ServiceNow

• Serve as a ServiceNow developer supporting initiatives within ITOM domains.
• The Analyst will provide operational support and participate in platform configuration, maintenance, governance, and documentation activities, collaborating with technical and business teams.
• Support basic configurations and maintenance in the ITOM module.
• Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
• Participate in workshops, stakeholder interactions, and requirements gathering.
• Contribute to the creation and updating of documentation, KB articles, operational procedures, and internal guides.
• Support existing integrations by performing initial analyses and escalating incidents when necessary.
• Collaborate on platform governance (controls, access management, versioning, testing).

Senior Analyst, ServiceNow ITOM

• Build, configure, and customize solutions within the ServiceNow platform with a primary focus on the ITSM module (Incident, Problem, Change, Request, Service Catalog, and Knowledge Management).
• Create and optimize workflows using Flow Designer, Workflow Editor, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Develop and maintain robust integrations (REST/SOAP, Web Services, Mid Server) between ServiceNow and external systems.
• Contribute to the creation and enhancement of modern service portals using HTML, CSS, JavaScript, and AngularJS.
• Ensure code quality, platform performance, and adherence to ServiceNow governance and architecture best practices.

ServiceNow Developer

• Develop applications using App Engine (ServiceNow)
• Create and configure workflows and process automations
• Develop and maintain forms, tables, and service catalogs
• Implement integrations with external systems

ServiceNow App Engine Developer (Mid/Senior)

• Desenvolver aplicações na plataforma ServiceNow;
• Criar e manter workflows e fluxos automatizados;
• Desenvolver APIs e integrações com sistemas internos e terceiros;
• Realizar customizações e evoluções na plataforma;
• Atuar na correção de incidentes e sustentação de soluções existentes;
• Participar da definição e implementação de arquiteturas escaláveis;
• Apoiar tecnicamente a equipe em demandas de maior complexidade;
• Garantir a qualidade das entregas e da documentação técnica e funcional;
• Contribuir para a otimização contínua de processos e serviços.

Desenvolvedor Full Stack Sênior – ServiceNow

• Implementar workflows no módulo IRM/GRC;
• Apoiar os processos relacionados à gestão de risco e compliance;
• Configurar formulários e fluxos dentro da plataforma;
• Desenvolver dashboards e relatórios para acompanhamento de indicadores;
• Atuar na sustentação e melhoria contínua das soluções implementadas;
• Apoiar na padronização de processos e controles internos;
• Trabalhar em conjunto com áreas de negócio para entendimento das demandas e requisitos.

Líder Técnico, ServiceNow

• Configure ServiceNow ITOM to discover and inventory IT assets such as computers, switches, servers, and applications on clients' networks;
• Automate configuration management and the CMDB using ServiceNow ITOM and ITSM;
• Install and configure IT monitoring using ServiceNow ITOM;
• Configure ServiceNow ITOM for cloud environments such as AWS, GCP, Azure, and OCI;
• Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and others;
• Automate workloads and workflows in traditional and cloud environments using communication protocols such as SSH, PowerShell, JDBC, and APIs (REST/SOAP/others);

ServiceNow Technical Consultant – ITOM

• Understand the project architecture and the breakdown of each project to ensure implementations do not exceed established boundaries.
• Communicate effectively with the Product Owner (PO) to understand the needs and pain points the client wants to address.
• Work with technologies such as ServiceNow Studio, tables, App Engine and automation.

Junior ServiceNow Developer

• Develop and ensure the creation and maintenance of new features and forms in ServiceNow, following best practices for UI Policies, Service Catalog, ACLs, Business Rules, Workflows and Notifications;
• Provide support for fixes or minor improvements that arise in the Employee Portal;
• Develop automations and integrations with other platforms based on processes implemented in ServiceNow;
• Implement automated tests within the platform;
• Document changes made to the instances.

Senior ServiceNow Developer

• Design solutions that align business requirements with the platform's native capabilities, delivering value and measurable outcomes.
• Manage product roadmaps and contribute to the strategy for evolving features and offerings.
• Collaborate with global, cross-functional teams to translate requirements into:
• - User stories.
• - Technical specifications.
• - Act as a technical subject matter expert (SME) on ServiceNow products and their value to the organization.
• - Guide development teams and stakeholders, prioritizing out-of-the-box (OOB) functionality and minimizing customizations.
• - Troubleshoot issues and build trust through solutions aligned with PwC's global strategies.

ServiceNow Solutions Architect

• Design, develop and implement data solutions on AWS using AWS Glue, Apache Spark and Amazon Redshift.
• Collaborate with engineers and data scientists to understand requirements and translate them into scalable data pipelines.
• Create and manage ETL processes with AWS Glue to extract, transform and load data from diverse sources.
• Optimize data processing workflows in Apache Spark to ensure efficient data handling and analysis.
• Develop and maintain data models and schemas in Amazon Redshift to support reporting and analytics.
• Monitor and troubleshoot data pipelines, ensuring data quality and integrity.
• Document processes, architecture and data best practices to promote knowledge sharing and compliance.

ServiceNow Administrator – Senior

• Design, develop, and implement applications and enhancements on the ServiceNow platform.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Customize and configure modules such as Incident, Problem, Change, and Service Catalog.
• Develop and maintain integrations between ServiceNow and other systems (REST, SOAP, APIs).
• Perform unit testing and support UAT (User Acceptance Testing).
• Provide technical support and resolve ServiceNow-related incidents.
• Stay up to date on new platform features and best practices.

• Consultor Técnico ServiceNow ITSM para atuar em projetos de transformação digital, implementação e evolução de processos de ITSM em ambientes corporativos de grande porte
• Experiência prática com implementação, configuração e sustentação de ServiceNow ITSM / SPM
• Atuação em módulos como: Incident, Problem, Change, Request, CMDB, Service Catalog e SLAs
• Capacidade de traduzir requisitos de negócio em soluções técnicas na plataforma
• Participação em rituais ágeis, workshops com clientes e desenho de soluções
• Boa comunicação e habilidade para trabalhar em times multidisciplinares

Technical Consultant – ServiceNow ITSM

• Senior-level professional working with ServiceNow.
• App Engine, ensuring platform customization and adaptation according to the company’s specific needs;
• Development and customization of ServiceNow portals, using modern front-end technologies (HTML, CSS, JavaScript, Angular, etc.) to create an intuitive, responsive user experience;
• Work closely with business teams and other stakeholders to understand requirements and design robust, scalable, high-performance solutions;
• Ensure developed solutions follow ServiceNow best practices and quality standards, with a focus on security, performance, and usability;
• Conduct system integrations with other platforms and databases using ServiceNow native capabilities, such as REST APIs, SOAP, and other integration tools;
• Create and implement solutions using ServiceNow.

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