ServiceNow

• Map business requirements based on ServiceNow platform best practices.
• Lead process workshops and promote best practices within ServiceNow.
• Write user stories and plan sprints using Scrum methodology.
• Monitor development and integrated and functional testing of our clients' solutions on the ServiceNow platform.

Business Process Consultant – ServiceNow

• Map and distribute tasks to the team following ServiceNow best practices.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Plan and architect sprints based on user stories (using Scrum methodology).
• Monitor and support the team in implementing solutions on the ServiceNow platform.
• Develop and automate business processes and services on the ServiceNow platform.
• Develop APIs using RESTful principles for integration with other services.
• Work on projects using agile methodologies (Scrum/Kanban).
• Assist in resolving technical issues and driving continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams (functional, business, and architecture).

Tech Lead – ServiceNow

• Develop and automate business processes and services on the ServiceNow platform.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Develop applications using App Engine.
• Create and configure workflows, forms, integrations, and business rules.
• Participate in technical discovery and requirements gathering with clients.
• Identify opportunities for improvement and propose solutions.
• Ensure development best practices and governance on the platform.
• Work on projects using agile methodologies (Scrum/Kanban).
• Support troubleshooting and continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams (functional, business, and architecture).

Senior ServiceNow Technical Consultant

• We are seeking a Technical Consultant with strong experience in IT Asset Management (ITAM), particularly with the HAM (Hardware Asset Management) module.
• This professional will be responsible for designing the solution architecture, defining processes, and implementing or evolving the HAM module.
• Advise clients on ITAM best practices, prioritizing standard platform usage and avoiding unnecessary customizations.
• Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
• Structure and optimize data normalization to ensure data quality in the production environment.
• Develop automations for asset lifecycle events using Flow Designer.
• Implement and sustain hardware asset management processes on the ServiceNow platform.
• Ensure the quality and reliability of CMDB data, including attributes and relationships.
• Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
• Collaborate with areas such as Procurement, Finance, Security, and IT to ensure the asset lifecycle.
• Provide technical support and sustainment for ITAM, ensuring best practices, performance, and compliance.

ServiceNow Technical Consultant – HAM

• Project planning and scope definition
• Defining required resources to ensure project quality and on-time, on-budget delivery
• Coordinating resource allocation (internal and external)
• Managing the project budget
• Monitoring deliverables using best-practice methodologies
• Ensuring documentation of critical activities
• Managing project change requests and their impacts on schedule and resource allocation
• Organizing and leading regular status meetings and project reviews
• Managing a portfolio of projects or clients with low complexity

Senior Project Manager – ServiceNow, Part-time

• Dar apoio na implementação, sustentação e evolução das soluções de segurança e risco ServiceNow;
• Prestar suporte técnico básico na implementação e configuração de soluções de software ou infraestrutura;
• Executar testes simples em sistemas e aplicações para garantir funcionamento conforme o esperado;
• Auxiliar na documentação de processos, requisitos técnicos e configurações realizadas.

Technical Consultant – ServiceNow

• Develop, configure, and customize solutions on the ServiceNow platform according to business requirements and platform best practices;
• Participate in the implementation, integration, and maintenance of ServiceNow modules and applications;
• Collaborate with technical teams and business stakeholders to elicit and detail requirements;
• Develop and maintain integrations, automation workflows, and enhancements that improve operational efficiency;
• Perform testing, fixes, and validations to ensure the quality, stability, and performance of delivered solutions;
• Support incident, problem, and request resolution related to the ServiceNow platform;
• Ensure solutions comply with development, security, governance, and configuration management standards;
• Contribute to continuous improvement of processes, the platform, and agile development practices;

ServiceNow Developer – Senior

• Maintain and continuously improve the ServiceNow platform.
• Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules.
• Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management.
• Ensure the quality, governance, and integrity of CMDB data.
• Gather and analyze requirements with business areas.
• Translate functional needs into solutions within the ServiceNow platform.
• Participate in automation and digital transformation projects.
• Prepare functional and technical documentation.
• Identify opportunities to improve and optimize processes.
• Provide support to global users and stakeholders.

ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior

• Serve as a ServiceNow developer supporting initiatives within ITOM domains.
• The Analyst will provide operational support and participate in platform configuration, maintenance, governance, and documentation activities, collaborating with technical and business teams.
• Support basic configurations and maintenance in the ITOM module.
• Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
• Participate in workshops, stakeholder interactions, and requirements gathering.
• Contribute to the creation and updating of documentation, KB articles, operational procedures, and internal guides.
• Support existing integrations by performing initial analyses and escalating incidents when necessary.
• Collaborate on platform governance (controls, access management, versioning, testing).

Senior Analyst, ServiceNow ITOM

• Build, configure, and customize solutions within the ServiceNow platform with a primary focus on the ITSM module (Incident, Problem, Change, Request, Service Catalog, and Knowledge Management).
• Create and optimize workflows using Flow Designer, Workflow Editor, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Develop and maintain robust integrations (REST/SOAP, Web Services, Mid Server) between ServiceNow and external systems.
• Contribute to the creation and enhancement of modern service portals using HTML, CSS, JavaScript, and AngularJS.
• Ensure code quality, platform performance, and adherence to ServiceNow governance and architecture best practices.

ServiceNow Developer

• Develop applications using App Engine (ServiceNow)
• Create and configure workflows and process automations
• Develop and maintain forms, tables, and service catalogs
• Implement integrations with external systems

ServiceNow App Engine Developer (Mid/Senior)

• Desenvolver aplicações na plataforma ServiceNow;
• Criar e manter workflows e fluxos automatizados;
• Desenvolver APIs e integrações com sistemas internos e terceiros;
• Realizar customizações e evoluções na plataforma;
• Atuar na correção de incidentes e sustentação de soluções existentes;
• Participar da definição e implementação de arquiteturas escaláveis;
• Apoiar tecnicamente a equipe em demandas de maior complexidade;
• Garantir a qualidade das entregas e da documentação técnica e funcional;
• Contribuir para a otimização contínua de processos e serviços.

Desenvolvedor Full Stack Sênior – ServiceNow

• Implementar workflows no módulo IRM/GRC;
• Apoiar os processos relacionados à gestão de risco e compliance;
• Configurar formulários e fluxos dentro da plataforma;
• Desenvolver dashboards e relatórios para acompanhamento de indicadores;
• Atuar na sustentação e melhoria contínua das soluções implementadas;
• Apoiar na padronização de processos e controles internos;
• Trabalhar em conjunto com áreas de negócio para entendimento das demandas e requisitos.

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