Services KnowledgeReal Time Infrastructure ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Value PlansBusiness Outcome DefinitionUsage MonitoringAccount Health TrackingIntegration SupportMarket Data WorkflowsAPIsCloud Technologies

Soft Skills

Collaborative ApproachProactive MindsetCustomer-FocusedPresentation Skills

Tools & Technologies

LSEG Real Time SolutionsLSEG Enterprise Platforms

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaSFinancial ContentCustomer EngagementUp-SellCross-Sell

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support a defined book of customers using LSEG Real Time solutions and guide them throughout their customer journey.
Focus on growing adoption, supporting integration, and expanding use of our solutions within their enterprise workflows.
Own Customer Value Plans and support the delivery of agreed outcomes.
Build positive relationships with stakeholders to ensure a consistent and high‑quality customer experience.
Collaborate with Account Managers and Sales Leaders to share insights on customer health, retention, and growth opportunities.
Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.
Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
Seek out organic business expansion opportunities (up-sell / cross-sell) in collaboration with LSEG business development partners.
Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.

Requirements

What you’ll need

3-5 years of commercial experience in B2B consultative selling/support, preferably in a SaaS company.
Knowledge of financial content and the financial services industry.
Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists to c-level executives.
Ability to map a customer’s business needs to product solutions.
Comfortable working in a fast paced and evolving environment.
Collaborative, proactive, and customer‑focused approach.
Strong communication and presentation skills, with the ability to adjust messaging for different audiences.
Ability to travel to customer sites when required.
Bachelor’s degree required.
Experience with real time infrastructure, market data workflows, cloud technologies, APIs and/or coding is an advantage.

Benefits

Comp & perks

Annual Wellness Allowance
Paid time-off
Medical, Dental, Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance